New Openings at DotActiv

Description

The role of the Account Manager is to study signed customer contracts, to build project plans specifically relating to that contract, manage the project, identify growth & solution opportunities, explore the opportunities of contract renewal and to ensure that contracts are properly closed-out. The role further requires the optimizing of individual and team performance.

With a starting Cost to Company of between R13 500 and R26 000 per month, we’re searching for people who value strategic planning, problem-solving, customer satisfaction and working in an innovative environment. Is that you?

AS AN ACCOUNT MANAGER WORKING AT DOTACTIV, YOUR RESPONSIBILITIES WILL INCLUDE:

• Engaging with the customer and conducting a scoping session;
• Preparation of the data and briefing of the scanner in terms of supported duties;
• Receiving the Scanner input and managing the data accordingly;
• Utilising the data to plan and build a Shelf Plan;
• Obtaining approval from the customer and handing over the Shelf Plan;
• Building a project plan and managing the project plan accordingly;
• Constantly exploring contract renewal or extension;
• Identify growth & solution opportunities;
• Properly manage contract close-outs;
• Appropriately file all related documents and ensure administrative excellence;
• Optimise individual & team performance as well as all human resources functions.

You’ll have access to DotActiv’s all-in-one category management software to complete all of the above.

Requirements

• In our quest to find the right candidate to fill the important Account Manager position, we need to ensure that they have the required skills to perform the job.

• We have broken the required skills into three parts: Education Skills, Knowledge and
• Computer Skills; and Soft Skills.

SKILLS AND REQUIREMENTS

• A Consumer Science or Commerce degree or similar degree at a recognised and accredited university;
• A good understanding of English (You must be able to speak, read and write at a business proficiency level); and
• Relevant business and staff management experience (2- 3 years of proven experience), preferably within a retail environment.
• A valid driver’s licence and vehicle is a requirement for this role as you may be required to travel on-site to meet with clients.
• A working laptop - It is important that your laptop has Windows as our software is not supported with Mac PCs. Here is an article about the requirements needed to run the DotActiv software. We do offer a laptop allowance, included in the CTC.

KNOWLEDGE AND COMPUTER SKILLS

• General retail business experience within a retail environment;
• General business acumen;
• Knowledge of the principles of category management and more specifically clustering and assortment planning (beneficial);
• Understand the process of space planning and how this connects to clustering and assortment planning (beneficial);
• Understand merchandising principles and techniques (beneficial);
• Have the necessary product knowledge and understand product ranges;
• Computer literate with special attention to the Google G-Suite business range;
• Understand the computer packages and systems currently used by DotActiv and customers (training will be provided);
• Managing projects;
• Managing & leading while optimising people performance.

SOFT SKILLS

• You must have excellent written and verbal communication skills;
• Must have strong analytical skills and be able to use data analysis techniques and how to apply these to business situations;
• You must have excellent interpersonal and relationship-building skills;
• You must have a high capacity to represent the DotActiv brand;
• You must have a high degree of internal client engagement;
• You must have the ability to multitask and work cross-functionally;
• You must be able to remain attentive in an often busy environment;
• You must be naturally calm while still having a strong sense of urgency and be focused (Detail-oriented);
• You must be a team player;
• You must be versatile enough if participation in other types of activities is required; and
• Must be adaptable to change as different product categories present different challenges and opportunities.

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Purpose:

• Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.
• External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.
• Culture: To play an integral role in changing the culture to a “learning organisation”. Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:
The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv’s staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to “champion” are summarised below:

•  Academy.dotactiv.com - this is an online community with learning at it’s core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.
•  Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.
• Insiderbase.dotactiv.com - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.
• Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:
It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

•  Align training focus areas with the company strategy.
•  Identify gaps in our training courses.
•  Develop engaging training content (written, video, tests etc).
•  Analyse engagement data and plan content additional / updated content accordingly.
•  Maintain DotActiv Academy and Insiderbase user database as needed.
•  Maintain and update DotActiv Academy, Powerbase and Insiderbase.
•  Assist Training Manager with personal development plans for all staff.
•  Track, manage and encourage external user learning.
•  Conduct live one-on-one training via video conferencing when needed.
•  Support the IT team by communicating updated or new features through informative content.
•  Support the Operations team by understanding training roadblocks and providing solutions accordingly.
•  Facilitate new staff onboarding.
•  Assist HR with recruitment.
•  Conduct Software testing when there are updates and new releases.

Requirements

•  Passion for sharing knowledge and helping others succeed with online learning models.
•  A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
•  Excellent verbal and written communication skills.

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C# software developers at DotActiv utilise a technology stack that includes the ASP.NET Core Web API framework in combination with the AngularJS framework to deliver a Single Page Application solution based on a Microsoft SQL database. We also utilise Xamarin to develop our mobile solutions as this allows us the ability to share a single codebase with our .NET Core framework web-based applications.

RESPONSIBILITIES

• Translating application storyboards and use cases into functional applications;
• Designing, building, and maintaining efficient, reusable, and reliable C# code;
• Ensuring the best possible performance, quality, and responsiveness of applications;
• Identifying bottlenecks and bugs, and devising solutions to these problems; and
• Maintaining code quality, organisation, and automatisation.

Requirements
MINIMUM REQUIREMENTS

• Minimum of 1 year relevant business experience and expertise in an IT development environment;
• Grade 12 as per the national senior certificate requirements (Umalusi endorsed and must include higher grade Mathematics with a minimum of 70%);
• A relevant IT certification by a recognised and acknowledged issuing authority. For example, A+, N+, MCSE, MCP, MCT, VCP, VCSP and more;
• Proficient in C#, with a good knowledge of its ecosystems;
• Strong understanding of object-oriented programming;
• Skill for writing reusable C# libraries; Understanding fundamental design principles behind a scalable application;
• Familiarity with continuous integration, Microsoft SQL, Json, Angular, and .Net Framework;
• Implementing automated testing platforms and unit tests; Proficient understanding of code versioning tools (such as Git);

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As a Category Planner at DotActiv you would be responsible for :

(By utilising DotActiv’s Category Planning Software)

• Creating strategic assortment plans;
• Designing data-driven floor space plans;
• Planning and building data-driven shelf plans;
• Conducting floor and space plan analytical reviews;
• Developing optimised cluster plans per product category using the cluster
• optimizer and maintenance tools in the DotActiv software;
• Analysing the cluster plan and profiling each cluster to deliver strategic insights to clients;
• Maximising customer and category performance by considering category strategies and plans, product financial performance, shopper psychology and aesthetic appeal; and
• Supporting, advising and guiding retail customers where required.

Requirements

• Creative flair and ability to identify aesthetic/visual appeal.
• 2+ years of similar and relevant experience in the Retail Sector
• Strong Interpersonal Skills.
• Computer Literacy - MS Office.
• Driver’s license and own transport.
• Strong verbal and written communication skills (English).
• Team player.
• Strong organisational and prioritisation skills.
• Self-motivated and results oriented.
• Must have strong analytical skills and be able to use data analysis techniques and how to apply these to business situations;
• You must have a high capacity to represent the DotActiv brand as a specialist;
• You must have a high degree of internal client engagement;
• Consumer Science, Business/Marketing or Supply Chain related degree is a must.