ARC Vision
"Excellence in Agricultural Research and Development"
The ARC's vision reflects its core business and celebrates its unique role, acknowledging its position as the principal agricultural research institution in South Africa.
The vision highlights the need to harness ARC capabilities to ensure that it becomes an organization known for i...
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Installation and maintenance of ICT hardware maintain asset database, installation of legal, licensed software and approved network equipment.
Installing Software upgrades and providing user support on software where possible.
Consult, advice, and support where possible on use and/or installation of specialized software, hardware, and intelligent devices.
Maintaining security of the network and applications.
Consult with ICT Senior System Administrator, ICT Service Delivery Manager or CO Engineers where required to ensure information systems operate effectively.
Performing backups in line with DRP, BCP and Backup and Restoration policies.
Provide first- and second-line support to end users as per Ivanti incident management system.
Maintain good relationships with end users and management in the absence of an ICT Senior System Administrator.
Maintain or ensure effective delivery of ICT Strategy initiatives and projects.
Maintain hardware and software asset register and ensure effective lifecycle planning processes. Maintain specialized software maintenance/annual licensing renewal.
Ensure physical security of all computer equipment.
Ensure required asset documentation for each insured asset device is completed, signed, and filed.
Determining client’s computer needs and requirements on a continuous basis and plan service accordingly in the absence of an ICT Senior System Administrator.
Ensure that telecommunications infrastructure is installed and maintained at optimal level.
Ensure that telephone reports accounts are delivered in accordance with institute requirements.
Taking part in Institute ICT management through reporting to the internal Institute ICT Committee and report monthly to the ICT Service Delivery Manager in absence of an ICT Senior System Administrator.
Act, in liaison with the ICT Service Delivery Manager, as contact between the Institute’s and external Service Providers in the absence of an ICT Senior System Administrator.
Requirements
Bachelor’s degree or National Diploma in Information Technology or Computer Science.
5 years’ experience in an Information Technology field.
Microsoft certification will be an advantage.
ITIL certification will be advantageous.
Good knowledge of ICT principles and financial policies and procedures.
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