Switchboard Operator – Rondebosch Medical Centre at Africa Health Care

Critical Outputs

• Monitor incoming and outgoing calls via the telephone management system and route these accordingly in a professional and friendly manner.
• Maintain a register of all service problems and present these to management.
• Maintain extension numbers list and issue to all users as required.
• Attend to internal and external customer queries.
• Assist users with faulty telephone lines.
• Work with front desk team performing administrative tasks.

Requirements

• Grade 12
• Two-year work experience in a similar environment
• Computer literacy
• Experience in dealing with people including managing conflict
• Knowledge of hospital procedures and medical terminology will be an advantage.
• Ability to work shifts (day or night)