Student Administration: Technical Support at The South African College of Applied Psychology (SACAP)

Job Description

• The Student Administrator: Technical Support is responsible for providing technical assistance and support to students at SACAP.
• The role will involve troubleshooting technical issues, providing guidance on software and hardware usage, and ensuring students have access to necessary resources for their academic endeavors.  
• This role forms part of the student administration function and thus includes, but is not limited to all administrative tasks, all student records, and graduation for all campuses.
• The Technical Support Administrator is expected to maintain a positive relationship with students, to ensure students' technical support queries are dealt with and managed effectively and efficiently.

Qualifications & Experience:

• Bachelor's degree in Business Administration, or related fields
• Prior experience in technical support, customer service, or IT helpdesk roles, preferably in an educational environment.
• Proficiency in troubleshooting common software applications (e.g., Microsoft Office Suite, Adobe Creative Cloud) and operating systems (e.g., Windows, macOS, Linux).
• Familiarity with educational technology tools such as learning management systems (e.g., Neo, Canvas), virtual conferencing platforms (e.g., Zoom, Microsoft Teams), and online collaboration tools.

Skills:

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment.
• Customer-focused mindset with a commitment to providing high-quality service and support to students.

Personal Attributes:

• Adaptable
• Integrity
• Reliable
• Diplomatic
• Ethical
• Team player
• Person-centred
• Methodical
• Organised
• Systematic
• Approachable
• Proactive