Vacant Roles at iStore

Job Description

• iStore Business is seeking a strategic B2B Marketing & Communications Lead to own and drive the enterprise marketing function. This role is responsible for defining how iStore Business shows up in the market — shaping positioning, messaging, go-to-market narratives, and thought leadership that aligns with complex B2B buying environments and longer sales cycles.
• The successful candidate will act as the primary marketing interface for Enterprise and SME stakeholders, working closely with sales leadership to ensure marketing activity is directly aligned with pipeline priorities and commercial objectives. This is a strategic role with execution-level accountability.

Key Responsibilities

B2B Strategy & Positioning

• Develop and own the B2B marketing and communications strategy
• Define value propositions, messaging frameworks, and narrative pillars
• Ensure messaging reflects enterprise customer needs, complex buying groups, and longer sales cycles
• Translate business strategy into clear, market-facing communications

Campaign & Go-to-Market Leadership

• Lead the development of B2B go-to-market narratives for campaigns and initiatives
• Partner with sales leadership to align marketing activity with pipeline priorities
• Provide clear briefs and strategic direction to the central marketing team for campaign execution
• Ensure consistency and quality of messaging across all channels
• Own & Implement end-to-end all marketing campaigns including taking point on compiling briefs and working with relevant agencies or other stakeholders to ensure timeline delivery
• Provide detailed campaign reporting whether digital or other to show clear impact and results

Thought Leadership & PR

• Own the thought leadership strategy, including executive positioning
• Identify themes and topics where the business can credibly lead industry conversation
• Work with internal stakeholders and external agencies to secure appropriate PR exposure
• Support spokesperson identification and messaging for media engagement

Digital & LinkedIn Communications

• Define LinkedIn and social communications approach (brand and leadership voices)
• Establish content pillars and governance to ensure insight-led, not promotional, content
• Guide tone of voice and messaging for B2B audiences across digital channels
• Champion the implementation and execution of all digital marketing elements, including detailed reporting on results

Stakeholder & Relationship Management

• Act as the primary marketing interface for Enterprise and SME stakeholders
• Partner closely with Sales, Product, and Services teams to ensure alignment
• Manage agency and partner relationships

Success Measures

• Clear, documented B2B messaging and positioning frameworks in place
• Improved satisfaction from Enterprise stakeholders regarding marketing support
• Increased consistency and quality of enterprise-facing communications
• Stronger thought leadership presence and relevant PR coverage
• Clear alignment between enterprise marketing activity and sales priorities
• Proven results through relevant reporting

Experience Required

• Proven experience in B2B and enterprise marketing and communications
• Strong background in positioning, messaging, and narrative development
• Experience supporting complex, solution-led sales environments
• Demonstrated ability to work at both strategic and execution-briefing levels
• Comfortable influencing senior stakeholders across sales and leadership teams

Preferred

• Experience with thought leadership, PR, and executive communications
• Background in technology, enterprise IT, or Apple ecosystem environments
• Familiarity with B2B digital marketing, particularly LinkedIn strategy and content governance
• Experience within or marketing to Financial Services, Healthcare, Education, or Creative industries

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Job Description

• At iStore Business, we don’t just support technology—we enable businesses to perform at their best. We’re looking for a Technical Support Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.

What you’ll be doing

You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:

• Provide first- and second-line technical support across Apple devices, software, and business solutions
• Troubleshoot hardware, software, and network-related issues efficiently
• Manage and resolve support tickets within agreed SLAs
• Assist with device setups, configurations, and deployments
• Support Microsoft 365, cloud platforms, and collaboration tools
• Work closely with internal engineering and service delivery teams to resolve escalations
• Maintain clear documentation of issues, resolutions, and client environments
• Deliver a high-quality client experience with every interaction

What we’re looking for

Experience & Skills:

• 2–4 years’ experience in a technical support or helpdesk environment
• Strong understanding of Apple products (macOS, iOS) in a business environment
• Experience with Microsoft 365, Azure, or similar cloud platforms
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Exposure to MDM solutions (Jamf, Intune, or similar) is advantageous
• Proven troubleshooting and problem-solving ability

Qualifications:

• Matric (essential)
• Relevant IT qualification (Diploma/Degree)
• CompTIA A+ / N+ (preferred)
• Apple or Microsoft certifications (advantageous)

What will set you apart

• Strong communication skills—you can explain technical concepts clearly to non-technical users
• A client-first mindset with a sense of urgency
• Ability to work under pressure and manage multiple requests
• A proactive, self-starter attitude

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Job Description

• At iStore Business, we don’t just support technology—we enable businesses to perform at their best. We’re looking for a Technical Support Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.

What you’ll be doing

You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:

• Provide first- and second-line technical support across Apple devices, software, and business solutions
• Troubleshoot hardware, software, and network-related issues efficiently
• Manage and resolve support tickets within agreed SLAs
• Assist with device setups, configurations, and deployments
• Support Microsoft 365, cloud platforms, and collaboration tools
• Work closely with internal engineering and service delivery teams to resolve escalations
• Maintain clear documentation of issues, resolutions, and client environments
• Deliver a high-quality client experience with every interaction

What we’re looking for

Experience & Skills:

• 2–4 years’ experience in a technical support or helpdesk environment
• Strong understanding of Apple products (macOS, iOS) in a business environment
• Experience with Microsoft 365, Azure, or similar cloud platforms
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Exposure to MDM solutions (Jamf, Intune, or similar) is advantageous
• Proven troubleshooting and problem-solving ability

Qualifications:

• Matric (essential)
• Relevant IT qualification (Diploma/Degree)
• CompTIA A+ / N+ (preferred)
• Apple or Microsoft certifications (advantageous)

What will set you apart

• Strong communication skills—you can explain technical concepts clearly to non-technical users
• A client-first mindset with a sense of urgency
• Ability to work under pressure and manage multiple requests
• A proactive, self-starter attitude

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Job Description

• The Core Group, home of iStore and leading premium technology brands, is looking for a Warehouse Assistant to join our fast-paced operations environments.
• This role is critical to ensuring accurate stock control, smooth warehouse operations, and effective AppleCare administration across iStores, Service Centres, and Authorised Service Providers (ASPs). If you are detail-driven, process-focused, and thrive in an operational environment, this role is for you.

Key Responsibilities

Warehouse & Inventory Control

• Ensure accurate handling, picking, packing, and issuing of stock
• Participate in cycle counts and maintain 100% alignment between physical and system stock
• Process returns, transfers, and AppleCare-related stock movements timeously
• Maintain high accuracy against manifests, documentation, and delivery requirements
• Adhere to all stock control, safety, and OHASA policies

AppleCare Administration

• Process credit notes, RTVs, invoicing, and issuing of parts
• Support iStores, Service Centres, and ASPs with AppleCare-related queries
• Ensure accuracy and follow-up on any deviations

Import & Export Control

• Receive and GRV inbound shipments accurately
• Manage allocations, transfers, and binning of stock
• Process faulty returns, commercial invoices, GSX uploads, and RTVs within required timelines
• Ensure DGR compliance and correct labelling of all applicable materials

Customer Service & Collaboration

• Work closely with internal teams including Sales, Service, and Purchasing
• Communicate professionally and respond to operational queries timeously
• Contribute to a positive, solutions-focused working environment

Requirements

• 2- 4 years experience in Warehouse operations
• Strong attention to detail and commitment to accuracy
• Comfortable working with systems such as Syspro / FM / GSX (advantageous)
• Good communication and stakeholder engagement skills
• Ability to work in a structured, deadline-driven environment

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About the Role

• The Service Manager – Multi-Brand is a hands-on operational leader responsible for the end-to-end repair journey across all “other brands” service operations within Core Group’s national footprint.
• This role owns the full lifecycle of repairs and requires strong on-the-floor involvement to ensure operational excellence, compliance, and a premium customer experience.

Key Responsibilities

Operational Leadership

• Lead and oversee daily workshop operations across multiple service centres
• Provide hands-on technical guidance and resolve complex escalations
• Drive a high-performance, solutions-focused service environment

New Brand Onboarding & Setup

• Lead onboarding of new brands and service capabilities
• Oversee workshop setup, layout, and tooling installation
• Ensure technician onboarding and readiness
• Deliver operational readiness within required timelines

End-to-End Repair Lifecycle

• Take full accountability for the repair journey from collection to delivery
• Enforce strict handling, packaging, and transit procedures
• Eliminate risk and ensure zero damage liability

Operational Efficiency (WIP & TAT)

• Monitor and manage Work-In-Progress (WIP)
• Conduct regular open-job analysis
• Drive turnaround times and SLA adherence
• Optimise ticket throughput across all service centres

Quality & Audit Readiness

• Ensure all service centres are audit-ready at all times
• Conduct regular physical inspections
• Maintain technician certification compliance
• Reduce repeat repairs and improve service quality

Inventory & Asset Management

• Oversee cycle counts and stock accuracy
• Investigate and resolve discrepancies within required timelines
• Maintain strict asset control and minimise stock loss

Minimum Requirements

• Relevant IT or Electronics diploma/degree
• Minimum 5 years’ experience in a senior service or repair management role
• Proven experience in high-volume electronics or mechanical repair environments
• Demonstrated hands-on operational leadership

Technical Requirements:

• Strong understanding of mobile device repair workflows
• Experience with micro-mobility devices (battery safety & mechanical systems)
• Exposure to gaming hardware, robotics, or precision electronics repair

Key Skills & Competencies

• Hands-on, practical problem-solving approach
• Strong leadership and decision-making ability
• Ability to build and scale service operations
• Strong people management across remote teams
• Ability to perform in a fast-paced, high-pressure environment
• High attention to detail and quality standards
• Strong organisational and execution skills

Advantageous Experience

• Multi-brand or multi-category service environment exposure
• Experience managing national service operations
• Workshop or service centre setup experience
• Knowledge of OEM/BSP service compliance standards

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Job Description

• iStore, the home of everything Apple and Africa’s largest Apple Premium Reseller, is looking for a highly adaptable and dynamic Outlying Operations Roaming Store Manager to join our team.
• This role is based in Rosebank, however, the successful candidate will be required to travel and temporarily relocate at short notice to support various iStores across the country where operational support is needed. These locations include iStores in Highveld, Mall of the North, Loch Logan, Ilanga, Vaal, and Waterfall.
• As a Roaming Store Manager, you will take full accountability for store performance during your deployment period, stepping in to stabilise operations, lead teams, and ensure the store delivers on all commercial and customer experience objectives. Assignments may vary in duration depending on business needs.
• All reasonable costs associated with temporary relocation, including accommodation and travel, will be covered by the business.

Key Responsibilities

• Take full ownership of store operations during deployment periods
• Lead, motivate, and stabilise teams to ensure optimal performance
• Drive store performance to meet or exceed sales, financial, and operational targets
• Deliver a world-class customer experience aligned with the iStore brand
• Quickly assess operational challenges and implement effective solutions
• Ensure alignment with company strategy, standards, and processes
• Compile and manage store performance reporting
• Build strong relationships across various teams and regions

What We’re Looking For

• A highly adaptable, resilient individual who thrives in changing environments
• Willingness and ability to travel and relocate on short notice for undefined periods
• Strong leadership capability with experience managing large teams
• Ability to quickly integrate into new teams and environments
• Strategic thinker with strong operational execution skills
• Proven ability to drive results in a fast-paced, high-pressure retail environment
• Passion for technology and delivering exceptional customer experiences

Minimum Requirements

• Matric (Tertiary qualification advantageous)
• 5+ years’ experience managing large teams in a complex, high-turnover retail environment
• Strong matrix management and cross-functional collaboration skills
• Proven track record in achieving store targets and driving performance
• Retail operations experience and strong business acumen
• Experience in analysing and reporting on store performance

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!