Transformer Service Manager - Johannesburg at Hitachi Energy

• You as a Transformer Service Manager will be part of Hitachi Energy business based in Johannesburg, South Africa. Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased A Team Leader (M2) supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees. Responsibilities typically include Setting goals and objectives for team members for achievement of operational results. Problems faced may be difficult but typically are not complex. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Your responsibilities:

• Service strategy: Driving implementation of the Service strategy condition assessments, bushings diagnostics, Digital portfolio etc. Ensuring corresponding plans are implemented consistently in the Service organization leveraging on the synergies between PGTR.
• Performance targets: Driving, implementing, reports and monitors performance targets as part of the local unit P&L (OPQ, OTD, CCRP’s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.).
• Service delivery: Running the day-to-day service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Customer approach: Executing the global service and delivery sales channel strategy within the local unit. Implementing productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Building sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. Supporting Sales resources in customer meetings. Driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
• Operational excellence: Investing in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
• Health, safety & integrity: Is responsible for health and safety of the local Service Unit.
• People leadership and development: Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating, and develops direct and indirect subordinates. Improving service availability, provides training and develops capabilities and competencies.
• Safety and Integrity: Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background         

• A bachelor’s degree in electrical or mechanical Engineering.
• Minimum 10+ years of experience in Transformers industry.
• Implementing Service strategy in line with HUB and GPG strategy and drive Service growth locally for the combined resources of PGTR.
• Leading the Service organization and take responsibility for Service Sales, Operations, Profitability and Cash flows a complete Profit and Loss responsibility. Optimum utilization of resources with an eye on any under absorption.
• Proficiency in both spoken & written English language is required.