Talent Acquisition Specialist - Volume Recruiter at EXL South Africa

Job Description

Essential Functions:

• Ensure that the process transactions are processed as per Desktop procedures 
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence 
• Ensure adherence to established attendance schedules 
• Ensure adherence to Company Policies and Procedures

Performance parameters:

• Meeting set targets on a monthly basis
• Offer to Joining Ratio of the Offers made
• Number of candidates hired who clear the Post FVT assessment
• Number of defects against number of Offers made

Primary Internal Interactions:

• Team for the purpose of coordination
• Assistant Manager for escalations, unresolved issues, appraisals and reviews
• Manager for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration 
• purposes
• Finance and Commercial departments for settling vendors payments, own imprest bills etc.
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessment

Primary External Interactions:

Vendors for:

• Hiring candidates, lining up candidates for interviews and also assessing their performance
• Giving Advertisements
• Preparing promotion material

Technical Skills:

• Skilled with the use of MS Office applications like – PowerPoint, MS Word and MS Excel
• Internet usage and email access
• Above average knowledge of the BPO industry 

Process Specific Skills:

• Interviewing skills
• Feedback skills
• Excellent communication and presentation skills
• Prioritizing stake holders needs
• Strong customer service focus

Responsibilities

Essential Functions

• Job Analysis & Strategy: Collaborate with hiring managers to define job specifications and ensuring alignment of the job role requirements
• Sourcing Candidates: Use job boards, social media, referral drives, and headhunting to find potential candidates.
• Screening & Interviewing: Review resumes, pre-screening interviews, and assessing candidate’s competency via an assessment tool
• Coordinating Interviews: Schedule and manage interviews between candidates and hiring teams.
• Offer Negotiation: Facilitate discussions around salary, benefits, and start dates.
• Ad hoc & Compliance task: 100% compliance on all finalized candidates before offer is extended, 

Qualifications

• Minimum 1-year Volume Recruitment Experience in a BPO/agency environment will be preferred
• Must have Matric (HR or related qualification advantageous) 
• Clear Credit & Crim Record
• Computer literate 
• Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment