Senior Systems Salesforce Analyst at Impact

Your Role at Impact:

• This role forms part of a growing global Business Applications Team who are responsible for partnering with business teams such as Revenue Operations to ensure Impact has a suite of carefully selected, fit for purpose, well managed, tightly governed and well adopted technology platforms and tools that work together to drive internal productivity.  
• As a Systems Analyst, you will form part of the team responsible for driving the design, implementation, support and maintenance of Impact’s Sales Technology stack , of which Salesforce is the key platform. You will ensure the tech stack is supported,  delivering value, continuously evolving to meet business needs and well integrated to provide a seamless user experience.

What you'll do:

• Work with business teams and Business Analysts to elicit,  translate and document business requirements
• Model and design well‐architected solutions that best leverage our internal core platforms. 
• Configure and implement solutions: out of the box configuration and data migrations
• Produce project artifacts such as user flows, logical models and technical solutions documents
• Develop and execute test plans to ensure quality delivery
• Ability to provide estimates and work breakdown structures for assigned tasks
• Keep abreast of all new product and technical capabilities during new product releases and acquisitions of the various platforms
• Ability to follow best practice guidelines
• Provide 2nd and 3rd line support of existing applications
• Ability to create insightful reports and dashboards that aid business processes and users
• Develop and execute training programs for new or adapted functionality in partnership with the Sales Enablement Team.
• Develop testing programs for new functionality

What You Have:

• 7+ years of progressively responsible experience in a Business Systems role, providing hands-on recommendations for process and systems improvement, while undertaking various configuration projects
• Proven ability in understanding core business functions and challenges as well as being able to ask the right questions to get drive the correct requirements 
• 5+ years of Salesforce Sales/Service Cloud  experience
• 2+ years Salesforce CPQ experience is a great advantage
• Proven ability to configure and optimize integrated business processes across systems
• Previous systems integration experience
• Background with RDBMS technologies and modeling techniques
• 5+ years of experience in software development lifecycle: gathering requirements, designing solutions, testing, documentation, implementation, and support of solutions.
• Ability to perform automated testing and write unit tests
• 1+ years experience using agile software delivery methodologies and tools such as Scrum, Jira or Agile Accelerator
• Active Salesforce certifications or ability to achieve relevant certifications 
• Technology qualification such as Computer Science or Informations systems degree 
• Knowledge of apex and visualforce an advantage
• Ability and willingness to run agile ceremonies when necessary
• Experience in scoping,planning and managing small projects
• Experience in working with stakeholders to prioritize work

What Key Attributes You Need

• Excellent written and oral communications skills
• Highly analytical
• Self-motivated
• Ability to articulate process changes and improvements up and down the organization
• Collaborative team player 
• Ability to work on tasks independently
• Able think creatively
• Willingness to support multiple business processes
• Intellectual curiosity and a desire to be challenged
• Flexible and adaptable
• Confidence