Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Requirements
Qualification
- Valid Matric Certificate
- B-Degree in Information Systems, Computer Science, Statistics or equivalent qualification
Experience
- 5-7 years Business Intelligence, Data Science or Data analytics experience
- 3-5 years management experience
- Strong SQL and Data Warehouse/Data Lakes experience
- Proficient in Power BI and/or other Data Visualisation tools, like QlikView and Tableau, etc
- Experience in Leading Data Migration Projects would be advantages
- Experience in IBM Cognos platform would be advantages
Duties & Responsibilities
INTERNAL PROCESS
Solution delivery
- Design solutions in line with the business intelligence architecture of the environment and business processes that need to be measured and analysed.
- Set the business intelligence and analysis agenda by engaging regularly with stakeholders to determine business requirements.
- Elicit the business requirements and uncover business opportunities, resulting functionality, data and processes needed in order to recommend the appropriate solution.
- Manage the delivery of data requests and maintenance of scheduled reports
- Accelerate the automation of reports and solutions
- Act as Data Officer and effectively manage the delivery of Statutory and Regulatory reporting
Data Governance
- Provide frameworks to best identify, understand, and interpret data structures across various databases within the business to facilitate data analysis and continuous monitoring activities.
- Oversee the data sourcing, data models and data mining activities to support descriptive and trend analysis within the business environment.
- Implement and manage data quality practices, measures and tools to ensure credible and trusted data, information, analyses and insights that are fully compliant to applicable legislation and industry standards.
- Oversee the design and implementation of accurate, reliable and timeous metrics and reports to the business.
- Oversee the delivery of data models, reports and insights that proactively identify risks within business, provide insight into business metrics.
- Ensure and continuously improve the optimisation of data models, tools and solutions
- Actively pursue opportunities to assist business to identify risks and exposure and the prevention of losses through early detection and prevention processes.
- Proactively Identify financial and business risks to the company and escalate accordingly.
- Manage BI related projects to ensure the modernisation and optimisation.
CLIENT
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
FINANCE
- Compile and control budgets to minimise expenditure in alignment with tactical delivery plans.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
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Requirements
- Relevant tertiary qualification: BSc; BCom; LLB, etc
- Relevant professional qualification: Actuary, accountant, attorney, etc
- FAIS Compliant
- RE5 and RE1 is advantageous
- At least 5-10 years’ experience in the Life insurance industry
- At least 5 years’ experience in a leadership position
- Commercial and client facing experience is essential
- Strong Life insurance technical knowledge and understanding
- Strong actuarial and/or accounting skills would be preferred
- Deal making and structuring experience would be preferred
Duties & Responsibilities
The work will consist of the following main functions:
Clients:
- Consult with clients on their Life insurance business goals to ensure alignment of objectives between Guardrisk Life and its stakeholders. This engagement encompasses the full insurance value chain and includes the strategic objectives of the client.
- Take overall responsibility for resolving all Volume & Underwriting Managers client matters which includes financial, legal, actuarial, operational, reinsurance, risk and compliance, including market conduct concerns.
- Build trusted relationships with Guardrisk Life’s stakeholders, including cell owners, reinsurers, intermediaries, binder holders and the Regulator.
Business Development:
- Responsible for taking the Volume & Underwriting Managers value proposition to the market to ensure the continued growth the business unit.
- Identify strategically important new business opportunities and tailor solutions to meet the identified needs of the potential clients.
- Structure transactions which include cell captive, similar arrangement and profit share structures in order to generate growth for Guardrisk Life.
- Identify corporate transaction opportunities for Guardrisk Life and actively participate in taking such deals though the evaluation and execution process which includes, drafting of business cases, building and reviewing of financial models, negotiations with stakeholders and implementation post-acquisition.
- Develop an ongoing prospect list through liaison within the greater business, broker relationships and direct client interaction.
- Draft proposals in response to new business opportunities.
- Build relationships with industry stakeholders and cultivate distribution channels for new cell captive opportunities.
- Responsible for managing new business leads and guiding such opportunities through the Guardrisk Life new business process.
- Manage the new business process for Volume & Underwriting Managers opportunities which requires liaison with internal and external stakeholders.
Technical:
- Provide support to and assist Volume & Underwriting Managers portfolio managers to understand and resolve client queries.
- Advise internal and external stakeholders on various elements of the insurance value chain including cell captives, similar arrangements, intermediary, binder and outsource agreements, underwriting structures, reinsurance and financing arrangements.
- Participate in and contribute to product design discussions with clients and Guardrisk Life technical areas.
- Responsible for implementing and maintaining compliant and operationally accurate contractual relationships with external stakeholders.
Team management:
- Manage the portfolio managers in the Volume & Underwriting Managers team.
- Responsible for facilitating the insurance technical training of the Volume & Underwriting Managers team.
- Responsible for training the Volume & Underwriting Managers team on the internal and operational processes of Guardrisk Life.
- Responsible for the engagement between the Volume & Underwriting Managers team and the various technical areas in Guardrisk Life to ensure successful collaboration and efficient, timeous output delivery.
- Responsible for the financial management of the Volume & Underwriting Managers team including budgeting, financial performance and new business.
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Qualifications, Experience and Knowledge
- 1-3 years of experience in financial services.
- 1-3 years of experience in risk management or auditing (internal/external).
- Familiarity with the financial services and insurance industry, including relevant regulations and laws.
- Understanding of IFRS, the Companies Act, and risk management principles.
- Degree in Risk Management, CA(SA), CFA, or a related field.
Responsibilities and Work Outputs
- Build strong relationships with stakeholders at all levels, including senior executives, to foster a risk-aware culture.
- Support department heads in growing their areas by providing risk guidance and ensuring compliance.
- Keep internal stakeholders informed about the risk profile and escalate important issues.
- Lead by example in fostering a culture of strong relationships, feedback, and excellent client service.
- Adapt to changing client needs and improve business processes based on feedback.
- Drive efficiency improvements, such as automation.
- Work closely with risk owners to manage and optimize risk processes from identification to reporting.
- Collaborate with the business to identify and mitigate key risks.
- Produce Risk reports highlighting areas of concern, opportunities and anything requiring further investigation for tabling at management and governance forums.
- Partner with the business to create proactive risk management plans.
- Regularly assess and monitor risks through interviews and self-assessments.
- Continuously monitor the department's overall risk profile for a combined assurance view.
- Ensure the audit plan aligns with identified risks.
- Participate in internal group forums to ensure business is kept abreast of relevant risk events and initiatives, take note of key action points and follow-through to ensure execution.
- Identify and track internal and external risk trends.
- Access and prioritize relevant information from various sources to understand the broader risk environment.
- Strengthen relationships with key stakeholders to improve risk reporting and understanding.
- Coordinate combined assurance plans and monitor their execution.
- Contribute to the development and review of key risk management policies and frameworks.
- Manage the error process in the assigned department according to the defined framework.
- Ensure audit findings are closed out in the internal tracking system.
- Coordinate due diligence reviews of third-party relationships as needed.
- Focus on overseeing third-party service providers and their relationships.
- Provide ongoing monitoring and oversight of portfolio risks and activities.
Client Service
- Build and maintain relationships with clients and stakeholders.
- Meet service agreements to manage client expectations.
- Suggest ways to improve client service and fair treatment.
People
- Contribute to a culture that fosters strong relationships, open feedback, and excellent client service.
- Build and maintain effective working relationships with colleagues and stakeholders.
- Support and actively participate in change initiatives.
- Keep improving your professional, industry, and legal knowledge.
- Help drive innovation by developing, sharing, and applying new ideas.
- Take charge of your career growth.
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Requirements
- Grade 12 or NQF level 4
- 2-5 years' experience in an insurance administration environment
- Intermediate excel skills is preferred
- Employee Benefits administration experience will be an advantage
Duties & Responsibilities
- Ability to self-manage the full administration of risk & retirement schemes.
- Accurately complete member and risk contribution reconciliations.
- Investigate and resolve all non-reconciling items.
- Administer and process the relevant scheme data from fund entry to exit stage.
- Process and effect payment on all claim types.
- Provide first time resolution to clients on queries via e-mail and telephonic.
- Assess and co-ordinate the required applications and make contact with the clients directly should there be any queries.
- Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due,.
- Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
- Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
- Ensure all risks are mitigated and escalated when dealing with client requests.
- Keep abreast of MMH product and legislated changes in order to effectively and accurately assist with client queries.
- Responsible for the monthly reconciliation of scheme data to assist with client reporting
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Qualifications:
- Relevant qualification, such as a Bachelor of Law/BProc/BCom/LLB
- JSE Compliance Officer Certificate
- JSE Derivatives Compliance (an advantage)
- Relevant RE Exams (an advantage)
Experience:
- 3-5 years’ experience in an end-to-end compliance function within the Financial Services Industry including full licence management functions.
- In-depth knowledge of Investment Securities and JSE regulations.
Duties & Responsibilities
REVIEW AND MONITORING OF COMPLIANCE PLAN
- Participate in the review and/or development of an appropriate Compliance Monitoring Plan to ensure completeness and accuracy.
- Carry out the compliance plan and conduct regular monitoring of the aggrieved areas
- Conduct and ensure that monitoring is conducted in line with the approved annual monitoring plan
ENSURES COMPLIANCE REPORTING, POLICIES & PROCESSES
- Contribute to the review of all critical Compliance policies on an annual basis, in respect of the areas specifically assigned to this role. In addition, the Investment Compliance Policy Register must be appropriately maintained.
- Contribute to the initiation and/or participate in the appropriate implementation of critical statutory projects relevant to Investment Compliance
- Providing reports, regular and ad hoc to Divisional/Business unit Management, Group Compliance and other relevant forums
- Contribute to the review of all critical Compliance policies on an annual basis, in respect of the areas specifically assigned to this role. In addition, the Investment Compliance Policy Register must be appropriately maintained.
- Contribute to the initiation and/or participate in the appropriate implementation of critical statutory projects relevant to Investment Compliance
- Providing reports, regular and ad hoc to Divisional/Business unit Management, Group Compliance and other relevant forums
- Ensure compliance obligations are factored into contracts with external suppliers/service providers, where applicable
- Implement and provide input into governance processes, systems and legislation within area of specialisation.
- Assisting with the preparation and submission of the statutory reports to regulatory authorities (FAIS, NCR, JSE).
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
- Loading and maintenance of the pledge register.
- Providing professional advice / guidance to business – query management
- Providing compliance into the onboarding of IFAs.
- Assistance with the collection of documentation and information for external monitoring and regulatory inspections.
- Providing compliance input to due diligence reports.
- Assists with administration of governance committees.
COMPLIANCE ENABLEMENT, RESEARCH AND TRAINING
- Keeping abreast of compliance obligations and new developments in the compliance landscape.
- Identify and then notify relevant stakeholders of compliance training opportunities.
- Provide ongoing training support to stakeholders to ensure that all staff members are trained in respect of regulatory obligations.
- Maintain good working relationships with regulators and Group Compliance to ensure consistency of information presented and to avoid any future contradictions within Momentum Group.
- Make recommendations to improve client service and fair treatment of clients within your area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Assisting business with the identification of compliance gaps.
- Supporting and enabling business strategies/models through compliance solutions.
- Unpacking of new or amendments to existing regulatory obligations and assist and guide business with the implementation of controls for the effective resolution and/or prevention of compliance breaches.
- Providing regular and speedy stakeholder feedback.
- Effective and consistent service delivery and stakeholder support.
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Requirements
- Matric or Grade 12 equivalent
- 2 Years’ Experience in Employee Benefits
- Section 37C experience
- MS Office Suite
Duties & Responsibilities
INTERNAL PROCESS
- Take ownership of all client service requests and ensure that it is resolved timeously and effectively.
- Capture data accurately on relevant systems according to Service Level Agreements.
- Provide relevant information and documentation as requested, in line with relevant guidelines.
- File and maintain all relevant documentation, enabling ease of access by team members.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to all relevant legislative /compliance requirements.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Provide authoritative expertise to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
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Qualifications
Experience
- Minimum of 2 to 3 years’ experience in dealing with client queries.
- Strong Communication skills Verbal and written.
- Ability to distil critical information out of a communication.
- Strong Customer Service and problem solving orientation.
- Proficient in English and another official South African language (e.g. Zulu, Xhosa etc.).
- Solid stakeholder engagement skills (internal & external) MS Office Suite Word, Excel).
Duties & Responsibilities
Internal Process
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreementand quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
Client
- Investigate client queries within the agreed service level and ensure that the client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that clientexpectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional clientservice.
People
- Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area ofspecialisation.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement ofcolleagues and staff.
Finance
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and provide input into governance processes, systems and legislation within area of specialisation.
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
Method of Application
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