Technician at Tsebo Solution

Duties & Responsibilities    
Implementation of SLA

• Implement the agreed SLA with Service Providers.
• Follow up non-conformance as per SLA.

Sub-Contractors 

• Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.

Preventative Maintenance Programmes

• Ensure that effective preventative maintenance programs are either in existence and operational or creates and implements programmes.
• Where outside contractors are used, ensures that such contractors perform to the extent that is listed in the SLA’s and that they do all the work necessary to rectify the problem timeously and without needless expense.
• Ensure that proper preventative maintenance schedules and equipment registers are maintained.

Help Desk

• Liaise daily with Help Desk for client requests that require following up.
• Liaison – Senior Facilities Manager
• Liaise daily with Senior Facilities Manager, Maintenance Manager and GCC Appointed Engineer.

Audits / Inspections

• Carry out daily, weekly, and monthly inspections on site to determine service delivery measured against SLAs.
• Conduct a detailed maintenance audit at least every month.

Meetings

• Hold documented meetings with Service providers and management.
• Attend meetings with client if required.
• Attend operational meetings.

Budgets

In conjunction with the Senior Facilities Manager and other management, conducts an in-depth annual survey of the property and assists with the preparation of the following budgets:

• Capital expenditure.
• Major repairs and maintenance
• Refurbishment and contingencies
• Unit repair and maintenance budgets
• Unit utilities budgets (electricity, fuel, water, etc)

Stock Control

• Ensures that spare parts and material stocks are maintained at acceptable levels. Always have essential spares in stock.
• Ensures that proper storage and stock control procedures are adhered to for the issuing and use of spare parts and materials.

Documentation

• Service Manuals: Co-ordinate the compilation of service manuals for the Site equipment where these do not exist and maintains the accuracy of “As Installed” information (drawings, etc.).
• Quality Standards: Ensure quality systems of the SLA are implemented and monitored on an ongoing basis. Ensure that you are familiar with the penalty regime of the SLA from the client and that of the contractor.
• Variation Documentation: Ensure all variations (change management) which affect the SLA and TFS services are implemented in accordance with the contractual requirements.
• Document Library: Ensure that a document library is maintained and updated onsite in accordance with the SLA.

Occupational Health & Safety

• Review and ensure compliance of TFS’s obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements. Ensure Health & Safety is a key focus, and all mechanisms, processes and procedures are in place, always monitored and adhered to.
• Carry out review and audits.
• Take strategic and operational action as required on an exception basis to resolve issues related to Health, Safety and Environment

Service Delivery

• Identify and implement optimised improvements on an ongoing basis.
• Review all SLA’s (suppliers and contractors) to ensure compliance and internal management structures.
• Identify areas for improvement including but not limited to development of multi-skilling opportunities between service providers.
• Provide technical and logistical support as required.

ISO 9001; 14001 & 45001

• Quality, Environmental and Health & Safety Standards
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.

Ad Hoc  

• Any reasonable action requested by management.

Skills and Competencies    

• Excellent communication skills and relationship management skills.
• Customer service centric.
• Team and project focused.
• Strategic planning skills.
• Problem solving and analytical skills.
• Financial and business acumen.
• Strong project and resource management skills.
• Conflict handling.

Qualifications    

• BSC / BTech/ Nat Dip in Mechanical Engineering
• Minimum three (3) years industry experience
• Minimum one (1) year Management / Senior experience in a similar environment 
• Excellent interpersonal skills
• Attention to detail and strong organisational skills.
• Good communication skills
• Ability to display professionalism.
• Ability to work under pressure.
• Ability to manage more than one situation at a time.
• Must be energetic.
• Valid driver’s license and own transport

Closing Date

• 2025/05/29