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  • Posted: Apr 24, 2026
    Deadline: Not specified
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  • iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
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    Technical Support Consultant- DBN

    Job Description

    • At iStore Business, we don’t just support technology—we enable businesses to perform at their best. We’re looking for a Technical Support Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.

    What you’ll be doing

    You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:

    • Provide first- and second-line technical support across Apple devices, software, and business solutions
    • Troubleshoot hardware, software, and network-related issues efficiently
    • Manage and resolve support tickets within agreed SLAs
    • Assist with device setups, configurations, and deployments
    • Support Microsoft 365, cloud platforms, and collaboration tools
    • Work closely with internal engineering and service delivery teams to resolve escalations
    • Maintain clear documentation of issues, resolutions, and client environments
    • Deliver a high-quality client experience with every interaction

    What we’re looking for

    Experience & Skills:

    • 2–4 years’ experience in a technical support or helpdesk environment
    • Strong understanding of Apple products (macOS, iOS) in a business environment
    • Experience with Microsoft 365, Azure, or similar cloud platforms
    • Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
    • Exposure to MDM solutions (Jamf, Intune, or similar) is advantageous
    • Proven troubleshooting and problem-solving ability

    Qualifications:

    • Matric (essential)
    • Relevant IT qualification (Diploma/Degree)
    • CompTIA A+ / N+ (preferred)
    • Apple or Microsoft certifications (advantageous)

    What will set you apart

    • Strong communication skills—you can explain technical concepts clearly to non-technical users
    • A client-first mindset with a sense of urgency
    • Ability to work under pressure and manage multiple requests
    • A proactive, self-starter attitude

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to iStore on core.simplify.hr to apply

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