Switchboard Administrator at Status Staffing

REQUIREMENTS:

• Grade 12
• 2 Years’ experience in a similar role
• Knowledge of MS Office and other Office applications
• Strong communication skills
• Good problem-resolution and creative thinking abilities

DUTIES:

• Answer and direct client calls
• Take messages and relay them to the appropriate team member/s
• Communication - experience communicating with clients via telecom and e-mail and ensure that you respond to a customer’s queries timeously and in a professional manner
• Explain the product, pricing and loan terms to the customers
• Explain to a client how to obtain the bank statements in the correct format and be familiar with all channels available in submitting or sending these bank statements
• Assist the “Front Desk” team in preparing and processing applications
• Prepare all relevant information required for the application including the conversion of business bank statements via various channels
• Follow-up calls to clients where the business is waiting for the business bank statements