Waiter - Banqueting at One&Only Resorts

Job Summary

• Performs his/her assigned tasks to the highest professional standards, displays good salesmanship in up- selling skills, coordinates with production staff on special request. Demonstrate excellent menu product knowledge, telephone skills and etiquette. Displays team work attitude towards his/her colleagues. Communicates with guests and report guest’s feed back to the Beverage Manager, Assistant Manager to ensure high beverage and service quality level is maintained at all time.

Key Duties and Responsibilities

• Ensures that the Banqueting and work areas are thoroughly clean at all times.
• Presents oneself in a way that enhances guests overall experience, by adding life and energy to the outlet.
• Ensures that all mise - en place is correctly prepared, prior to commencing service.
• Ensures that all closing duties are completed before leaving his/her shift.
• Prepares all food and beverage requests within the time parameters, set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered by the resort.
• Exceeds revenue budgets set by the resort, through up-selling within his/her own outlet, as well as cross-selling other outlets.
• Ensures that the design and layout of the outlet equipment is flawless and reflects the image of the resort.
• Ensures that requisitions are placed, according to the outlets requirements.
• Ensures that equipment is cleaned, when necessary or according to their schedules.
• Acts at all times in a responsible manner, especially in regards to the sale of alcoholic beverages.
• Maintains and creates a working environment that reflects a sense of place.
• When driving resorts’ buggies, ensures that rules and regulations are followed at all times.
• Performs any additional or special duties, as directed by a superior.
• Maintains the highest levels of personal hygiene and grooming at all times, as per standards.
• Practices proper telephone etiquette with colleagues and resort guests.
• Ensures that all tasks assigned, by superiors are completed, in a timely fashion.
• Ensures that channels of communication are respected, and information is disseminated to the correct receivers.
• Ensures excellent communication and working relationships with fellow colleagues are maintained, and contributes to the team spirit and moral of the resort.
• Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.
• Remains updated on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.
• Attends all trainings carried out by F & B Department and Training Department.
• Exhibits outstanding knowledge of the resort, Cape Town and the South African Culture.
• Knows and applies resort’s Policies & Procedures, including those for the emergency situations.
• Demonstrates knowledge and interest in the goals, and objectives of the One&Only brand.
• Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge