Supervisor: Private Hire at Joburg Metrobus

Essential Requirements:

• Matric/ Grade 12 plus
• B-degree (NQF Level 7) with computer literacy and numerical skills in the following fields:
• Transport/ Related studies
• Administration
• Marketing and Communication
• Public Management
• Minimum of 5 years’ experience in Public transportation environment, effective knowledge of the City of Johannesburg Geographical areas.
• Willingness to work flexi-hours.

Key performance areas

Attend to Operational Correspondence

• High level of client satisfaction.

Coordinate Special Orders and Special Hire Bus Operations.

• Ensure all special hire orders are forwarded to Schedule Officers well in
• advance of the required operation date.
• Allow sufficient time for depot staff to book drivers and prepare buses.
• Provide Schedule Officers with complete and accurate documentation for  each special hire order.
• Minimize the risk of errors or omissions that could disrupt operations.

Special Hire Order Management.

• Achieving a high rate of error-free processing of special hire orders.
• Ensuring compliance with Council policies, accurate record-keeping.
• Proper financial handling.

Section Management

• Staff perform in accordance with business unit objectives.
• Achieve competence
• Compliance to legislation.
• A conducive environment for optimal service.

Stakeholder Relationship Management

• High levels of satisfaction and positive feedback from stakeholders.
• Clear, consistent and timely communication with stakeholders, ensuring they are well-informed and engaged.
• Successful resolution of conflict and disputes, maintaining positive stakeholder relationships.