System Training and Support Specialist at Regenesys Business School

Key Responsibilities:

• Conduct training sessions to educate employees on the functionalities and features of various computer systems and software applications.
• Develop and deliver training materials, including manuals, guides, and presentations, to support training sessions.
• Provide one-on-one support to employees to address any questions or difficulties they may have in using computer systems and software applications.
• Develop and maintain an in-depth understanding of various computer systems and software applications to effectively train and support employees.
• Collaborate with the IT department to troubleshoot and resolve technical issues that occur during the use of computer systems and software applications.
• Stay up-to-date with the latest advancements in computer systems and software applications to continually enhance training programs and support services.
• Maintain a comprehensive knowledge base of common technical issues and their solutions to facilitate efficient problem-solving for employees.
• Assist in the development and implementation of system upgrades and changes by providing input based on user feedback and needs.
• Collaborate with the training team to continually improve training materials and methods based on user feedback and industry best practices.
• Document and report user feedback and issues to the IT and management teams to guide system improvements and enhancements.

Qualifications and Skills:

• Bachelor’s degree in information technology, computer science, or a related field.
• Strong technical knowledge and experience in working with computer systems and software applications.
• Proven experience in delivering effective training sessions to individuals or groups.
• Excellent communication and interpersonal skills to effectively train and support employees at all levels.
• Strong problem-solving and troubleshooting abilities, with the ability to think analytically and logically.
• Ability to adapt to new technologies and quickly understand and incorporate new features and functionalities into training programs.
• Knowledge of adult learning principles and instructional design techniques.
• Attention to detail and strong organizational skills to manage multiple training sessions and support requests simultaneously.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite and other commonly used computer systems and software applications.