Student Progression Associate at CoGrammar

The Student Progression Associate is passionate about seeing our students succeed in their drive to change into a career in tech. They play an integral role in ensuring the continued success of our fast growing student base on our coding bootcamps, powered through www.hyperiondev.com. In this role you are the custodian of student queries from all channels, providing tier-one support, overseeing and ensuring successful resolution of all student concerns in a timely manner, and implementing the Placements process for graduates to coordinate graduate events, placements events, and helping prepare graduates to on-board on our Connect platform for external placement as developers securing their first job in tech.

This role involves day to day management of all tickets logged through our ticketing system, categorising all tickets according to type and urgency and facilitating escalations where applicable, analysing data on tickets to inform product development and optimisation, tracking data and enrolments on our Connect platform, coordinating communications with graduates and hiring partners, and supporting our Head of Education, Head of Placements & Head of Student Success in iterating our business model and processes to improve NPS, student retention, graduation rates, placement rates & overall satisfaction.

We are looking for team members to join a company that is already recognised as one of the top education technology startups in Europe, Middle East and Africa , with a team size standing at nearly 100. CoGrammar won first prize in Facebook's Africa Innovation Challenge Award as the top edtech startup in Africa and is backed by Facebook, Google, and the University of Cambridge.

Our team consists of former team members out of top tech startups such as Yoco, GetSmarter, 2U, Google, Amazon and those who have previously built and gone on to sell large businesses. We are looking for team members who are competitive, ambitious, and have a track record of over-achieving and exceeding targets.

Responsibilities

• Analyse and report on data on a weekly and monthly basis relating to student concerns, queries, retention and progress issues to the Head of Education
• Analyse and report on data on a weekly and monthly basis relating to student & graduate enrolment in Connect processes including Connect profile completion
• Analyse and report on data on a weekly and monthly basis relating to placement of graduates including hiring partner uptake, interview attendance and success rates, technical test attendance and success rates
• Work collaboratively with the development team to iterate on the Connect platform to maximise placement rates
• Provide premium, professional and personalised student support for assigned HyperionDev students
• Support and contribute to maintaining, updating and defining student & graduate support processes and policies
• Contribute to the successful placements of HyperionDev graduates through HyperionDev Connect
• Contribute to the overall HyperionDev brand recognition and credibility through student & graduate engagement campaigns

Essential Requirements

• Near-perfect written and verbal communication skills
• A university degree
• At least 1 years of experience in a customer support, recruitment, or data analytics role
• Fast learner, meticulous attention to detail.

 

Advantageous

• Prior tech startup experience in a high-growth and ambitious environment
• At least 2 years experience in a customer-facing role for a tech business
• Experience with software development hiring & education processes
• At least 6 months of software development experience
• Interest in recent pedagogical advances in computing and online education
• Interest and experience in the coding education and ed-tech space