Workforce Manager at OneCart

Job Description

OneCart is looking to hire a Workforce Manager, this position is accountable for creating and managing the talent forecasting processes, frameworks, reports, and tools, evaluating and reconciling gaps and discrepancies, and designing and deploying user-friendly tools and reports for Workforce Planning.

Operational Workforce Planning & Business Partnering

• To provide recommendations on how to schedule the workforce based on operational requirements.
• To identify internal and external barriers to accomplishing strategic workforce goals.
• To continuously partner with businesses to advise on strategy-aligned organisation structures, drive effective workforce planning, and drive change management programs.
• Partner with Operations, HR People partners and business to drive workforce optimisation, implement operating models, manage change and address labour productivity.
• Partner and work with senior management and People Partners to finalise and implement solutions.
• To provide data analysis tools (e.g. dashboards, presentations, etc.) to assist with measuring the workforce management progress.
• Ensure systems/tools are maintained and updated at all times, including ensuring all information is correct/accurate/up-to-date and in line with VIP.
• Testing and evaluating pilot solutions before implementation; verifying results.
• Interpreting data and results into actionable initiatives for business and People partners.
• To source and recommend current scheduling systems to improve efficiencies continuously.
• To research the best practices in scheduling systems within the retail environment.

Workforce Capacity Planning

• Plan future projections of staffing needs, forecasting resource growth based on organisational goals.
• Review, update and improve capacity management methods and practices, research key trends and associated impacts of these on the business.
• Providing a comprehensive source of required talent supply and demand data, predictive analytics and insights into real-time job markets.
• Assess talent risk to ensure critical ratio cover is maintained.
• Identify critical roles within the business and ensure appropriate processes are in place for effective pipeline management.

Agile Project Management & Analytics

• Understanding complex business needs and scope of work; establishing priorities and goals; developing action plans; obtaining and allocating resources while maintaining confidentiality and data integrity.
• Monitoring progress against milestones, assessing for continuous improvement purposes, and adjusting the plan to make course corrections and to address new workforce issues.
• Organising, facilitating, and directing cross-functional meetings to share information, evaluate progress, and implement changes.
• Partner with Operations in developing, implementing, and analysing metrics and methodologies to measure project success, summarising and evaluating project results and process performance.
• Analyse data to identify trends, patterns, and correlations to help stakeholders understand the results.
• Analyse data in order to seek areas of improvement and solutions to problems.
• Understand and interpret the results of the findings with stakeholders.
• Communicating project status with key stakeholders and cross-functional partners where necessary.

Team Management

• Coaches the team in order to ensure the required performance meets the appropriate standard
• Measures and manages the team to ensure out-of-line situations are immediately addressed
• Communicates information in a timely, accurate, and understood manner to all team members

Reporting

• Weekly workforce reports
• To compile on-time and accurate reports based on data findings; compile reports that include graphs, tables, images, lists, stats, or other ways of presenting information that can be easily understood to enable improved decision-making.

Effective teamwork and Self –Management

• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the team mainly assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company's values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

Minimum Academic, Professional Qualifications & Experience

• Relevant qualification
• At least 2 years workforce management experience within the retail industry
• People management experience
• Strong working knowledge and experience of workforce planning, OD methodologies and principles, project management/change
• Advanced in Excel, PowerPoint, and Word and proficient experience with workforce planning systems and tools
• Understanding and knowledge of SA legislation and HR policies, procedures and processes