Training Specialist at DotActiv

Purpose:

• Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.
• External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.
• Culture: To play an integral role in changing the culture to a “learning organisation”. Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:
The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv’s staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to “champion” are summarised below:

•  Academy.dotactiv.com - this is an online community with learning at it’s core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.
•  Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:
It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

•  Align training focus areas with the company strategy.
•  Identify gaps in our training courses.
•  Develop engaging training content (written, video, tests etc).
•  Analyse engagement data and plan content additional / updated content accordingly.
•  Maintain DotActiv Academy and Insiderbase user database as needed.
•  Maintain and update DotActiv Academy, Powerbase and Insiderbase.
•  Assist Training Manager with personal development plans for all staff.
•  Track, manage and encourage external user learning.
•  Conduct live one-on-one training via video conferencing when needed.
•  Support the IT team by communicating updated or new features through informative content.
•  Support the Operations team by understanding training roadblocks and providing solutions accordingly.
•  Facilitate new staff onboarding.
•  Assist HR with recruitment.
•  Conduct Software testing when there are updates and new releases.

Requirements

•  Passion for sharing knowledge and helping others succeed with online learning models.
•  A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
•  Excellent verbal and written communication skills.