Active Jobs at Amazon

Key job responsibilities

• Identify and implement process improvements and opportunities for innovation and simplification in planograms and merchandising.
• Manage creative development and delivery of marketing assets
• Collaborate with creative lead on creative assets, providing creative direction and feedback to agency teams to ensure alignment with campaign goals and objectives.
• Develop, execute and maintain the planogram program across multiple categories.
• Own goals and performance metrics for campaigns; monitor regularly to understand effectiveness of strategy and creative, making recommendations for continuous improvement through post campaign analysis and reporting.
• Collaborate with internal teams and brands to drive test and learn campaign mechanics.
• Conduct in-depth analyses on site initiatives.
• Develop the category’s style guidelines, merchandising calendar, promotions.

BASIC QUALIFICATIONS

• Bachelors degree in marketing or equivalent
• 1+ years of professional non-internship marketing experience

PREFERRED QUALIFICATIONS

• Experience in e-commerce, start ups, advertising, commercial
• Experience in marketing or marketing research

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Key job responsibilities

• Lead investigation and root cause resolution for seller Issues, and key programs
• Analyze large data sets to arrive at specific problem statements around partner experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical partner experience problems. Work to submit product ideas to drive SOPs at scale
• Report program metrics and draw insights on key patterns/ problems.
• Develop forecasts to help plan fulfillment related processes

BASIC QUALIFICATIONS

• Bachelor degree
• Experience developing long term relationships with partners
• Proficiency in Microsoft Excel
• Skilled in operational excellence
• Project Management skills (regular updates, Program flashes, audits, review meetings, process audits)
• Experience managing deadlines and building reporting

PREFERRED QUALIFICATIONS

• Knowledge in SQL
• Experience with processes improvements and SOP executions
• Experience in Fulfillment, Supply Chain, Logistics or eCommerce

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Key job responsibilities

• The Data Center Engineering Operations (DCEO) Team is the backbone of AWS, supporting the rapid growth of AWS business and customers 24x7. We commit to maintain the physical critical facility infrastructure of AWS and ensure the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency and cost.
• Interns will work in an Amazon Data Center and will provide technical support, including risk management and mitigation, corrective and preventative maintenance of critical facility infrastructure, vendor management and metrics reporting.
• Maintain mechanical and electrical equipment
• Assist root cause analysis of equipment failures
• Assist in troubleshooting of facility and rack-level events within internal SLA
• Take daily operational readings of all mechanical and electrical equipment
• Utilize internal CMMS to manage building workflows
• Interact with third party vendors & contractors who are working on site

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Key job responsibilities

• Support the delivery and end-to-end execution of programs in PXT Global Services.
• Leverage problem-solving skills and an innovative mindset to identify and remove process roadblocks, or look around corners to further delight our builders and businesses with their experience with PXT programs, projects, and goals.
• Exhibit attention to detail and accuracy in a fast-paced environment.
• Implement regular reviews of current processes, develops suggestions for improvements to maximize value of resources, quickly identifies obstacles, and prioritizes changes for the program.
• Regularly report and track PXT metrics related to the full employee lifecycle.
• Help track and drive completion of key deliverables across programmatic mechanisms.
• Support leading and contributing to written reports and narratives to disseminate impact and learnings of programs/projects to senior leadership and other PXT stakeholders.
• Develop a high-level understanding of the business in EMEA, in addition to a broad understanding of how PXT works to connect the dots and ensure we are providing a bar raising experience for both the business and builder.
• Manage complex calendars and scheduling requirements linked to programs, goals, and key team activities (pan-Amazon country initiatives, regional projects, etc.).

A day in the life

• Identify/Implement planning and management mechanisms that will improve PXT operating accuracy and efficiency.
• Coordinate with different stakeholders and teams to achieve key strategic goals, projects, and programs.
• Lead global PXT projects in a structured way, planning proactively and reporting on progress continuously.
• Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations.
• Promote process improvement across GS EMEA, PXT South Africa, and within the broader business.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• Excellent written and verbal communication skills
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• Experience in human resources, organizational development, or related field

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ABOUT THE ROLE

• AWS Support is looking for an engineer with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Key job responsibilities
Every day will bring new and exciting challenges that include elements of:

• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
• Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
• Contribute to Problem Records for customers
• Conduct continuous real-time proactive monitoring of customer metrics
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Lead projects and remote teams to drive operational improvements
• Create and review documentation; design/influence new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength
• Perform other duties as required by the organization

A day in the life

• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
• The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
• AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

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Key job responsibilities

• Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences.
• Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence. Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.
• A solid background in business operations and a technical background is essential for your success in this position. Must apply the technical skills to automate data extraction and metrics calculation to reduce manual intervention. You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
   

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Key job responsibilities

• Innovate on behalf of customers to deliver exceptional support experiences
• Lead the creation of product strategy and vision for AWS Support services
• Seek buy-in for the product vision across the organization
• Work backwards from customer needs to design customer-centric experiences
• Prioritize initiatives and create product roadmaps
• Establish metrics and key performance indicators to manage the business
• Develop business requirements and user stories
• Work closely with engineering teams and designers to deliver results

BASIC QUALIFICATIONS

• Bachelor's degree
• 7+ years of technical product or program management experience and experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product and experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Master's degree
• Strong understanding of the cloud industry Experience creating services offerings for enterprise-level customers
• Experience creating B2B service offerings that cater to a wide audience
• Experience with customer support workflows and experience in managing front-end console products

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DESCRIPTION

• Moderate all customer reviews and respond to email queries.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond all other duties as assigned.

BASIC QUALIFICATIONS

• Must be fluent in German (speak, read and write). A basic understanding of English will be required.
• Matric or equivalent.
• 1+ year of relevant customer service experience.
• Internet navigation and troubleshooting Skills.
• Proficiency in Microsoft Outlook and MS Office applications.
• Excellent communication skills (spoken and written).
• Flexibility in work schedule (Shifts will possibly start and end outside of normal business hours).
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa.

PREFERRED QUALIFICATIONS

• Some college degree preferred.
• 1+ year of relevant phone or email customer service experience.
• Ability to multi-task with phone and computer skills.
• Experience working in a customer service or call center preferred.
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
• Demonstrated ability to work as an effective team member.

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Key job responsibilities

• The SVM will be responsible for building relationships with vendors, adding selection, managing category profitability, optimizing pricing, and developing their team. The best candidate will have a broad skill set including leadership development, analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers. The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment.
• The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).
• The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment. The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of experience with business analysis , Buying and P&L management
• Vendor management, retail experience is a must
• Negotiation Skills Experience

PREFERRED QUALIFICATIONS

• Excellent presentation, organization and account management skills
• Experience into account management, project or program management or buying experience
• Able to prioritize and manage multiple competing priorities in a fast-paced environment
• Project management skills
• Ability to drive cross-functional initiatives influencing on competing priorities

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Key job responsibilities

• Build your own pipeline of opportunities, identifying high sales potential Selling Partners
• Manage numerous business opportunities concurrently
• Develop long-term relationships with sellers, support them in the integration of their offers and develop ambitious goals for future growth prospects.
• Achieve business and financial objectives and drive the growth of Amazon’s third-party business in selected categories
• Identify opportunities to improve the business for all sellers through scalable solutions and manage the roll-out of these solutions
• Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
• Work closely with teams to identify growth opportunities
• Identify and manage projects to improve customer and seller experience, working closely with internal and external teams

BASIC QUALIFICATIONS

• Bachelor degree or equivalent
• Experience in prospecting, qualifying, and being the first point of contact with prospective partners
• Experience with sales and stakeholder management
• Basic Microsoft Excel skills

PREFERRED QUALIFICATIONS

• Experience within e-commerce or Retail fields
• Analytical and strategic skills including advanced Microsoft Excel
• Creative, has initiative, and can constructively advocate on behalf of the customer