As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables u...
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Duties & Responsibilities
- Offer recommendations to guests on meal and drink items available for special events Corporate Functions or parties in a professional and friendly manner.
- Monitor that plates, cutlery and glassware are clean, polished and in good condition.
- Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
- Assist clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
- Welcome guests in a friendly manner in a certain place.
- Organise menus taking into account the nature and style of the establishment, client feedback, cost and the seasonality of ingredients.
- Ensure all waiters are providing excellent customer service in accordance to company policy.
- Process payments such as cash, credit cards and debit cards.
- Control the menu in order to ensure that prices are correct and up-to-date.
- Oversee that the billing procedure after a service is handled correctly.
- Control table settings in order to ensure a correct table setup, including cutlery and glassware.
- Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Skills and Competencies
- Endurance to walk and stand for long hours.
- Flexible work hours.
- Ability to remain calm and professional with difficult customers.
- Excellent interpersonal skills.
- Coordination to carry plates or trays without dropping anything.
- Trustworthy and Reliable
- Have good personal hygiene
Qualifications
- Grade 12
- 5 - 6 years experience in a similar role.
- Culinary qualification would be advantageous
Closing Date
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Duties & Responsibilities
- All aspects of purchasing, food preparation & presentation.
- Deputize in the CM’s absence if necessary.
- Promote the professional growth and development of the culinary team.
- Ensure that all staff are familiar with the day's requirements.
- Give and take culinary direction in a positive and impactful manner
- Responsible for running the kitchen operation as well as having a passionate interest in the business beyond the kitchen doors.
- Make sure that the necessary stocks are on hand at the right quality and quantity.
- Produce menus which demonstrate flair, imagination and an upmarket awareness that meets customer needs and VIP function preferences.
- Overseeing and developing the organization of food preparation and production according to the demands of the business units whilst maintaining the company standard.
- Ensure that all statutory, as well as company hygiene regulations are being strictly adhered to, while working towards improving systems and processes.
- Responsible for food budgets and to achieve their requirements with respect to average spend, profit percentages and expenses.
- To ensure that all maintenance problems are timeously reported and followed up.
- Guarantee that all communications between service areas and kitchen run smoothly.
- To ensure that each dish leaving the kitchen is checked for quality, quantity, presentation and correct temperature.
- To attend seminars and training courses as and when directed.
- To further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards for the profession as a whole.
- Stay abreast with food trends as well as best practices.
Skills and Competencies
- Communication skills (verbal and written)
- Computer literate
- Organising and planning skills
- Interpersonal skills
- Team Player
- Knowledge sharing culture - able & willing to do training at units
- Excellent food skills
- Strong in functions
- Ability to network and keep a good line of communication open with clients
- Strong client and customer service skills
- Disciplinary procedures knowledge
Qualifications
- Matric certificate and culinary qualification/diploma
- Exposure to upmarket function catering
- Good at controlling costs & doing menu planning
- Strong functions experience
- Must have 2-3 years’ experience in a similar position
- Computer literate & excellent communication skill
Closing Date
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Duties & Responsibilities
Operational:
- Support management of and business relationships of TFS and the Client
- Compliance with the Service Levels
- Compliance with TFS policies, procedures and guidelines
- Compliance with applicable Laws
- Advance and/or exceed expectations of the Workplace Management objectives and strategic outcomes
- Adhere to and give due consideration to TFS values
- Effective management of information and data
- Proactive management of health and safety services at all locations
Code of Conduct:
- Promote TFS’s & the Client’s image and corporate citizenry through deliberate and co-ordinated activities.
- Ensure TFS ethical values are adhered to at all times.
- Skills and Competencies
- A methodical way of thinking.
- Excellent negotiation skills - ability to convince vendors & suppliers to agree reasonable and equitable pricing
- Teamwork skills, ability to lead and motivate staff.
- Detailed knowledge of existing technology in the field, legal issues and complex regulations.
- The capacity to create detailed reports that are easily understood by a wide array of people.
- Problem solving skills.
- Mathematical skills
- Relationship Management skills
- Time Management Skills
- Presentation skills
- Behavioural Qualities
- Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
- Resilience: ability to multitask
- Proactivity / initiative – to introduce on-going changes to maximise productivity.
- Good decision making qualities
- Self-disciplined, motivated, energetic self-starter with an exemplary work ethos
- Capability to interact with both internal and external customers at all levels
- Ability to maintain confidentiality
- Attention to detail with a methodical and structural approach
- Results focussed and professionalism
- Project a professional and competent image at all times
- Customer centricity
Qualifications
- Bachelors in Quantity Surveying
- Quantity Surveyor listed as a Candidate QS, with formal PQS certification pending
- Newly certified PQS
- 3 - 5 years’ experience
- Must have strong Consulting industry background
- Proficient in MS Office
- Experience in both public and private sector
- Experience on multi-million rand projects
- Estimation and thorough knowledge in tendering process – essential
- Travel nationally and internationally (when required)
Closing Date
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Duties & Responsibilities
- Ensure that all patients receive the correct meals as per patient and doctor instructions
- Complete menu cards
- Ensure that patient water carafes and glasses are clean and that adequate ice water is supplied throughout the day
- Ensure prompt tea service
- Maintain all Company and Hospital standards and procedures
- To be courteous and helpful to patients at all times
- Assists in the preparation of meals, especially salads and desserts.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards, and food standards are met.
- To ensure a high level of customer service within the area of responsibility.
Skills and Competencies
- Must enjoy practical and methodical work
- Be honest and reliable
- Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team.
- Must have the stamina to work 45-50 hours per week.
- Be able to bend, stand, and lift.
Qualifications
- Minimum requirement Matric
- Be able to work quickly and safely
Closing Date
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Duties & Responsibilities
- Enforcing operational security protection rules
- Fence security patrol created and implemented to secure theft against property
- Site incident record and investigation Log current and complete
- Ensure quick response to Clients emergency calls
- Ensure visibility at standoff points and during area patrols
- Ensure clients complaints are handled efficiently
- Ensure that the disciplinary code is always adhered to
- Ensure the safety of clients by checking premises thoroughly
- High standard of service must be upheld
- Have expert knowledge about all facets pertaining to your position
- Attend to all meetings and training sessions
- Keep your vehicle neat and tidy at all times
- Officers are required to submit comprehensive reports and feedback as requested from time to time
- Conduct daily parade and comply with Standing Operating Procedures (SOP)
- Complete daily/weekly check list
- Officer must stand off at delegated places during peak hours
- During off peak times the area must be patrolled
Skills and Competencies
- Excellent knowledge of security protocols and procedures
- Report writing
- Outstanding organizational and leadership skills
- Proven experience as a tactical officer
- Drivers license - reside in close proximity of head office in Bellville
- Physically fit
- Extensive patrolling experience
Qualifications
- Matric
- PSIRA certified Grade C - A level
- Firearm competency in shotgun and handgun
- SAPS Competency certificate
- 2-3 Years tactical officer experience
- Valid Driver's License
- Clean Criminal screening and referees
- Armed Response / Reaction Training certificate
- Valid South African ID
Closing Date
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Duties & Responsibilities
Implementation of SLA
- Implement the agreed SLA with Service Providers.
- Follow up non-conformance as per SLA.
Sub-Contractors
- Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
Preventative Maintenance Programmes
- Ensure that effective preventative maintenance programs are either in existence and operational or creates and implements programmes.
- Where outside contractors are used, ensures that such contractors perform to the extent that is listed in the SLA’s and that they do all the work necessary to rectify the problem timeously and without needless expense.
- Ensure that proper preventative maintenance schedules and equipment registers are maintained.
Help Desk
- Liaise daily with Help Desk for client requests that require following up.
- Liaison – Senior Facilities Manager
- Liaise daily with Senior Facilities Manager, Maintenance Manager and GCC Appointed Engineer.
Audits / Inspections
- Carry out daily, weekly, and monthly inspections on site to determine service delivery measured against SLAs.
- Conduct a detailed maintenance audit at least every month.
Meetings
- Hold documented meetings with Service providers and management.
- Attend meetings with client if required.
- Attend operational meetings.
Budgets
In conjunction with the Senior Facilities Manager and other management, conducts an in-depth annual survey of the property and assists with the preparation of the following budgets:
- Capital expenditure.
- Major repairs and maintenance
- Refurbishment and contingencies
- Unit repair and maintenance budgets
- Unit utilities budgets (electricity, fuel, water, etc)
Stock Control
- Ensures that spare parts and material stocks are maintained at acceptable levels. Always have essential spares in stock.
- Ensures that proper storage and stock control procedures are adhered to for the issuing and use of spare parts and materials.
Documentation
- Service Manuals: Co-ordinate the compilation of service manuals for the Site equipment where these do not exist and maintains the accuracy of “As Installed” information (drawings, etc.).
- Quality Standards: Ensure quality systems of the SLA are implemented and monitored on an ongoing basis. Ensure that you are familiar with the penalty regime of the SLA from the client and that of the contractor.
- Variation Documentation: Ensure all variations (change management) which affect the SLA and TFS services are implemented in accordance with the contractual requirements.
- Document Library: Ensure that a document library is maintained and updated onsite in accordance with the SLA.
Occupational Health & Safety
- Review and ensure compliance of TFS’s obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements. Ensure Health & Safety is a key focus, and all mechanisms, processes and procedures are in place, always monitored and adhered to.
- Carry out review and audits.
- Take strategic and operational action as required on an exception basis to resolve issues related to Health, Safety and Environment
Service Delivery
- Identify and implement optimised improvements on an ongoing basis.
- Review all SLA’s (suppliers and contractors) to ensure compliance and internal management structures.
- Identify areas for improvement including but not limited to development of multi-skilling opportunities between service providers.
- Provide technical and logistical support as required.
ISO 9001; 14001 & 45001
- Quality, Environmental and Health & Safety Standards
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
Ad Hoc
- Any reasonable action requested by management.
Skills and Competencies
- Excellent communication skills and relationship management skills.
- Customer service centric.
- Team and project focused.
- Strategic planning skills.
- Problem solving and analytical skills.
- Financial and business acumen.
- Strong project and resource management skills.
- Conflict handling.
Qualifications
- BSC / BTech/ Nat Dip in Mechanical Engineering
- Minimum three (3) years industry experience
- Minimum one (1) year Management / Senior experience in a similar environment
- Excellent interpersonal skills
- Attention to detail and strong organisational skills.
- Good communication skills
- Ability to display professionalism.
- Ability to work under pressure.
- Ability to manage more than one situation at a time.
- Must be energetic.
- Valid driver’s license and own transport
Closing Date
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Duties & Responsibilities
- Acknowledge the customer with a smiling face and remember that the customer always comes first and always make our customers know that they are important and special to us.
- Handle all customer questions and concerns.
- Must ensure that the counter around the tills is clean and ensure that the tills are operational.
- The cashier must ensure that the float is counted also ensure that there is sufficient change in the tills and ensure that there is sufficient paper and ribbon in the printer.
- To ensure that stock in the resale area is correctly displayed and that fridges and shelves are restocked daily
- Must ensure that the front of house area is clean.
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- To ensure that the daily cash up and related paperwork is completed accurately and completely according to the standard.
- Must issue receipt to the customer and return the appropriate change Any discrepancies must be accounted for and short falls will be deducted as per agreement.
- Must assist in the smooth running of the front of house.
- Must assist the front of house and back of house in running with orders.
- Assist anywhere possible when the store is quiet, including assisting in cleaning.
- Clean up the counter and Prepares a Sales analysis on a daily basis.
- Must on close of shift, ensure that the Admin Assistant / Admin manager has been called to do an end of shift cash-up for each till.
Skills and Competencies
- Enjoy clerical and administrative tasks.
- Must have confidence in handling money
- Must have excellent operational skills on all point of sale tills
- Have the ability to control cash.
- Be able to work quickly and accurately
- Must be honest with
- Detail orientated
- Well-organised
- Responsible
- Friendly and helpful.
Qualifications
- Must have completed Grade 12/ Matric
- Must have 2-5 years experience in similar role
Closing Date
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Duties & Responsibilities
Maintenance of buildings, fixtures & fittings
- Reporting directly to the Technical Manager and from time-to-time preside over the position in the Technical Manager’s absence.
- Manage/Supervise the Maintenance Team efficiently to achieve/exceed Client contractual SLA criteria.
- Ensure that all Reactive Maintenance is complete within the SLA period
- Ensure that Preventative Maintenance is undertaken according to the schedule
- Manage the Maintenance Team to achieve departmental goals and SLA attainment on a daily basis
- Assist with the allocation of work to the Maintenance Teams in order that all work is completed within SLA
- Manage Stock levels of Materials for Maintenance related work.
- Perform regular inspections on all areas in the buildings and ensure that all maintenance related to these inspections is done accordingly
- Manage the quality of the output given by the staff in these areas.
- Undertake QC inspections of work undertaken
- Assist Maintenance Teams where required to ensure completion of task
Reports & Administration
- Update the Preventative Maintenance Schedule on a regular basis with Work Completed
- Update your Maintenance Call list on a daily basis to ensure that completed work is closed on a daily basis and does not exceed SLA
- Prepare a monthly activity report to the Technical Manager based on department activities for the month.
- Update Tool and Ladder inspection sheets on a monthly basis
- Monthly SLA scorecards with all Contractors to be completed & reported on.
- Ensure that work orders are completed correctly.
Employee Management
- All HR & IR aspects of managing a team
- Make effective use of your resources on site to ensure maximum productivity.
- Ensure staff leave and work is scheduled by liaising with the planner to ensure no down time.
Sub-Contractor Management
- Regular physical inspection of various service areas to ensure that the service delivery is to the required standard and SLAs a being achieved
- Ensure that only vetted and approved vendors are used.
- Liaison with the finance administrator on the vendor vetting requirements if any
- Liaison with the compliance manager to ensure that all suppliers provide a compliant safety file with all required documents.
- Assist with the vetting of the file – ready for approval prior to use of the supplier
- Liaison with the suppliers to ensure that documents are maintained and always up to date and relevant to the work being carried out. Ensuring availability prior to work being carried out.
- Arrange approval of the file prior to work being carried out.
- Ensure that the clients intranet system and SharePoint are loaded with the relevant latest safety file and supplier documents as and when they are updated.
- These on-line databases are to be updated at all times with the latest documents for scrutiny in an audit.
- Ensure that all EHS Audit requirements are complied with in terms of contractor management – regular review with the client EHS rep to ensure.
- Assist with ISO / EHS and Client EHS audits when required.
- Ensure Access and security arrangements are made for the receipt, escorting and closure of all work orders for during and afterhours work.
Customer Service & Satisfaction
- Ensuring performance requirements are met (SLA’s and performance management)
- Work with teams to develop and maintain a customer-focused attitude toward activities
Help Desk & Reporting
- Liaison with the Help Desk to ensure calls logged for services are managed accordingly to the SLA
- Calls to be updated according to progress to avoid exceeding the SLA time
- Any escalations to be made to the soft services manager prior to exceeding the SLA time.
ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards
- Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
Ad Hoc
- Any reasonable action requested by management.
- Be on standby and available to work afterhours / overtime if required.
Skills and Competencies
- 3-5 years’ experience in a facilities / Building Maintenance environment.
- 2 Years of Supervisory experience.
- Knowledge of Plumbing, Carpentry, Welding, Painting, Electrical, and General Maintenance techniques and
- MS Office
Project and resource management skills
- Understanding of maintenance programs for electrical installations
- Understanding of electrical installations in large buildings
- Excellent customer relations and people skills
- Problem solving and analytical skills
- Ability to plan, organise and control own work effort
- Good communication skills
Attention to detail
Qualifications
- Minimum Grade 12.
- Post Matric qualification (NQF Level 5 or Higher)
- Qualified Artisan (Electrical, Mechanical Millwright – Trade Test)
- Studying towards Valid Certified Maintenance Manager (CMM) or equivalent
- Driver’s License
Closing Date
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Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Assists in the preparation of meals, especially salads and desserts. Places entrees, salads, desserts and other food on the serving line.
- Keeps the serving line well-stocked and clean. May assist in training new employees. Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary. Performs related work as assigned.
Skills and Competencies
- Must enjoy practical and methodical work
- Be honest and reliable Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team
- Be able to bend, stand and lift.
Qualifications
- Must have completed at least a matric / senior certificate.
Closing Date
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Duties & Responsibilities
Take full responsibility and accountability for the segment in all aspects including but not limited to:
- Regional Team management, support, development and leadership
- Maintaining a high-quality standard in all deliverables in line with specific SLA’s and Company`s regional strategy, goals in support of the Divisional goals and strategy.
- Responsible to manage client relations, perform site visits, etc
- Build and cultivate the Company` s culture in line with Tsebo Group Values
- Ensure sites are managed according to budgeted costings and growth targets
- Ensure the region operates within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance and any other expenses
- Ensure that all Occupational Health and Safety requirements are adhered to for site specific requirements
- To constantly be aware of current trends and innovation in the industry and make suggestions how these could be implemented in the business.
Skills and Competencies
- Commercial acumen - business development experience
- The ability to lead people
- Relationship management
- Strong Written & Verbal Communication
- Decisiveness & Persuasion
- Leadership Skills
- Sense of urgency
- Problem solving experience
- Able to work under pressure
- Be flexible and adaptable
- Must be prepared to travel
Qualifications
Your Key Ingredients:
- 5+ years of experience in catering operations management, preferably in the automotive or business and industry sectors.
- Proven track record of driving operational efficiency, innovation, and customer satisfaction.
- Strong business acumen, with a focus on cost management, profitability, and business development.
- Culinary expertise, with a passion for innovation and creativity.
- Excellent leadership, communication, and interpersonal skills.
Closing Date
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Duties & Responsibilities
- Deliver items daily as per schedule
- Pick up goods and reports daily
- Drive within the laws of S.A. as laid out in the Road Safety Act
- Responsible to ensure that the vehicle is roadworthy
- Maintain speed limit as per client rules
- Maintain the logbook for the record mileage for every trip
- Submit petrol slips used monthly
- Dress in full uniform at all times
Skills and Competencies
- Planning and organizing skills
- Time management skills
- Ability to record and update data
- Valid drivers’ licence
Qualifications
- Minimum requirement Matric
- Min of 3 years driving experience essential
- Valid drivers licence essential
Closing Date
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Duties & Responsibilities
- Take full responsibility and management of the unit
- Need to be able to work in a demanding environment.
- Setting and management of service delivery standards
- Lead, motivate, train and develop a team of staff
- Implement and maintain operational controls in line within budgetary requirements
- Ensure quality of food preparation, presentation and service is up to Fedics standards by meeting all quality star grading standards in all areas of responsibility as per grading checklist
- Ensure all Fedics policies and procedures are complied with
- Daily HR and IR issues (including training, development & amp; performance management)
- Analyse and pre-empt client needs and possible complaints
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process Fedics paperwork and compile & understand weekly & monthly P & L
- Relationship building with the client and customers on a daily basis (essential)
- Must be able to work long hours and over weekends should there be a need
- Stay abreast of latest food trends and best practices
Skills and Competencies
- Strong judgement and problem solving skills
- Excellent people skills
- Strong interpersonal and communicative skills (verbal and written)
- Flexibility with regards to working hours
- Attention to detail
- Client service orientated
- Business management principles
- Fully computer literate
- Excellent food skills
Qualifications
- Matric /Grade 12
- Relevant Degree/Diploma or Certificate
- Minimum of 3 years experience is advantageous
Closing Date
Method of Application
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