Surveillance Security Mgr at Sun International

Job Purpose 

• The Surveillance & Security Manager has the overall responsibility and accountability for leading and managing the surveillance, compliance and security operations (including the management of the inhouse security company) for the business unit in line with gaming regulations; legislative requirements and company standards. 
• The Surveillance & Security Manager has the overall responsibility and accountability for leading and managing the surveillance, compliance and security operations (including the management of the inhouse security company) for the business unit in line with gaming regulations, legislative requirements and company standard.

Key Performance Areas

Surveillance & Security Business Plans

• Understand the business strategy, and develop and align objectives for the Unit’s Surveillance and Security function
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards surveillance and security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
• Manage and allocate people and operational resources 
• Oversee the daily security operation through the management of the outsourced security company
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert on issues of safety, surveillance and security for the business unit

Surveillance & Security Standards & Governance

• Oversee the development and availability of surveillance and security standards and processes at a unit level – ensuring they are updated, communicated and embedded
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance
• Ensure all staff are trained and found competent against regulatory requirements
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these
• Implements CCTV system and inspections according to legislative requirements

Complete the following reports in line with relevant requirements:

• Gaming Board reports
• Investigative/ Audit Reports
• Monthly Financial Review reports
• Risk Reports
• Month end reports
• FIC reporting

People Management

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved
• Facilitates a performance management culture

Budget management 

Manage the financial standards for the surveillance and security functions including:

• Budget development and management
• Cost and expense management
• Monitoring of PIP and forecasting, making recommendations for cost efficiency (where relevant)
• Report on the financial outcomes and results for the function
• Motivate and manage Capex requirements
• All contracted costs and supplier price quotes are reviewed and monitored
• Oversee the conducting of accurate stock takes
• Report on project status updates

Customer Experience Management

• Develops standards on the customer experience for security and surveillance in line with the unit strategy and customer value proposition
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards.

Vendor Management

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit (as required)
• Monitor the daily operations, planning and staff management of the security contract, to ensure maximum security coverage
• Communicate on a daily basis and maintain the relationship with the service provider
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property
• Assist with resolving obstacles that may need to be addressed to achieve a secure operation and agreed results
• Manage contract deliverables and performance

Stakeholder relationship management

• Informs department / staff of information required to perform the duties in the surveillance and security operations effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments
• Liaises with authorities and police with regards investigations and case management
• Interact and build relationships with Gaming Board; and liaise on issues of compliance and required regulations
• Consult with stakeholders and provide feedback to necessary parties

Job Requirements

Education

• 3 year diploma or bachelor’s degree in Security Management .
• B Tech Degree in Security Management is advantageous 

Experience

• Minimum of 5 years’ experience in Surveillance management (preferably in the gaming industry)
• Previous security experience is an advantage

Skills and Knowledge

• Meets the requirements for a key Gaming License
• PSIRA B grade certificate 
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)