Address33 Princess of Wales Terrace Parktown Johannesburg 2193 South Africa
About Webhelp SA
Webhelp South Africa, Customer Experience Innovators
We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers.
Established in 2013, we have... read more 2 experience centres in South Africa with ambitions to grow to 1000 in 6 months.
As Webhelp SA, we are part of the Webhelp Group, a growing international company with colleagues and centres in United Kingdom, France, Belgium, Romania, Morocco and Algeria.
We create and deliver bespoke end-to-end customer experience solutions, which are designed to address the unique challenges and objectives of our client partners. As part of the Webhelp Group we can provide enhanced multichannel services and international capabilities to our customers.
Our roots are deep in voice communications; providing outsourced customer service, sales and receivables services. We've built on this background to become a robust multichannel customer experience provider. Our agile structure is designed to provide the right solution, at the right time through skilled and specialist teams:
• Solutions Design
• Data, Insight & Intelligence
• Voice Sales, Billing, Care, Collection and Receivables
• Multichannel Sales, Billing, Care, Collection and Receivables (Digital, Mobile and Social)
What you will do in this role
As a Learning and Development Business partner you’ll be:
Maximising efficiencies through the design, development and delivery of creative and tenacious le
What you will do in this role
As a Business Trainer on our team, you’ll be:
Demonstrating, understanding and complying with all legislative requirements including but not limited to FSA
What you will do in this role
As an Operations Manager on our team, you’ll be:
Annually aligning our Contact Centre and Customer Experience objectives with our client's strategic vi
What you will do in this role
As a Team Leader on our team, you’ll be:
Ensuring that team members perform in line with required sales performance metrics (Customer Service performance m
What you will do in this role
As a Real Time Analyst on our team, you’ll be:
Analysing trends such as call volume, average handle time and attendance to understand and plan for potentia
What you will do in this role
As a Senior Operations Manager on our team, you’ll be:
Maintaining and improving all areas of operational performance through setting and reviewing KPIs, rec
What you will do in this role
As a Transition Project Manager on our team, you’ll be:
Delivering transition projects in line with agreed scope, objectives and timelines
Producing and
What you will do in this role
As a Site Security Facilitator on our team, you’ll be:
Performing audits to ensure that only authorized employees have access to Amazon's produ
What you will do in this role
As an Insight Analyst on our team, you’ll be:
Delivering innovative and value-adding analysis, insight and presentations to clients
Achieving key objective
What you will do in this role
Overseeing the management and implementation of necessary Quality Frameworks and Structures for all customer contacts across managed accounts - ensuring consistency
What you will do in this role
As a Quality Manager on our team, you’ll be:
Leading, developing and managing a Quality Team in line with campaign requirements
Managing the implemen
What you will do in this role
As a Real Time Analyst on our team, you’ll be:
Analysing trends such as call volume, average handle time and attendance to understand and plan for potentia
What you will do in this role
As a Quality Analyst on our team, you’ll be:
Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to supp
What you’ll be doing
Managing the implementation of quality frameworks and structures
Working effectively and creatively to achieve targets through managing trends and continuously impro
What you will do in this role
As a Team Leader on our team, you’ll be:
Ensuring that team members perform in line with required sales performance metrics (Customer Service performance m
What you’ll be doing
Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
Monitoring and tracking ac
What you’ll be doing
Ensuring optimisation of best practice to deliver a best in class operation in all work streams
Identifying opportunities to exceed on delivery of operational object
What you will do in this role
As a Team Leader on our team, you’ll be:
Ensuring that team members perform in line with required sales performance metrics (Customer Service performance m
