Job Openings at KLM Empowered

Reports to

• Head of People and Organisational Effectiveness

Division

• People and Organisational Effectiveness

Key Customers

• Internal

Role Description

Purpose

To be responsible for the financial health of the organisation by managing all aspects of the financial function, including developing strategies, producing reports, and guiding executives in making sound business decisions in the short and long term.

Key Performance Areas

• Establish and maintain financial policies and processes for the organisation
• Prepare financial forecasts to assist with business planning and decision making
• Compile, coordinate and control the organisation’s master budget
• Manage the day-to-day financial operations of the organisation, including invoicing, disbursements, collections, allocations, cash management, and payroll
• Review financial data and prepare monthly and annual management reports
• Provide insightful information and advice to managers to aid decision-making
• Prepare annual financial statements for auditing purposes
• Present financial reports to stakeholders and clients where necessary
• Track the organisation’s financial health to identify areas for potential improvement
• Identify and implement measures to minimise financial risk to the organisation
• Contract and manage outsourced financial services where necessary e.g. auditing
• Ensure adherence to relevant regulations and legislation
• Stay up to date regarding technological advances and new software related to the financial function
• Supervise the Finance team, including performance management, coaching, and implementation of learning and development plans

Role Requirements

Qualifications

• A degree in Accounting Science as well as CIMA certification

Experience

• Minimum of five (5) years’ experience in a similar role

Competencies Required

• Solid knowledge of accounting and finance principles and practice
• Excellent knowledge of cost accounting, risk analysis, budgeting and forecasting
• Working knowledge of financial software and MS Office
• Able to work in a team-oriented, collaborative environment
• Able to multi-task and operate in a fast-paced environment
• Excellent communication and presentation skills
• Exceptional problem-solving skills and attention to detail
• Superior analytical and mathematical skills
• A passion for delivering memorable customer experiences
• Powerful leadership and interpersonal skills

Additional Requirements

• A valid RSA driver’s license and own transport
• Ability to work extended hours if required

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Reports to

• Head of Marketing and Business Development

Division

• Marketing and Business Development

Key Customers

• External

Role Description

Purpose of the position

To drive sustainable business growth through the identification of business development opportunities and the achievement of business development targets.

Key Performance Areas

• Analyse prevailing market conditions with respect to KLM Empowered’s products, services, customers, competitors and external business environment
• Stay up to date regarding trends in the industry
• Identify opportunities for the development of new revenue streams
• Identify opportunities for the organisation to improve the quality of its offering
• Develop business cases, plans and models for new/improved products/services
• Develop and implement go-to-market strategies and plans
• Identify opportunities for the establishment of new accounts
• Identify opportunities to grow business from existing accounts
• Generate leads through professional interaction and networking
• Prepare proposals and presentations for current and prospective clients
• Achieve business development targets through the implementation of new revenue streams, establishment of new accounts, and growth of existing accounts
• Negotiate contracts where necessary
• Identify and respond to tender requests
• Oversee the development of marketing collateral for new/improved products/services

Role Requirements

Qualifications

• A degree in Marketing, Business Administration or the equivalent

Experience

• Minimum of three (3) years’ experience in a similar role in a similar industry
• Proven sales track record

Competencies Required

• Proficiency in MS Office and CRM software
• Able to build rapport
• Able to work in a team-oriented, collaborative environment
• Able to multi-task and operate in a fast-paced environment
• Able to work under pressure and to tight deadlines
• Excellent communication, presentation and negotiation skills
• Exceptional planning and time management skills
• Superior research and analytical skills
• A passion for delivering memorable customer experiences
• Powerful networking skills

Additional Requirements

• A valid RSA driver’s license and own transport
• Ability to work extended hours if required

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Reports to

• Head of People and Organisational Effectiveness

Division

• People and Organisational Effectiveness

Key Customers

• Internal (staff) and external (learners and guests)

Role Description

Purpose of the position

To support the business operations and learning experience delivery of KLM Empowered through the identification, provision and maintenance of leading-edge technology solutions, including equipment, software and integrated systems.

Key Performance Areas

• Establish and manage a technology strategy and architecture for the organization, including technology policies and processes
• Document and analyse business processes with a view to identifying system integration and automation opportunities
• Analyse technology requirements for business operations and learning delivery
• Monitor trends and developments in business-relevant technologies and systems
• Develop and implement customised applications, systems and programmes to drive business efficiency and enhance the overall customer and learning experience
• Select, procure, deploy and manage technology solutions for business operations and learning experience delivery
• Manage vendor relationships, support contracts and software licenses
• Onboard new users from a technology perspective
• Maintain optimal organisational effectiveness and efficiency through day-to-day monitoring of technology performance and utilisation
• Administer systems used for operations, customer care, and learning management
• Manage the provision of first line support and provide training where required
• Identify and implement measures to ensure data security and integrity
• Identify and implement appropriate risk controls related to technology
• Supervise the Technology team, including performance management, coaching, and implementation of learning and development plans
• Compile and manage the technology budget

Role Requirements

Qualifications

• Degree in Information Technology, Computer Science, Information Systems, Informatics or a related field

Experience

• Minimum of five (5) years’ experience in IT operations
• Experience rolling out learning technologies is essential

Competencies Required

• Excellent working knowledge of computer systems, security, network and systems administration, and data storage
• Clear understanding of 4IR technologies and applications, including AI, machine learning, VR, AR and robotics
• Exceptional system development and coding skills
• Solid process engineering aptitude
• Strong critical thinking and decision-making skills
• Excellent project management skills
• Able to work in a team-oriented, collaborative environment
• Able to multi-task and operate in a fast-paced environment
• Excellent communication skills (verbal and written)
• A passion for delivering memorable customer experiences
• Powerful leadership and interpersonal skills

Additional Requirements

• A valid RSA driver’s license and own transport
• Ability to work extended hours if required