Service Advisor - (Customer Liaison & Workshop Coordination) Rola Volvo at Rola Motor Group

Job Advert Summary    

• We are seeking a highly motivated and customer-focused individual to join our Rola Volvo team as an Automotive Service Advisor (Customer Liaison & Workshop Coordination). This role serves as the primary point of contact for customers, ensuring a seamless experience from booking through to vehicle handover. You will be responsible for managing customer expectations, coordinating vehicle repairs and maintenance, and ensuring clear communication between customers, technicians, and the service team.
• The position plays a critical role in maintaining efficient workshop workflow and minimising communication breakdowns. You will handle service bookings, manage customer queries, and proactively resolve concerns to ensure high levels of satisfaction.
• The ideal candidate thrives in a fast-paced environment, has a solid understanding of automotive repair processes, and demonstrates strong communication, organisational, and conflict management skills. Previous experience in the automotive industry—preferably as a Service Advisor or in a similar role—is essential.
• If you are a team player with a passion for customer service and the ability to deliver consistently in a demanding environment, we encourage you to apply.  Please note that only shortlisted candidates will be contacted.

Minimum Requirements    

• Grade 12/ Matric
• Previous experience as a Dealership Service Advisor - (Specifc brand experience advantageous)
• Strong knowledge of vehicle maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to work under pressure in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software - workshop/job card systems and service booking platforms
• Conflict Management
• Problem-solving mindset with attention to detail
• Valid driver's license and clean driving record
• Clear criminal record

Duties and Responsibilities    

• Act as the point of contact for customers (telephonic, email, and walk-ins)
• Manage customer expectations by providing clear, accurate, and timely updates on vehicle status
• Book service appointments and capture all relevant information accurately in the system
• Handle walk-in customers professionally, ensuring efficient scheduling without disrupting workflow
• Manage and capture backorder parts and ensure correct allocation within the system
• Coordinate workflow between workshop bays to optimize efficiency and turnaround time
• Address and resolve escalated customer complaints, focusing on effective communication and quick resolution
• Bridge the gap between technicians and customers to prevent miscommunication and improve customer satisfaction
• Maintain high levels of customer service excellence and dealership standards

Deadline:21st May,2026