Web Support Assistant: Government Information Technology Services at Northern Cape Office of the Premier

REQUIREMENTS :

• Applicants should be in possession of a National Diploma (NQF Level 6) in Information Technology, Computer Science, Information Systems, Web Development, Digital Technologies. Experience in website administration, ICT support, and web content management will be an added advantage.

Competencies: The following key competencies and skills are required for the position:

• Client Service Orientation, Communication Skills, Planning and Organising, Interpersonal Relations, Teamwork, Time Management, Knowledge of Website Administration Principles, Content Management Systems (CMS), Web-based Applications and Online Services, Basic Database Management Principles, ICT Support Processes and Procedures, Records Management Practices, Information Security and Data Protection Requirements, Information Security and Data Protection, Data capturing and Database Administration, Computer literacy (MS Office Suite), Internet and Web Technologies, Basic troubleshooting and Problem-solving and Report generation. 

DUTIES :

• Assisting with the updating and maintenance of departmental websites, intranets, and web portals. Providing first-line support for web-based applications and eGovernment systems.
• Maintaining database records and filing systems. Providing basic technical support relating to websites, web services, and online systems.
• Assisting users with system navigation and functionality; responding to user enquiries and support requests; maintaining records of support requests, actions taken, and resolutions.