Job Vacancies at Rand Mutual - RMA

THE JOB AT A GLANCE

• Reporting to the Learning and Development Manager, the Technical and Functional Trainer will be required to facilitate and administer all technical COID related training programmes in line with Company processes and procedures. Furthermore, the incumbent will be required to assist in the Development of training plans that meet the training requirements of the company and manage, coordinate, and facilitate assigned training programmes.

WHAT WILL YOU DO?

Training and Development Interventions 

• Ensure that technical training sessions are scheduled and
• Liaise with managers to determine technical training needs
• Implement training and development plans in collaboration with the Learning & Development team.
• Provide COID technical training to identified stakeholders in order to address identified business needs.
• Facilitate RMA Induction.
• Facilitate product, systems, compliance, and soft skills training interventions.
• Plan and implement learning programmes.
• Uplift the level of functional COID competencies in the organisation
• Uplift basic training standards

Training administration and Reporting

• Responsible for training administration, compiling and submitting monthly training reports and maintenance of training records.
• Ensure compliance and that all mandatory training is done within the stipulated timeframes.
• Respond to or resolve training queries logged through the HC-Helpdesk timeously and professionally.
• Attend team meetings and ad hoc meetings as and when required.
• Draft own work plans and ensure implementation.
• Attend relevant industry related committees/ forums.

Manage assessments and provide business and learner support

• Conduct learner pre-training needs assessments.
• Assesses employee competence by utilising various formative and summative assessments tools.
• Co-ordinate certification for completed training programmes and communicate outcomes to HR Operations team to update relevant databases.
• Conducts post training follow-up sessions.
• Provide ongoing learner support.
• Advise leadership on development issues and provide recommendations to close gaps.
• Support and mentor new employees including senior managers and Executives.

COID Subject Matter Expertise

• Provide COID subject matter expertise to the business.
• Analyse COID legislation for South Africa and other African countries.
• Develop COID presentations for internal and external stakeholders.
• Adhoc Business Projects
• Assist with Adhoc Business project as SME as and when needed.

WHAT YOU'LL BRING TO THE TABLE?

Minimum Qualification         

• NQF Level 7: Degree in Human Resources Development or ETDP or Equivalent (planned or in progress where relevant)
• Certified assessor /moderator (planned or in progress where relevant)

Minimum Experience           

• Minimum 3 - 5 years’ experience in this field
• Minimum of 3 years’ experience in a COID or Claims processing environment
• Minimum of 2 years’ Technical Claims Processing Training is advantageous
• Experience in conducting, facilitating and coordinating training (internal or external)
• Proven experience as corporate trainer

Knowledge and Skills required       

• Proficient knowledge of the insurance industry
• Sound facilitation skills
• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques in corporate teaching
• Proficient in MS Office (esp. PowerPoint); e-learning software is an asset

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THE JOB AT A GLANCE

• Reporting to the Head of Risk, The Quantitative Risk Analyst will be responsible for using quantitative and qualitative analysis to measure and understand financial and non-financial risks and uncertainties, the positive and negative impacts, as well as interactions and outcomes experienced of risks in both the short and long term. The incumbent will be responsible for providing decision makers and other stakeholders with a balanced and effective way to understand the typical range within which outcomes are expected to lie, as well as appreciating the potential impacts of more extreme events occurring. The role will expect of the candidate to represent the risk team in governance forums, relevant committees as well as exco and board level.  This will include playing an oversight role as well as the enhancement of the quality and content of the risk reporting. The role will require the candidate to enhance the relationship between the Risk function and RMA Business Management.

WHAT WILL YOU DO?

Implementation, compliance to and where relevant enhancement of the risk management framework and related policies.        

• Support the CRO with developing a clear risk strategy to manage
•   The identification or risks and desired outcomes
•   The quantifiable limits to risks
•   The risk vs rewards trade-offs with respect to risk appetites
•   Decisions around which risks should be retained and which should be mitigated and controlled
•   The cost and resources available to manage risks and which mitigation options will be cost effective

Development, implementation or enhancement of current risk methodologies, techniques as well as the maintenance of risk inventories.    

•  Define the situation that is being considered and which stakeholders are of relevance in order to clarify the perspective and timescale from which risk is being studied.
•   Assess what the potential positive and negative implications of each risk looks like.
•   Discuss risks with the stakeholders and gather other experts’ views of known and emerging risks.
•   Gather robust and relevant data/information on the risk and build an accurate picture of the drivers for risks and their likelihood and potential impact.
•   Study all risks together holistically, so that interactions between risks can be understood as much as possible.
•   Assess the connection between risks and carry out careful analysis and interpretation of the factors that can cause and exacerbate risk events.
•   Use mathematical and statistical models to explore the dynamics between various risks as well as scenarios in which several risks materialise together and provide an indication of the potential consequence of such interactions.

Develop risk and stress testing models and assess risk impact and implication          

• Develop a clear, initial model of system that is subject to the risk in order to explore consequences of changing inputs to the system and identify the most important interactions within it.
•   Collaborate with other actuarial specialists or subject matter experts for expert judgement where data input into the model is limited.
•   Produce and use models to examine both the expected outcome as well as those that lie in the “tails.”
•   Conduct a sensitivity analysis by completing the modelling using other plausible inputs to understand the implications for the likely outcomes over the full time-horizon of interest.
•   Use stress testing and scenario analysis to test RMA’s resilience to particular risks and the connectedness of the risks that the company is exposed to
•   Challenge prior assumptions about the way a system will run, and to see whether they still hold.
•   Gather a wide range of interpretations of historic data and consult with various experts about the possible patterns of future experience.

Supporting and advocating of the embedment of a Risk Culture in RMA.          

• Devise and implement risk mitigations and controls to reduce ongoing risks.
•   Monitor risks through regular scanning of the horizon to identify potential risks as soon as they emerge.
•   Enhancement of the risk management culture within RMA
•   Supporting the Risk function and CRO Office with projects and enhancing reporting        
•   Support the CRO Office by producing high quality reports
•   Support with ad-hoc projects that are to be completed by the CRO Office.

WHAT YOU'LL BRING TO THE TABLE?

Minimum Qualification

• NQF Level 7: Bachelor’s Degree or similar relevant qualification that enables Quantitative Risk Management E.g. Actuarial Science, Applied Mathematics, CFA. 

Minimum Experience

• 6 plus years’ relevant quantitative modelling and risk management experience.
• May consider exceptional candidates with 4 plus years’ experience.

Knowledge and Skills required

• Clear and concise reporting suitable for executive level consumption
• Creating Dashboard and/or visual interface  
• Exceptional verbal and persuasive communication skills
• Stakeholder engagement 
• Actuarial modelling
• Life insurance & Workmen’s compensation knowledge an advantage
• Risk management an advantage

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THE JOB AT A GLANCE

• Reporting to the Group Learning and Development Manager, the Leadership Development Specialist will be responsible for collaborating and partnering with management across RMA to identify and develop the next generation of leaders through the design and delivery of leadership programmes to strengthen the RMA leadership pipeline. The incumbent will be required to facilitate the development, administration and evaluation of leadership strategies, resources and programs that will ensure the organisation has engaged, effective leaders who drive positive business outcomes and support their employees’ development.

WHAT WILL YOU DO?

Leadership Programmes

• Evaluate and revise existing leadership development content and make improvements.
• Ensure instructional design principles in design, organising and delivery of leadership training programming.
• Provide input and guidance into the development of leadership programmes procured externally and developed internally (as and when required).
• Develop and implement leadership development for both people managers and individual contributors at a leadership level (i.e., technical roles) that will identify and develop the next generation of leaders from across the organisation.
• Develop and implement the coaching and mentoring framework and be the custodian of Executive coaching in the organisation.
• Develop learning material to support leadership development programming and identified gaps in leadership training.
• Own virtual and face to face leadership development program logistics and administration to include, but not limited to pilot tests, focus groups, learning summits and conferences, and classroom training.
• Manage leadership development programme budget.
• Enhance and execute the Leadership Framework.
• Manage the Talent and Succession Pools tracking development of Top Talent.
• Track and enhance career development of key talent in line with 70/20/10 learning strategies e.g., implement job shadowing, rotations, job swaps etc.
• Design and implement Leading the RMA Way.
• Research and competitor analysis around Leadership Development.

Leadership Capability Building

• Conduct needs assessments to define training needs of the current manager/leader population.
• Collaborate with members of the Talent Acquisition, HRBP’s, and L&D teams to implement the leadership framework by which the leadership competencies will be used to hire, train, assess, and reward leadership roles in the organisation.
• Collaborate with the HRBP’s and Learning Teams to close Leadership Capability Gaps from the Competency Assessments.
• Build organisational capabilities by aligning strategy, culture, and behaviour.
• Implement and Execute mentorship and coaching programmes in RMA.

Analysis of Leadership Development Programmes

• Develop a process to measure the effectiveness of the leadership development programmes and report on this information to key stakeholders across the organisation.
• Assess business needs, incorporate the customer feedback data points, identify gaps, and design the right mix of learning experiences that balance speed, efficiency, and business impact.
• Establish a comprehensive set of metrics to measure the impact of learning programs.
• Develop mechanisms to gather feedback and translate those findings into continuous improvement activities to continue raising the bar.
• Project Management in the Design Process
• Provide frequent project management updates and communicate progress to key stakeholders.
• Develop a communication and marketing strategy that supports the implementation of the leadership development program.
• Manage Leadership Development interventions to ensure consistency and with a continuous collaboration across the organisation to manage execution from design to delivery.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Bachelor’s degree in human resources, Education, Psychology or related field, preference for post graduate degree.
• Masters/PhD in related discipline: Instructional Design, Education, Organizational Psychology, Business is advantageous).
• Minimum Experience: 5 – 10 years in Talent Management/Organisational Development or Leadership Development with content development and facilitation.
• Certifications and/or experience delivering professional development (e.g., Coaching (accredited course), Situational Leadership, Enneagram, Strengths Finder etc.) and familiarity with diagnostic-driven leadership interventions.

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THE JOB AT A GLANCE

• As the Project Manager, you will be responsible for overseeing the planning, implementation and tracking of specific medium to long term (6 to 24 months) RMA projects with specific deliverables as identified by Senior Management. 

WHAT WILL YOU DO?

Plan the project

• Define the scope of the project in collaboration with senior management and other project stakeholders
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Determine the resources (people, time, money, equipment, etc.) required to complete the project
• Develop a detailed schedule for project completion that effectively allocates the resources to the activities and takes into account the long-term impact of decisions and possible risks
• Engage with senior management and all stakeholders / staff that will be affected by the project activities, to review the project schedule; revise the schedule as required

Staff the project

• In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
• Ensure that all project personnel receive an appropriate orientation to the organization and the project

Implement the project

• Execute the project according to the project plan and manage project deliverables making decisions and solving problems within the scope of the project. Escalate non-project related decisions and problems to the project sponsor/business owner
• Ensure that the project deliverables are met on time, within budget and at the required level of quality
• Develop forms and records to document project activities
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
•  Ensure that proper risk processes are in place and that project risk is continuously monitored

Monitor and control the project

• Write reports on the project for management and project owners/funders and Exco
• Communicate with funders as outlined in funding agreements
• Monitor and approve all budgeted project expenditures
• Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)
• Manage all project funds according to established accounting policies and procedures
• Ensure that all financial records for the project are up to date
• Prepare financial reports and supporting documentation for funders as outlined in funding agreements

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Bachelor’s degree in BSc or BCom
• Qualification in project management or equivalent is a must
• SCRUM Masters qualification / Agile developmental methodology advantageous
• At least 5 years or more Project Management experience
• Direct work experience in project management capacity
• Sound experience planning and managing complex medium to long-term projects (6 – 24 months)
• Knowledge of both theoretical and practical aspects of project management
• Knowledge of project management techniques and tools

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THE JOB AT A GLANCE

• The Manager - Medical Invoice Approval will be responsible for medical service provider relationships and establish network of service providers for optimal service delivery and liaison with medical service providers.

WHAT WILL YOU DO?

• Oversee the effective and efficient management of the Medical Benefit Department of the RMA with timeous capture and processing of medical invoices to ensure that medical accounts are paid promptly and correctly.
• Educate and training of Medical Service Providers (MSP) regarding RMA policies and requirements in respect of invoice submission.
• Establish database of medical service provider group and professional associations
• Identify and establish potential provider networks
• Management of key accounts and provider queries
• Ensure medical creditors are paid within reasonable time where all claim requirements are met.
• Ensure clear display and communication of payment details, rejections and reasons for non-payment
• Analysis of medical spend and provider usage patterns
• Negotiate and agree annually mutually acceptable tariff structures and discounts with Medical Service Providers or groups.
• Regular communication to MSP and provider network sharing RMA information and industry trends
• Encourage the use of the RMA MSP portal by service provider administrative staff
• Assist Medical Benefits Staff with understanding medical service appropriateness.
• Address risk management and mitigating actions appropriately
• Identify gaps and shortfall of subordinates on performance and agree on personal development plan

Requirements

WHAT YOU'LL BRING TO THE TABLE?

• Relevant Insurance / Medical (Nursing) Diploma or Degree
• 2 – 3 years’ relevant industry experience
• Medical background - nursing / medical scheme
• Understanding medical invoice aspects
• Client liaison