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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
Core Description
Analyst will support the Identity and Access Management Operations team in executing the provisioning and de-provisioning of user access to Ascension applications and platforms
Key Deliverables / Primary Functions
Experience with Identity Access Management Life cycle - Access Governance, provisioning/Deprovisioning,
Role Based Access Controls Understanding of IAM framework and technologies to ensure "Right People Have the Right Access"
Understand the importance of facilitating Identity and Access Management Requests processing/review/access authorization utilizing Standard Operating Procedures (SOPs).
Task execution utilizing Ticket request management with ServiceNow or equivalent Ticket (NARS/OAARS) management system.
Understanding or knowledge of "Least Privileged" access management methodology in line with Segregation of Duties /SOX/PHI/PCI guidelines
Ability to lead and ensure proper communication, quick resolution and crisis management.
Ensure adherence to policies and standards are executed at all levels.
Ability to perform trend analysis, and identify and resolve incidents and access related issues quickly, as well as having the ability to troubleshoot/escalate access failures, identify root cause and fix issues.
Provide daily metrics of IAM OPS ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA)
Work with customers to understand and explain business and technical issues, respond to user problems, explain new technologies, and present deliverables.
Write basic documentation of a new or proposed system.
Share knowledge effectively within the work team.
Functional Skills
Cyber Security Governance and Frameworks
Cyber Security Tools and Solutions
Budget Management
Risk Management
Project Management
Behavioural Competencies
4. Communication and Impact (Observed throughout the interview process)
5. Decision Making
2. Meeting the customer expectations
1. Developing and implementing strategy
3. People -Team Leadership
Qualifications
Relevant Degree (NQF7) in Computer Science or Information Technology
OR NQF 4 (Grade 12)
Experience
5+ years of experience working in an IT security support role with an emphasis on security/access.
Demonstrated understanding of network and desktop technology methods that provide innovative solutions to customers.
Strong customer focus with a successful track record of delivery and operational performance improvements across an organization.
Excellent verbal and written communication, customer service, and organizational skills.
Proficient in Microsoft Office programs.
Certifications / Professional Registration
Special Requirements/ Employment Condition
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