Technical and Functional Trainer - Parktown at Rand Mutual - RMA

THE JOB AT A GLANCE

• Reporting to the Learning and Development Manager, the Technical and Functional Trainer will be required to facilitate and administer all technical COID related training programmes in line with Company processes and procedures. Furthermore, the incumbent will be required to assist in the Development of training plans that meet the training requirements of the company and manage, coordinate, and facilitate assigned training programmes.

WHAT WILL YOU DO?

Training and Development Interventions 

• Ensure that technical training sessions are scheduled and
• Liaise with managers to determine technical training needs
• Implement training and development plans in collaboration with the Learning & Development team.
• Provide COID technical training to identified stakeholders in order to address identified business needs.
• Facilitate RMA Induction.
• Facilitate product, systems, compliance, and soft skills training interventions.
• Plan and implement learning programmes.
• Uplift the level of functional COID competencies in the organisation
• Uplift basic training standards

Training administration and Reporting

• Responsible for training administration, compiling and submitting monthly training reports and maintenance of training records.
• Ensure compliance and that all mandatory training is done within the stipulated timeframes.
• Respond to or resolve training queries logged through the HC-Helpdesk timeously and professionally.
• Attend team meetings and ad hoc meetings as and when required.
• Draft own work plans and ensure implementation.
• Attend relevant industry related committees/ forums.

Manage assessments and provide business and learner support

• Conduct learner pre-training needs assessments.
• Assesses employee competence by utilising various formative and summative assessments tools.
• Co-ordinate certification for completed training programmes and communicate outcomes to HR Operations team to update relevant databases.
• Conducts post training follow-up sessions.
• Provide ongoing learner support.
• Advise leadership on development issues and provide recommendations to close gaps.
• Support and mentor new employees including senior managers and Executives.

COID Subject Matter Expertise

• Provide COID subject matter expertise to the business.
• Analyse COID legislation for South Africa and other African countries.
• Develop COID presentations for internal and external stakeholders.
• Adhoc Business Projects
• Assist with Adhoc Business project as SME as and when needed.

WHAT YOU'LL BRING TO THE TABLE?

Minimum Qualification         

• NQF Level 7: Degree in Human Resources Development or ETDP or Equivalent (planned or in progress where relevant)
• Certified assessor /moderator (planned or in progress where relevant)

Minimum Experience           

• Minimum 3 - 5 years’ experience in this field
• Minimum of 3 years’ experience in a COID or Claims processing environment
• Minimum of 2 years’ Technical Claims Processing Training is advantageous
• Experience in conducting, facilitating and coordinating training (internal or external)
• Proven experience as corporate trainer

Knowledge and Skills required       

• Proficient knowledge of the insurance industry
• Sound facilitation skills
• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques in corporate teaching
• Proficient in MS Office (esp. PowerPoint); e-learning software is an asset