Supervisor: COID Client Services at The Department of Employment and Labour

SALARY: R413 001 per annum (Level 08)

CENTRE : Rustenburg Labour Centre

REQUIREMENTS :   

• Undergraduate qualification (NQF level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing. Two (2) years' functional experience in Customer care/ Client Service environment.
• Knowledge: Relevant regulations, laws and legislation, Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goal and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles), Occupational Health and Safety Act (OHS), Promotion of Access to Information Act, The Constitution of RSA.
• Skills: Coaching and Mentoring, Conflict Management, Critical and Innovation Thinking, Inspire Commitment, People Management, Performance and oversight, Programme/ Project Management, Quality Assurance, Service Delivery Innovation, Stakeholder Development & Relations.

DUTIES:   

• Monitor and oversee the help desk at the first port of entry within the COID service.
• Facilitate customer-driven quality workflow processes.
• Coordinate and ensure quality resolution of queries.
• Attend to all queries regarding legislation and follow up on pending queries. Supervision of staff.