Visa Application Officer at Capago International

The main responsibilities of the VAO are as follows:

• Welcoming all visa applicants in the operated visa application center
• Process the visa application of the applicants (front office) 
• Collect payments from the applicants (Payment counter) 
• Manage the biometric collection of visa applicants (biometry) 
• Manage all back office tasks to finalize the visa application of our applicants (back office) 
• Manage all other tasks given by the management.

The skills required for this position are:

• Excellent customer service skills
• Excellent typing skills
• Proficiency in MS Office
• Good with emails , problem solving and effective decision making
• Ability to handle pressure
• Energetic, proactive, versatile , commitment to team work and team spirit

Diplomas & Experience:

• Matric or equivalent
• Tertiary qualification is an added advantage 
• Previous customer service experience as a customer service consultant