Technical Service Representative - Automotive Refinish Coatings at Sherwin-Williams

JOB DESCRIPTION

An exciting opportunity exists in our South African division to support the growth of our Automotive Refinish Coating business with a focus on Gauteng as well as the rest of South Africa and into sub-Saharan Africa, through providing exceptional Technical Service Support.

This position provides advanced technical direction and assistance to customers regarding the use of the product lines and facilitates account management with sales. Responsibilities may include responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. 

Please note: This role involves extensive travel, and a valid drivers license is a requirement.

RESPONSIBILITIES

• Responds to comprehensive questions and concerns from the customer regarding product lines and general operations; operates under minimal supervision and solves comprehensive problems that require project management principles. 
• Provides technical direction and assistance to customers on the use of the product lines; operations involve multiple or complex locations, and the application of multiple technologies. 
• Installs and commissions paint systems at end user customers and provides training on correct use of colour tools and colour retrieving software.
• Serves as an operational advisor to customers by applying advanced quality tools and analytical concepts to assist with improving product quality, efficiency, and line design; receives direction or guidance when required. 
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel when required.
• Performs broad account management activities by maintaining and creating new sales, facilitating orders, developing relationships with all levels of management, and resolving problems in conjunction with sales or other technical personnel.
• Is fundamental in the stock requirements and management at customer sites together with an appropriate level of understanding on internal logistics and its requirements.
• Serves as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction. 
• Performs other duties as assigned.

QUALIFICATIONS

• 5+ years of technical experience in Automotive Refinish coatings.
• High school graduate or equivalent education and experience. Qualified Automotive Refinish spray painter. 
• Bachelor’s degree in Chemistry, Chemical Engineering or Operations Management preferred.