Systems Administrator Supply Chain Systems, kwa-zulu Natal, (12 Month Contract) at Woolworths

Introduction

• Maintain IT infrastructure, systems and vendor service levels, manage hardware and software requirements, administer WMS, minimize and manager IT risks. This is a 12 Month contract position based at the Maxmead Distribution Centre in Kwa-Zulu Natal.

Job description

•  Manage and administer the WMS system across all areas of the supply chain (Foods, FBH)
  •  Resolve user / operational queries
  •  Effective User management
  •  Housekeeping and maintenance tasks
  •  Adherence to change controls and IT processes
  •  Compiling of logs and testing of fixes prior to implementation
  •  Identify problems (recurring incidents) and resolve or escalate appropriately
  •  Timeous and accurate reporting (EOD)
  •  Perform system regression testing and feedback results
  •  Document, publish and maintain system administration manuals to facilitate learning amongst the team
•  Support effective implementation of projects from an IT perspective
  •  Action all system-related tasks as agreed upon by the project deliverables
  •  Support project ‘go-lives’ and act as the IT onsite resource 
  •  Take ownership of computer systems and related processes after project implementation.
•  Identify opportunities for continuous improvement deliver against ongoing enhancement/business requirement demands. 
  •  Provide input into the one-year operating plan for IT Logistics and the DC (Distribution Centre)
  •  Give input to the development of and maintain the site Business Continuation and Disaster Recovery Plans.
•  Contribute to the ongoing improvement of processes and ways of working
  •  Understand relevant Service Level Agreements with necessary escalations for optimal uptime.
  •  Institute accurate controls to prevent computer system failures thereby minimizing risks and ensuring stability across systems 
  •  Maintain IT infrastructure (Hardware and Software) within the DC as per Woolworths' defined OEC
  •  Effective incident management and root cause analysis
•  Develop and maintain relationships with key stakeholders
  •  Implement and maintain effective communication with all internal and external customers
  •  Maintain and report on the operational compliance scorecard on a weekly and monthly basis to IT and DC management
  •  Facilitate the relationship with SMC (Service Management Centre, HO) to ensure all incidents, logs are actioned, escalated and resolved timeously
  •  Maintain relationships with the HO IT departments, ensuring effective communication, negotiation and control of all IT related activities impacting the DC's

Minimum requirements

•  3-year IT Qualification
•  Warehouse Management System (WMS) or Supply Chain / Warehousing experience.
•  Experience in the IT service and support fields
•  Understanding of networks and IT infrastructure
•  Previous experience in a Systems Administrator role will be advantageous
•  Demonstrates an ability to work in a critical and complex environment
•  Has or is quickly able to develop a thorough working knowledge of systems and processes within the distribution centres and warehouses

Additional Criteria

•  Demonstrates the ability to do planning e.g. (mini Projects, implementations, etc.)
•  Demonstrates the ability to identify and resolve problems timeously
•  Demonstrates the ability to evaluate the effectiveness of solutions and to recommend and implement improvements
•  Demonstrates the ability to make effective decisions under time pressure
•  Ability to work shifts and do standby 24 x 7
•  Work during Peak periods (example: Easter and December)
•  Ability to use technological equipment, programmes and applications to enhance productivity
•  Develops familiarity with IT terms and acronyms
•  Effectively uses existing procedures, processes, and tools to identify and solve routine problems
•  Sets priorities with an appropriate sense of what is most important for effective delivery
•  Manages time effectively to accomplish what needs to get done
•  Prepares basic presentations that are logically structured.
•  Records and presents basic written information clearly.
•  Speaks clearly and understandably when interacting with others.
•  Works well with people from diverse backgrounds
•  Remains focused on task despite changes
•  Responds to change with appropriate sense of commitment and enthusiasm