First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
Job Description
- To apply loss control processes within the organisation, including the follow up of special investigations and monitoring recovery
- Hello Future Risk Claims Assessor,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Life Assurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Assessment and decisioning of group risk PHI and CI claims
- Liaison with the Members, Employer, Reinsurers and 3rd party providers
- Driving return to work of Members with short duration disabilities
- Driving early intervention strategies for Member who are incapacitated but not disabled yet, to prevent a claim
- Liaising with Occupational Therapists and all other rehabilitation service providers involved in managing a claim.
- Dealing with declines, disputes and Ombud enquiries including litigation matters
- Section 14 transfer liability handling for incoming and outgoing scheme
- Broker and intermediary relations
- Product and process training to Funds as and when required.
- Periodic reporting on claims statuses and portfolio trends
You will be an ideal candidate if you have:
- At least 5 years’ medical claims assessment experience
- Occupational Therapist, Physiotherapist or Biokineticist academic background
- Worked in a Group Risk Environment
- Experience in dealing with Employers, Members, Fund Trustees/Principal Officer, Ombudsman /PFA and general complaints handling.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
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Job Description
- To conceptualize digital marketing campaigns in line with the overarching marketing and brand strategy across digital channels by designing, enhancing and delivering high touch digital marketing campaign activities and processes and delivering unique and evolving business
- requirements underpinned by best practice and enhanced service delivery
- Hello Future, Senior Specialist Digital Campaigning
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Control expenditure and identify process
- improvements to contain and reduce costs
- Identify and utilise opportunities for revenue growth to deliver on sales targets
- Creates solutions to meet customer demands Deliver internal and external customer service excellence through adherence to quality service standards
- Creates solutions to meet customer demands Deliver internal and external customer service excellence through adherence to quality
- Co-create the digital campaign marketing strategy and develop digital campaign plans and initiatives aligned to strategic objectives and with specific performance measures and control systems to track
- Create and conceptualise campaign strategy set-up, testing and reporting and ensure effective delivery and performance across digital and social channels
- Ensure successful implementation and delivery of campaigns within budget from inception to close aligned to campaign strategy
- Ensure development and continuous value add improvement to operational processes
- Manages risks in own area of responsibility
- Compile reports that track progress and guide business to make informed decisions
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across business areas and across the group
You will be an ideal candidate if you:
- Relevant Degree with specialisation in Digital Marketing
- 3 - 5 years' experience in a digital campaign environment, of which 1 - 2 years ideally at management level
- Demonstrate experience leading and managing search engine optimisation (SEO), search engine marketing (SEM), marketing database email, social media, and display advertising campaigns.
- Experience in optimisation landing pages and user funnels.
- Experience with A/B and multivariate experiments.
- Knowledgeable about social media channels (blogs, linkedin, Twitter, others) and capable of effectively leverging them for the content.
- Knowledge of website and marketing analystics tools.
- Working knowledge of ad serving tools and tracking & tagging requirements.
- Exceptional writing, editing, proofreading, and research skills Project management experience is an advantage
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
Hello Future, Technical Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Core Banking Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture.
- Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture.
- Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business.
- Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment.
- Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the market place then translate current and future trends and advise management of benefits and well as risk
You will be an ideal candidate if you:
- Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
- Preferred Qualification - Control M/O/R certification
- Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
- Prior batch scheduling or software equivalent
- Programme/Batch monitoring
- Developer fix application
- Troubleshooting and analysis protocol
- Monitoring and command center knowledge
- Data processing
- Infrastructure knowledge
- Operating systems knowledge
- Redhat Certification
- AWS Cloud Certifications
Additional skills
- Indepth knowledge of one or more configuration management tools
- Proficiency in operating systems such as Linux & Unix
- Troubleshooting skills for resolving system issues and performance optimization
- Familiarity with containerisation and Container Orchestration tools such as Docker, Podman, Openshift and Kubernetes
- Understanding of monitoring and alerting systems - ELK stack, AlertManager,
- Have at least 3 year experience with IaC - Infrastructure as Code (Have build Playbooks or Modules), Puppet , AppDynamics, Elastic Search, Ansible, AWS
- Have experience with observability inregards to monitoring.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
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Job Description
- To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience
- Prevent wastage and identify process improvements to contain and reduce costs
- Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
- Provide subject matter expertise and thought leadership in area of expertise
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced
- mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
- Lead a small team of high performing entry to senior level Data Scientists in Credit Collections Analytics environment.
- Use statistical methods and tools to analyze data and identify trends, pattens and draw insights.
- Build, implement and monitor a range of data driven statistical models to improve credit collections processes, customer experience and business profitability.
- Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Drive project planning, prioritizing and efficient project delivery.
- Build strategic solutions that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation and efficiency improvements for the business.
- Adhere to model building policies, standards, frameworks, and governance process.
- Plan and perform regular model updates that capture evolving business complexity in current models.
- Drive process automation, optimization and productionalize existing and new business strategies and models into relevant platforms.
- Foster a culture of learning, upskilling and excellence withing your high performing team.
- Foster strong relationships with stakeholders, building trust and ensuring effective communication.
- Continuously challenge the status quo and contribute to the innovation and strategic direction of the department.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Collaborate with numerous departments across the business to improve processes and eliminate duplication of efforts.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Serve as SME for analytics applying own understanding of the operations of the business product or service.
- Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
- Utilise data to model complex abstractions in machine learning research to enable deep learning.
- Challenge current models to ensure relevance and accuracy of outputs.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Document developed models, business processes, project specifications to address specific business requirements.
Ideal Candidate:
- Strong technical and statistical modelling skills.
- Knowledge of machine leaning methodologies data and analytics.
- Understanding of credit collections and operational processes.
- Understanding of the credit life cycle.
- Strong stakeholder management skills
Minimum Requirements:
- Bachelor’s degree in actuarial science, Quantitative Risk, Mathematics, or Statistics or similar.
- Honours or master’s degree would be advantageous.
- 5-8 years' experience in a similar role with leadership experience.
- Proficient in SAS and SQL
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Job Description
- The IT Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
- This role manages resources throughout the different project lifecycle stages
- Manages project prioritisation on departmental and divisional level.
- Hello IT Project Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Improve the lives of the customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
You’ll be an ideal candidate if you have:
- Must have a formal IT Project Management course / certificate / university module.
- Must have min 4+ - years IT Project Management experience.
- Must have experience running Technology / Technical projects.
- Experience with Climate Risk and/or ESG Environment and Social Governance
- Experience in the banking industry
Additional information
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Define project success criteria and disseminate them to involved parties throughout project life cycles
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.
Qualifications and Experience
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Post graduate degree
- Must have a formal IT Project Management course / certificate / university module.
- Experience – 4+ years IT Project Management experience.
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Job Description
Hello Future Technical Test Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
-
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Overview of the role and requirements:
- To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement
- 5 years’ minimum experience as an Automation Tester
- Software testing experience
- JAVA, Python, Bitbucket experience none negotiable
You will be responsible for:
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
- Develop and implement an area operational plan in achievement of Business objectives
- Assess own performance against competencies and skills required delivery
- Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
What you will need:
- Over 5 years experience in a similar role
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Effective written and verbal communication skills
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
- Research and development of growth opportunities within existing portfolios to unlocking new revenue opportunities
- Increased growth and volumes through successfully obtaining business opportunities
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Identification of new lead opportunities within industries not previously pursued to be shared with the industry
- Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions
- Comply with governance in terms of legislative and audit requirements
- Manage Online Research as a project within various industry portfolio's with suitable reporting, access to information and monitoring of results and to proactively change of process if the required results are not being achieved
- Update systems with client information e.g. Siebel Pipeline, revenue reporting by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist
- Identify and define specific tools or processes including standard MIS extracts and industry trends to enable tangible results to be provide to Banking Specialists
- Manage own development to increase own competencies
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Job Description
- To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and company policies and procedures
- Complete relevant administration, reporting and updating of information accurately and on time
- Conduct research on emerging technologies.
- Recommend and implement technologies that improve cost effectiveness and systems flexibility.
- Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements under guidance
- Assist with gap analysis and business cases including cost and effort analysis
- Conduct hands-on work related to profiling, documenting and validating the clients
- Execute remediation actions as agreed with client Install or update required system components
- Implement the necessary components and frameworks required for automated deployments and task scheduling
- Build unit and systems tests to ensure successful delivery of components into production
- Manage the user acceptance testing UAT and associated signoff through change control
- Create change scripts and sets scripts up to be ready and implemented in production
- Participate in solutions design
- Utilise various components and tools which make up the data platform for enhanced service delivery
- Create requirements and design of the technical architecture, design and development, testing, and deployment of the proposed solution
- Under guidance and supervision work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of the data analytics platform
- Learn from the Subject Matter Expert on technical environment or tools for own area of expertise
- Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams
- Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools
- Assist and work on projects to roll out and support to team members
- Identify and utilize opportunities to assess and improve own performance
- Contribute to teamwork and inclusivity within own team
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
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Job Description
- To provide IT expertise and support in the design and configuring of new systems and enhancements to existing systems in accordance with agreed framework of programming standards.
- To produce logical and technical specifications from functional specifications and to write the code for small to medium applications.
- Hello Future Java Developer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide IT expertise and support in the design and configuring of new systems and enhancements to existing systems in accordance with agreed framework of programming standards. Are you able to produce logical and technical specifications from functional specifications and to write the code for small to medium applications?
You will be an ideal candidate if you have:
- BSc IT, Compute Science or BCom Informatics. National Diploma in IT
- Minimum 3 years of working experience
- Experience in Java Development. The candidate must have also had knowledge and experience in Spring Boot or Spring Framework, Test Driven Development., Continuous Development/Continuous Integration
- Candidate must also have knowledge on Microservices and Cloud Technology.
- Experience in the Agile Methodology.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
Responsibilities
- Increase operational efficiency and suggest solutions to enhance cost effectiveness by removal of duplicated processes.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Implements system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications. Support development environments.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Minimise system defects by ensuring minimisation of recurring problems from a functional and performance perspective.
- Ensure accurate verification of systems post change.
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Job Description
- To ideate and formulate tactical strategies in line with the division's overall strategy, delivering an annual project plan against which the operation must deliver to introduce and maintain systems and procedures for payroll efficiency such as timely payments, payroll taxes and employee benefits to provide leadership into organisational work to strengthen operational systems, processes and risk management consistent with a more decentralised way of working to deliver payroll services globally for FirstRand.
Hello Future Payroll Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- To manage segment wide risk profile by providing risk management strategies, tools, methodologies and measuring and reporting on segment risk exposures to mitigate against risk and influence direction of the business to ensure organisation performance against long-term strategy.
- You need to be understand the Human Capital policies and business rules and offer interpretation and advice to your payroll colleagues, HC manager and HC leadership.
Are you someone who can:
- Excited and Passionate about Payroll, leading well, and managing dynamic teams with diverse portfolios,
- Strong in tax knowledge of diverse districts,
- Can analyse data compile reporting and pivot quickly when needing to make decisions,
- Can project manage tight deadlines,
- Develop, encourage, and nurture collaborative relationships within FirstRand, including engagin with international clients,
- Have a technical understanding of Human Capital Systems and innovative approach to payroll,
- Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
- Apply a customer-centric approach, to ensure customer satisfaction.
- Manage compliance and enforce risk mitigation,
- Define, and maintain policies, procedures, standards and frameworks to efficiently support a broad range of practices,
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
- Participate in planned activities that are appropriate for own and employee development.
You will be an ideal candidate if you:
- 5 to 8 years of experience in Payroll that oversees, and distributes to a staff compliment of 30,000 and more,
- Financial Degree or equivalent financial background with data analytical and reporting ability,
- Conceptual and Big Picture Thinking
- Ethical Judgement and Decision-Making
- Leadership
- People Management
- Strategic Thinking
- Policy and Benefit Proficient,
You will have access to:
- Challenging Work.
- Opportunities to network and collaborate with stakeholders at all levels of the organisation.
- Engage with subject matter experts to enhance and develop your skill set.
- Opportunities to innovate and use data analytics.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team at FNB Retail COO (Project Manager) where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
- Manage and advise on projects from beginning to end in alignment with identified organizational methods and governance guidelines
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions
- Define project success criteria and disseminate them to involved parties throughout project life cycles
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process
You will be an ideal candidate if you have
- Completed relevant undergrad degree/diploma
- Post graduate degree
- 5 to 7 years project management experience
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Solution driven.
- Thrive in a collaborative environment.
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
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Job Description
- To research, develop, design or source Learning and Development interventions that support the continued growth and development of employees by conducting developmental needs analysis and ensuring delivery of products/services in the business
Hello Future Learning Architect
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Retail P Human Capital, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Research, develop, design or source Learning and Development interventions that support the continued growth and development of employees by conducting development needs analysis (where necessary or applicable)
- Conduct an in-depth analysis of the relevant business and associated audiences to inform the design of the proposed learning solution. content analysis and ensuring design and development of high-quality learning content for employee consumption across business
- Design effective, efficient and comprehensive learning solutions that can set the standard for design work across the group
- Build healthy and trusting relationships with your stakeholders, peers and colleagues to ensure the knowledge sharing and leveraging of existing resources and content to avoid any duplication and optimising on resources, costs / expenses within approved budget to achieve cost efficiencies
You will be an ideal candidate if you:
- Support and enable the end-to-end architectural learning solution to offer services that would otherwise be outsourced
- Adhere to the set minimum design standards and follow global best practice in crafting efficient and effective learning solutions and keeping up to date with latest trends, tools and technology to support and improve quality and efficiency in the role
- Align learning with relevant legislative, audit requirements
- Aligning with business goals: Ensuring that all training initiatives support the organisation, segment and or business unit’s strategic objectives
- Meet the necessary targets, timelines in line with agreement with the business
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment and development opportunities
- Opportunities to innovate
We can be a match if you have:
- A degree in education, instructional design, human resources, or a related field
- 3- 5 years of experience in L&D, instructional design, or a related area
- Strong skills using LMS, content creation tools, Adobe Creative Suite, data analytics software
- The ability to assess training needs and measure the effectiveness of programs.
- Strong written and verbal communication skills to create clear and engaging training materials.
- The ability to manage multiple projects simultaneously and meet deadlines.
- Experience developing new and engaging ways to deliver training content
- Worked on Software like Articulate 360, Vyond for developing interactive and engaging learning materials and any other tools that might become available
- Used data analytics tools like Tableau or Power BI to measure the effectiveness of training programs and identify areas for improvement (advantagous)
- Optimal and efficient use and experience in utilising Learner Management Systems (LMS)
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Job Description
- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
- Dear Future Sales Call Centre Agent,
- The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either because of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled
Are you someone who can:
- Achieve and exceed sales targets.
- Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
- Based on business requirements, Telesales Representatives may be required to move between campaigns.
- Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
- Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
- Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
- Capitalize on upsell and cross sell opportunities.
- Ensure quality standards are maintained by adhering to relevant sales scripts.
- Maintain a minimum of 90% QA score at all times.
- Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
- Ensure the correct/ most accurate lead outcome is selected on all leads.
- Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
- Ensure that all TCF and compliance obligations are met.
- Adhere to The Engine Room processes, including First Rand Policies & Procedures.
- Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
- Keep up to date with product changes and market trends.
You will be an ideal candidate if you:
- Have Matric
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
- NQF Level 4 Short Term Insurance
- Fluent in English
- Minimum 12 months telesales experience
- Having an insurance background would be beneficial
- Tele sales experience
- Service and Maintenance sales experience would be advantageous
- Credit protection plan and credit shortfall
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful sales track record.
- Thrive in a collaborative environment
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Job Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
Method of Application
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