Warranty Claim Officer x2 at Sasol

Short Description / Purpose of Job

• To execute the Warranty Claim program and the Scope of Work (Technical assessments on all underground and surface critical equipment and machinery at internal and external Repair facilities) to ensure optimal life cycle of equipment and mobile machineries.
• Deviation and corrective action reports are created while safe working practices are maintained with accurate feedback and always reporting.

Recruitment Description / Key Accountabilities

• Capture all Warranty claims and Scope of Work daily on the correct transactions for processing.
• Engage with Quality Artisans regarding warranties on the status of the sub-assemblies and based on the pre-inspections categorize the findings.
• Co-ordinate a Warranty program to assess equipment and to identify deviations.
• Capture all warranties on SAP transaction ZPM01U.
• Identify warranties to be withdrawn by conducting pre-inspections on site.
• Arrange inspection date with supplier.
• Daily tracking of changed subs per plant on SAP IW39
• Identify rejected warranties where Scope of Work can save money.
• Full overhaul scope analysis on Integrated Mobile Asset Machinery
• Arrange inspection date with supplier.
• Coordinate the Scope of Work (normal repairs) program based on the sub-assembly pre-inspection report and the Mobile Asset intervention schedule.
• Evaluate repair standards and technically evaluate quotations.
• Report on progress, plan corrective action, and make information available as agreed by the Warranty claim and Scope of Work department.
• Engage with Engineering personnel to discuss quality.
• Apply evidence based SHE practices in alignment with set standards for safe operations.
• Implement Sasol Group's risk philosophy and enterprise risk management framework.
• Build and maintain positive relationships with engineers to enable all parties’ full visibility on improvement opportunities.
• Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.
• Establish a network of internal and external experts to engage, discuss and acquire knowledge to support decision making pertaining to the Warranty claim and Scope of Work strategies.

Formal Education

• Grade 12 with Mathematics, Science and English / Technical N3 with English and Relevant Trade NQF L4

Min Experience

• Five (5) years underground operational (in section) experience

Qualifications

• Driver’s license code 8
• Valid red ticket
• Excellent computer knowledge; Microsoft and SAP