Technical Service Representative - Automotive Refinish Coatings (Gauteng) at Sherwin-Williams

Job Description

• A position exists for an experienced Technical Service Representative to support our Automotive Refinish coatings customers. The role will be based in Johannesburg.

Responsibilities

• Responds to comprehensive questions and concerns from the customer regarding product lines and general operations; operates under minimal supervision and solves comprehensive problems that require project management principles. 
• Provides technical direction and assistance to customers on the use of the product lines; operations involve multiple or complex locations, and the application of multiple technologies. 
• Installs and commissions paint systems at end user customers and provides training on correct use of colour tools and colour retrieving software.
• Serves as an operational advisor to customers by applying advanced quality tools and analytical concepts to assist with improving product quality, efficiency, and line design; receives direction or guidance when required. 
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel when required.
• Performs broad account management activities by maintaining and creating new sales, facilitating orders, developing relationships with all levels of management, and resolving problems in conjunction with sales or other technical personnel.
• Is fundamental in the stock requirements and management at customer sites together with an appropriate level of understanding on internal logistics and its requirements.
• Serves as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction. 
• Performs other duties as assigned.

Qualifications
EXPERIENCE REQUIREMENTS:

• 5+ years of technical experience in Automotive Refinish coatings.

EDUCATIONAL REQUIREMENTS:

• High school graduate. Qualified Automotive Refinish spray painter.