Systems Development and Technology Manager at KLM Empowered

Reports to

• Head of People and Organisational Effectiveness

Division

• People and Organisational Effectiveness

Key Customers

• Internal (staff) and external (learners and guests)

Role Description

Purpose of the position

To support the business operations and learning experience delivery of KLM Empowered through the identification, provision and maintenance of leading-edge technology solutions, including equipment, software and integrated systems.

Key Performance Areas

• Establish and manage a technology strategy and architecture for the organization, including technology policies and processes
• Document and analyse business processes with a view to identifying system integration and automation opportunities
• Analyse technology requirements for business operations and learning delivery
• Monitor trends and developments in business-relevant technologies and systems
• Develop and implement customised applications, systems and programmes to drive business efficiency and enhance the overall customer and learning experience
• Select, procure, deploy and manage technology solutions for business operations and learning experience delivery
• Manage vendor relationships, support contracts and software licenses
• Onboard new users from a technology perspective
• Maintain optimal organisational effectiveness and efficiency through day-to-day monitoring of technology performance and utilisation
• Administer systems used for operations, customer care, and learning management
• Manage the provision of first line support and provide training where required
• Identify and implement measures to ensure data security and integrity
• Identify and implement appropriate risk controls related to technology
• Supervise the Technology team, including performance management, coaching, and implementation of learning and development plans
• Compile and manage the technology budget

Role Requirements

Qualifications

• Degree in Information Technology, Computer Science, Information Systems, Informatics or a related field

Experience

• Minimum of five (5) years’ experience in IT operations
• Experience rolling out learning technologies is essential

Competencies Required

• Excellent working knowledge of computer systems, security, network and systems administration, and data storage
• Clear understanding of 4IR technologies and applications, including AI, machine learning, VR, AR and robotics
• Exceptional system development and coding skills
• Solid process engineering aptitude
• Strong critical thinking and decision-making skills
• Excellent project management skills
• Able to work in a team-oriented, collaborative environment
• Able to multi-task and operate in a fast-paced environment
• Excellent communication skills (verbal and written)
• A passion for delivering memorable customer experiences
• Powerful leadership and interpersonal skills

Additional Requirements

• A valid RSA driver’s license and own transport
• Ability to work extended hours if required