Transformation Program Manager Sales at TMF Group

Job purpose

• The role of Transformation Program Manager is to be a senior advisor and delivery leader supporting the Sales & Marketing organization. 
• Reporting to the Global Head of Applications, the Transformation Program Manager for Sales & Marketing needs to work closely with the wider Sales & Marketing key business stakeholders to define and translate the business vision into a tangible set of deliverables underpinned by relevant technologies.
• The Transformation Program Manager should possess a deep understanding of our clients, our sales business model, and how these need to be embedded into a suite of technology products to enable market differentiation and sales insights for growth.
• They should be an experienced senior professional, capable of complex stakeholder management and ensuring the right level of governance to align strategic goals. They should also have the ability to control, govern and implement an effective operating model to ensure multiple teams can collaboratively deliver solutions aligning to collective goals.

Key outcomes:

• Define an application portfolio roadmap which outlines deliverables across each of the key areas of Sales/Marketing, enabling an effective governance model in line with cross and inter dependent risks and issues.
• Establish a Master Plan with each application detailed project plan
• Identify and drive the key deliverables of the strategic application initiatives and ensure completion in line with resources/budget/change management.
• Matrix management of key stakeholders via an effective governance model

Direct Areas of Accountability:

• Product Delivery of CRM, Contract Management System, and any other application that will be included in the portfolio roadmap (examples detailed below) – development team ownership with support responsibilities as well as line management responsibilities for team size around 10.
• Roadmap delivery and governance oversight across all direct and indirect products and services

Business Related Experience/knowledge

• An understanding of the sales and marketing processes and what makes a successful client experience both for internal teams and ultimately how this links to the value chain of flawless service

Transformation experience

• The ability to drive strategic thinking, in turn translating this effectively to define and deliver a program of initiatives to take the organization forward
• Proven experience in line with development and delivery of technology products via the common delivery frameworks and associated vendor management experience.
• Proven change management activities which effectively support and drive the organization through a transformation path.

Matrix Management:

• Leadership skills to influence and facilitate priorities of each stakeholder but ensure common alignment across all. 
• Effective governance and risk/issue management across a complex matrix management structure
• Experience of a matrix approach to working, collaborating with colleagues and stakeholders across teams for a common purpose.  The ability to influence is essential.  You will be a team player, unafraid of confrontation and difficult situations who can support and inspire colleagues to drive positive performance behaviors

Experience & Qualifications

• Minimum 10+ year experience in Program and Portfolio Management, with a focus on transformation and change management not only of technology deliverables but driving business change.
• Degree level preferred
• Aptitude for understanding and articulating business problems and analyzing to find a path to resolution
• Strong product knowledge in line with sales platforms (Microsoft CRM and associated modules an advantage)
• Proficiency with development methodologies and experience working with distributed global teams and vendors