Supplier Quality Assurance Manager at Yum! Brands

Key Responsibilities

Strategic

• Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand
• Setting direction for long term continuous supply of high risk materials.
• Align with suppliers on international/local QA&FS requirements and trends
• Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials

Planning

• Accountability for compliance with Global SQA requirements
• Attend international QA & FS conference calls
• Take the lead as part of a cross-functional team in various QA & FS related projects.
• Identify QA & FS gaps and draw up action plans to close these
• Support 100% approved supply

Execution

• Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
• Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
• Formulate and drive corrective action plans with suppliers
• Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
• Through execution team, ensure product cuttings are performed on core products as per KFC requirements
• Review of supplier KPI’s and drive corrective and preventative control
• Signing off Specifications and Quality Assurance Programs with your suppliers
• Supplier visits / approval of new suppliers/Line sign off and new product production sign off
• Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints.(Foreign objects, alleged food poisoning and allergens)
• Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers.
• Support recall of non-conforming product
• Ensure all your suppliers are loaded on STARnet
• Calibration of auditors to Yum expectations
• Work closely with operations department to finalize CSL’s

Stakeholder Management

• Be able to influence (upwards and downwards) and collaborate across a vast network of stakeholders to ensure compliance around SQA&FS that include frequent interactions with the following people or groups:
• External Suppliers, QA&FS Senior Manager, Chief Supply Chain Officer, Global QA&FS, Peers, SCM Category Team, FIT, Franchisees

Working Model

• Normal working conditions in the office (hybrid work - 3 days a week in the office) plus regular field trips within SA. Support across Africa will be required based on resource loading.

Qualifications

• Tertiary qualification in Food Technology/Food Science

Experience and Knowledge

• A minimum of 6 to 8 years’ experience in QA&FS within the food industry including operational exposure to quality control
• Experience in QSR advantageous
• Team Leadership and people development experience
• HACCP Programs
• Lead Auditor Programs
• Exposure to global QA&FS programs and principles advantageous

Competencies

• Influencing, collaboration, communication, capability development, strategic thinking, risk assessment, business savvy, people development
• Innovation - High responsibility for significantly modifying processes
• Judgment and decision making - Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
• Problem-solving and analysis:
  • Q&FS non-compliances, Material concession management, Product Recalls, Approval and sign-off of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV.
  • Processes are somewhat defined but many require new approaches to be solved – so key design work is foreseen.