Service Line Manager - Customer Experience at Ipsos

Key Responsibilities:

• Overall management of selected client accounts.
• Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets.
• Supports the Service Line Manager and Service Line Lead in managing the research team – RA, RE, SRE levels.
• Liaises with relevant specialist teams on behalf of team.
• Has core solutions knowledge. 
• Report writing and presenting to clients.
• Proposal writing and presenting to clients.
• Business development / retention and achieving sales targets.
• Thought leadership and collaboration across all CX teams.
• Liaises with support functions, project management and operations to ensure successful delivery of all projects. Account planning and strategy.

Education:

• School: Matric 
• Relevant Degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)

Experience:

• Minimum 3-years’ experience as a Senior Researcher with Account Management experience (or equivalent) in a Market Research company
• Minimum 3-years practical experience and understanding of the research process in order to coordinate a research project from start to finish 
• Driver’s license is essential for travel to client meetings.
• Good people management skills
• Excellent interpersonal skills
• Good time management skills
• Ability to work under pressure 
• Ability to prioritize, multitask and meet deadlines
• Proficiency with the MS Office package
• Ability to learn other software packages
• Excellent understanding of research, with strong technical skills
• Strong research methodology knowledge