Team Lead: Client On-Boarding at RMB - Rand Merchant Bank

Job Description

To supervise a team across Client On-Boarding processes ie. Documentation and KYC so that Client documentation and information is completed accurately and timeously

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative
• and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Monitoring daily operations to ensure adherence to client SLA
• All instructions are correctly actioned within agreed time-lines
• Adherence to reporting requirements, market time-lines are met, 100% compliance with all relevant rules and directives applicable to the specific market for example STRATE and JSE
• Enquiries are accurately processed within agreed time-frames
• Provide guidance to the team to resolve problems
• Review quarterly PMM report with the Settlements Manager and the Settlements team and follow-up on agreed actions
• Ensure all legal requirements are fulfilled before draw-down can occur, Operations
• Specialists have settled all instruments on the correct systems daily
• Ensure reconciliation and exception report items are cleared within SLA time-frames
• Check and approve correspondence to clients
• Continually look for ways to enhance efficiencies
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where require
• Ensure that the team responds to client or internal stakeholder requests or queries for documentation or KYC information timeously.
• Provide support to ensure that the client requests and query is understood and that the correct documentation or details are selected
• This includes the confirmation of correct resolution details for different legal entities
• Ensure that client information is verified and documentation pre-populated before forwarding to the client this includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals
• Ensure that updated documentation and client details are loaded on the relevant trade systems timeously and accurately
• Look for opportunities to refine processes and improve workflows across the team, this includes the investigation of disputes or discrepancies
• Manage small operational projects, under management guidance that are clearly defined, focussed and short-term in nature
• Encourage effective team performance by establishing clear links between performance measures and function objectives
• Provide timely and constructive performance feedback against performance goals
• Deliver accurate and timely reporting as required and ensure team adherence to relevant policies and processes
• Provide on-the-job training to Operations Team, Provide input on operational aspects of new
• deals and structures
• Once a deal is signed, provide support in implementing legal agreements
• Manage operational breakdowns and resolve escalated queries Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition and retention processes in line with Human Capital policies and procedures
• Participate in Talent Management practices and processes in line with Human Capital policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
•  Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions, Ensure conflict resolution and respond to any complaints or concerns Set relevant stretch goals for team and motivate achievement
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results

Application Closing Date: 26/06/24