Telesales Consultant at Discovery Limited

Job Description

• Assisting clients with Value –added and product information . Identifying upsell opportunities.Answering inbound calls timeously and making the required outbound calls
• Managing all queries through our bank resolution process
• Maintaining accurate details and statistics of all queries. Informing business on client insights and product / system enhancements

Key purpose
The successful candidate will be responsible for the activation and support services for the sales call center.

Key Outputs
The successful applicant will responsible for but not limited to the following broad job functions:

• Selling short term value-added products
• Validating /Capturing sales information accurately
• Meeting deadlines to ensure the activation of new business sales timeously
• Maintaining accurate details and statistics of all queries.

Personal Attributes And Skills

• Takes initiatives and works under own direction
• Adapts to the team and works well in team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and ket points of argument clearly and avoids unnecessary use of jargon or complicated language
• Develops job and product knowledge and expertise through continual professional development
• Demonstrates an understanding of how one issue may be part of a much larger system
• Produces a range of solutions to problems
• Manages time effectively and works strategically to realize organisational goals
• Focuses on customer needs and satisfaction
• Follows policies and procedures
• Works productively in a pressurized environment

Qualification & Experience

• At least 2-3 years’ experience in a Short term support or sales environment / Call centre both inbound and outbound experience
• Matric
• Excellent Communication skills
• Good Excel and Word skills
• RE 5 and relevant NQF qualification

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.