Systems Support and Training Coordinator at Feedem

Job Advert Summary

• We are looking for a Systems Support and Training Coordinator to be responsible for effective and efficient systems support to users, operations and HOD Support Leaders to ensure seamless processing across all systems.

Minimum Requirements

• Higher Certificate or Diploma in a relevant field such as Data Analysis or Information Technology.
• More than 3 years’ experience in variety of systems i.e. payroll, HR, procurement etc.
• Minimum 2 years’ experience in writing of manuals, training users and heads of departments on multiple systems.
• Proven experience working with high-volume users.
• Experience with liaising with developers to further enhance systems
• MS Office proficiency –SAGE300 etc.
• Experience working in a multi-skill fast paced changing environment essential.

Duties and Responsibilities

Technical Support

• Providing technical support to users experiencing challenges with software applications including but not limited to diagnosing and fixing bugs, troubleshooting etc.
• Participating in the planning and implementation of software upgrades and updates.
• Testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
• Collaborating with other IT staff and software developers to resolve issues and improve software applications.
• Participate in meetings with users, software developers, and other IT staff to discuss issues and identify solutions

Systems Administration and Maintenance

• HR and Payroll System - Sage300
• Sage ESS workflow development and administration i.e. linking users, ensuring tasks are approved on ESS including but not limited to claims, leaves etc.
• Collaborating with Senior People Partner regarding HR Modules automation integration.
• Development of data export templates.
• Provide support to payroll department with system queries.
• Provide access on Sage ESS and password resets.
• Procurement System – Feed
• Loading of users, units and general support queries from units i.e. checking of invoices and credit notes etc.
• Liaise with developers in terms of new features and upgrades.
• Provide support to finance regarding invoices and credit notes.
• Provie access on Feed and password reset.
• End to end maintenance and upkeeping of other variety of systems in various department

Training and Deliverable

• Create training manuals for various systems to users, support heads and operations.
• Provide training to users, operations and support heads on how to use sofware applications
• Collaborate closely with HR, Operations, Payroll and Finance teams to maintain accurate user informations and data.
• Respond to user inquiries regarding input and processing on all company systems in a timely and professional manner
• Build positive relationship with internal and external stakeholders

Closing Date

• 2025/08/29