Systems Analyst at iOCO

What you’ll do:

Analyse current systems solutions and business requirements

• Interpret and provide input to translate business requirements into business requirement definitions and specifications.
• Analyse and evaluate required system enhancements.
• Analyse existing systems and interfaces for modification / improvement purposes.

Design new or enhanced systems to accommodate business needs

• Participate in the process design or re-design and translate business / user requirements / processes into less complex system design.
• Design less complex system enhancements.
• Change systems specifications based on testing problems / changing requirements.
• Design interfaces and solutions with other systems
• Adhere to the change request process.
• Complete peer review of team change requests submissions.
• Provide input to deployment plans based on designs.

Testing of proposed solutions

• Develop system test plans for system, regression and integration testing.
• Perform systems testing and integration testing, and feedback results.
• Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off.

Participate in the implementation of new solutions to ensure successful integration into current environment

• Manage the creation and hand-over of the system administration procedures.
• Participate in the post-implementation reviews for completed projects.

Support current solutions

• Attend to user queries, incidents and requests as per ways of working.
• Ensure the stability of the existing systems environment in line with agreed SLA’s.
• Provide input to development/programming and technical support teams.
• Provide functional guidance.
• Complete peak checks and reporting during peak periods.

Collaborate with and support ITS and the Business

• Integrate with relevant business and IT teams.
• Provide system input to design of user training material.
• Provide operational support to the business areas.
• Provide knowledge transfer and support to team members.
• Collaborate with 3rd party service providers for operational, technical and functional support.

Create and maintain documentation

• Develop and maintain all relevant SDLC documentation.
• Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems.
• Update standby and support manuals

Your expertise:

• 3 - 5 years relevant IT experience

Qualifications required:

• Minimum 3 years IT degree/diploma