Spa Therapist at Belmond Mount Nelson Hotel

Description

.We are looking for a Spa Therapist with a strong commitment to excellence who will uphold our high professional standards and enhance our guests’ experience.

• Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
• Suggest and promote retail products or additional services.
• Strive to achieve the highest standards through continuous education in treatments.
• Provide the guests with high quality of service at every stage of their spa experience.
• Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
• Assist the guests in selecting their treatment & explain the treatment procedures.
• Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
• To have a thorough knowledge of all skin care, body & products being used at the spa & be able to use & prescribe products appropriately.
• To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
• To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
• Maintain equipment and inventory of products.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• To respect the guest at all times and be discrete with any confidential matters the guest bestows upon you be it of a conversational nature or of a physical nature such as skin conditions or ailments. Delicate aspects of your post are only to be discussed with the Spa Manager.
• Accurate monthly stock taking in the absence of the Spa Manager.
• To deliver and collect clean laundry for the spa.
• Ensure the Spa Manager is kept informed of any developments and guest queries.
• In the absence of the Spa Receptionist, assist with Reception duties and coverage as and when required.

Requirements

• Have at least one of the following qualifications: CIDESCO, ITEC or SAAHSP.
• At least 2-3 years’ experience as a therapist in a stand-alone spa or hotel.
• Good communication skills.
• Excellent interpersonal skills.
• Knowledge about human anatomy, body types, muscles and joints.
• Knowledge on various massages and oils.
• Excellent customer service orientation.
• Genuine interest and passion for wellness and body therapy.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events