System Analyst: Oracle WebCenter - Department of Information Technology Services at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

Development and implementation:

• Manage the design, development, customisation, support, and maintenance of Enterprise Content solutions using Oracle WebCenter, portal, content, and sites;
• Integrate Enterprise Content Management within and with other relevant applications;
• Ensure quality assurance of the developed solution/components;
• During the system configuration, development, and/or customisation, do the necessary system testing and/or system unit testing;
• Develop and ensure compliance with defined best practices within the Enterprise Content Management system environment;
• Coordinate with users to do the necessary system and integration testing, and obtain the necessary sign-offs;
• Prepare test data and use cases for relevant stakeholders;
• Make corrections to system errors, and make changes if the system does not comply with the compiled users' needs;
• Translate functional specifications into technical designs and/or system configuration;
• Keep abreast of system functionality and features of both current and later releases of the software;
• Collaborate and share knowledge with other relevant stakeholders;

Maintenance and upgrades:

• Maintain relevant applications in production, and troubleshoot and resolve production problems within the agreed Service Level Agreements;
• Log issues and coordinate (where relevant) with Product Vendor Support to ensure a functioning and well-maintained system;
• Perform system administration duties, e.g., monitoring, patching, and upgrading;
• Perform day-to-day system administrative functions, resolving and preventing problems and generally ensuring that previously defined/required processes continue to function;
• Identify trends of reported production problems to manage the root cause of the problem, and subsequently rectify the problem and apply measurements to prevent similar problems in the future;
• Coordinate the testing of the release of new patches, bundles, and maintenance packs, and new versions of the enterprise content management software;
• Provide technical assistance to relevant stakeholders regarding system changes;

System configuration and administration:

• Install, configure, and administer Enterprise Content Management environments;
• Manage the Enterprise Content Management environment web application server/cluster configuration;
• Ensure high availability, security, and performance of the Enterprise Content Management environment;
• Create and maintain technical documentation related to relevant Enterprise Content Management environments;
• Identify and manage risks or issues within Enterprise Content Management environments;
• Maintain and manage logs, patches, and related documentation;

User support and communication:

• Provide technical support and training to relevant stakeholders, and contribute to relevant end-user training material, where required;
• Establish effective communication channels with relevant stakeholders;
• Attend to incidents, requests, and problems on the Enterprise Service Management platform;
• Contribute to the ITS catalogue, adhere to the prescribed change management processes, and compile and submit system reports when required;
• Ensure the prescribed procedures according to which the users must register the system errors and/or approve the desired system changes, before being implemented in production.

MINIMUM REQUIREMENTS:

• A relevant Bachelor’s degree or BTech in IT (e.g., B.Sc., B. Com Informatics); with

Four years’ experience in:

• Working with JavaScript, JSP, HTML, and CSS;
• Industry standard enterprise content management platforms;

OR

• A relevant National three-year Diploma; with 

Six years’ experience in:

• Working with JavaScript, JSP, HTML, and CSS;
• Industry standard enterprise content management platforms.