Supervisor (Customer Care) - Durban at eThekwini Municipality

Job Purpose    

• To ensure that customers seeking assistance at the walk-in centre are treated and attended to in accordance with the Batho Pele principles.

Key Responsibility Areas    

• Responsible for overall supervision of designated customer care centre.
• Ensure that various services ,in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.
• Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.
• Responsible for ensuring that the centre is adequately staffed at all times.
• Ensures safe keeping of all assets and equipment.
• Supervise subordinate staff in accordance with approved principles and practices.
• Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.
• Must be physically capable of carrying out the duties of the post

Competencies    

• Attention to Detail
• Ethics and Professionalism
• Organisational Awareness
• Planning and Organising
• Business Processes
• Use of Technology
• Communication
• Client Orientation and Customer Focus
• Action Orientation
• Resilience
• Change Readiness

Essential Requirements    

• Grade 12 (NQF Level 4) and an Administrative Certificate.
•  Valid motor vehicle driving license.
•  3 Years relevant experience.
•  Computer Literacy.

Preferred Requirements    

• Diploma (NQF Level 6) in the Administration field.
• 4 Years relevant experience.