Technical Support Consultant- DBN at iStore

Job Description

• At iStore Business, we don’t just support technology—we enable businesses to perform at their best. We’re looking for a Technical Support Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.

What you’ll be doing

You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:

• Provide first- and second-line technical support across Apple devices, software, and business solutions
• Troubleshoot hardware, software, and network-related issues efficiently
• Manage and resolve support tickets within agreed SLAs
• Assist with device setups, configurations, and deployments
• Support Microsoft 365, cloud platforms, and collaboration tools
• Work closely with internal engineering and service delivery teams to resolve escalations
• Maintain clear documentation of issues, resolutions, and client environments
• Deliver a high-quality client experience with every interaction

What we’re looking for

Experience & Skills:

• 2–4 years’ experience in a technical support or helpdesk environment
• Strong understanding of Apple products (macOS, iOS) in a business environment
• Experience with Microsoft 365, Azure, or similar cloud platforms
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Exposure to MDM solutions (Jamf, Intune, or similar) is advantageous
• Proven troubleshooting and problem-solving ability

Qualifications:

• Matric (essential)
• Relevant IT qualification (Diploma/Degree)
• CompTIA A+ / N+ (preferred)
• Apple or Microsoft certifications (advantageous)

What will set you apart

• Strong communication skills—you can explain technical concepts clearly to non-technical users
• A client-first mindset with a sense of urgency
• Ability to work under pressure and manage multiple requests
• A proactive, self-starter attitude