Active Jobs at Sun International

Job Description

• GrandWest Casino and Entertainment World is an internationally recognised leader in the gaming and entertainment industry.  It is our intention to continuously shift the boundaries of service excellence and to do so; we are looking for highly motivated Learners for a National Certificate in Gaming Operations who will live the GrandWest values.

Main Purpose of the Job:

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Job Requirements

Education, experience, and competencies required:

• Grade 12 or equivalent national qualification in gaming operations
• Must be between 18 - 35 years old
• Currently unemployed
• No criminal record
• Previous experience in a customer facing role
• Willing and able to work shifts, weekends, and public holidays
• Willing and able to work in a smoking environment

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming license

The Learnership offers:

• A 12- month employment contract
• The Learnership will result in a National Certificate in Gaming Level 3
• Continuous coaching, mentoring, on the job training and assessment
• Work exposure in a gaming environment.

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Job Purpose

• The Hotel Supervisor is responsible for the monitoring, supervision and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Duties and Responsibilities include

Hotel Duty Management

• Implement the Customer Value Proposition and enhance the customer experience at important touchpoints in the customer’s journey from arrival until departure throughout the hotel
• Conduct shift briefings and handovers and communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the experience
• Compile plans and manage the execution of any new projects and offerings for the hotel
• Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas.
• Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
• Oversees staff appearance and front of house appearance/ functioning of equipment and systems
• Maintain operational standards across the property (e.g. housekeeping, maintenance, etc)
• Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution
• Ensure the collateral in public areas is professionally presented
• Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
• Complete shift reports

Compliance Management

• Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
• Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
• Monitor audit results for all operations including service providers and business partners and address any non-compliance
• Monitor the storage of stock and operating equipment and processes
• Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective

Customer Experience Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh

 People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the hotel
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance

Stakeholder Relationship Management

• Provides relevant guidance and support to operational teams and stakeholders
• Maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
• Informs department / staff of information required to perform the duties and relevant operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.

 Know How

• Requires specialised knowledge of techniques, equipment  and processes relating to hospitality operational practices, products and customers
• Short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain;
• Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently;
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements
• Interact with customers and operational teams - influencing, motivating  and encouraging specific behaviour

 Problem- Solving

• Apply business acumen and sound common sense to the overall management of operations and teams within defined standards;
• Monitor changes in the outlet and is quick to act upon potential opportunities, risks and challenges;
• Consider all the facts, options and possible outcomes prior to making decisions;
• Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment
• Deal with diverse problems in own area, using judgment and discretion to resolve them

Accountability

• Provide information and make recommendations regarding products and services that will meet customer needs;
• Suggest initiatives to increase penetration of customer base;
• Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations;
• Solutions should be profitable and ensure the correct customer behaviour in terms of product usage;
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability 

Job Requirements

Minimum Requirements

Education

• 3-Year Hotel School Diploma or equivalent

Experience 

• Minimum of 5 years’ experience with 3 years in a supervisory position in the hospitality industry
• Previous experience as a duty management is an advantage

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Main Purpose of the Job

• To oversee the planning, coordination, and delivery of an extensive portfolio of complex entertainment and events, including Grand Arena performances, suppliers, artists, entertainers, and related activities.
• The role is dedicated to delivering a world-class entertainment experience that enhances the brand’s reputation, strengthens its public image, and positions GrandWest as the entertainment establishment of choice.

Duties and responsibilities include:

Events / Entertainment Planning

• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions inline with specifications and client requirements aligned to the technical rider and event plan
• Use any opportunities to upsell on the event
• Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage, etc
• Track client billing instructions against the deal sheet for each event
• Compile event info sheets and distribute to relevant stakeholders and departments
• Ensure all marketing elements are inline with the brand CI guidelines
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the relevant departments.

Events / Entertainment Delivery

• Compile the running order schedule to accurately reflect client requirements
• Ensure all event contract details are accurately captured and inputted onto the approved contract template in M-Files, maintaining compliance and consistency.
• Check that the venue set up meets technical and client requirements
• Co-ordinate backstage/venue/entertainer/crew deliverables as per production schedule
• Perform regular venue checks and escalate faults to Maintenance or IT for prompt action
• Communicate regularly with relevant stakeholders, inform client or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least one hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all relevant stakeholders
• Complete post event administration including event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with the standard operating procedure.

Stakeholder Engagement

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event.
• Collaborate with suppliers and contractors to secure event requirements, driving cost-effective solutions within the approved budget Liaise with suppliers in design and delivery of the entertainment / event requirements
• Liaise with multiple departments in the co-ordination and execution of entertainment events including F&B, security, gaming, marketing,etc.
• Liaise with marketing management to evaluate the post-mortem of the event.

Job Requirements

Minimum requirements (Qualifications & Experience)

• Grade 12
• Diploma in Marketing
• 3 – 5 years’ experience in the entertainment industry
• Exposure in the gaming industry is preferred

Work conditions and special requirements

• Ability to travel locally
• Ability to work shifts that meet operational requirements
• Valid Driver’s License

Core Behavioural Competencies

• Dealing with customers
• Conflict handling
• Planning and implementing
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility/compliance/alternatives etc.)
• Liaising and co-operating with other teams
• Public Relations / Developing relationships

Technical / proficiency competencies

• Events Planning and co-ordination
• Strong English Verbal and written communication skills
• Business acumen
• Digital acumen
• Networking skills
• Financial awareness
• Emotional resilience and ability to handle pressure
• Proficient computer skills (MS Office / Mfiles/ IFS)
• Professionalism

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Job Description

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Job Requirements

Education:

• Grade 12 or equivalent national qualification in gaming operations

Experience:

• Previous experience in a customer facing role
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School

Certifications/ Accreditation/ Registration/ Licenses:

• Meet the requirements for a gaming licence

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands

Skills & Competencies:

Core behavioral competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Building the Sunway Culture

Technical/Proficiency competencies:

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills

Key Performance Areas:

Prepared Work Area:

• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Game Play:

• Deal the relevant tables games (blackjack, Poker; Punto Banco,Baccarat; American Roulette; or any other game as per business unit requirements)
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and Closing of tables
• Game hand over – Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

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Job Purpose:

• Manages the day to day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximizing revenue through controlling operational efficiencies and productivities, operating equipment, and stock, in line with Company standards.

Job Requirements

Education:

• 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience:

• 5-6 years experience and track record in a similarly graded hotel / restaurant kitchen environment of which at
• least 2 years experience must have been as a chef de partie

Work conditions and special requirements:

• Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Skills & Knowledge:

Core behavioral competencies

• Decision-making – use of initiative
• Learning – training; coaching; staying abreast of industry developments
• Implementing and co-ordinating – organising people; non-people resources
• Numeracy and calculation skills
• Analysing and diagnosing – numerical information; trends in data
• Problem-solving
• Making fine judgements through the senses viz colour, taste, texture

Technical/proficiency competencies

• Food Costing
• Culinary Product Knowledge
• Kitchen Operational Management
• Labour legislation
• Environmental and sustainability standards
• Proficient Computer skills
• Coaching
• Menu engineering
• Cooking methodology

Key Performance Areas:

Delivered Culinary Business Plan for the Outlet:

• In collaboration with the Executive Sous Chef, develop outlet objectives and deliverables in line with the Culinary strategy
• Facilitate the communication and implementation of Culinary deliverables for the outlet
• Provide clear delegation of authority and accountability for deliverables 
• Manage and allocate people and operational resources  
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift management:

• Put in place staff scheduling and duty allocations to ensure coverage
• Handle shift briefings / handovers / shift reports 
• Manage the preparation of mise-en-place 
• Complete opening and closing checklists
• Interact and be present on the floor during service to ensure food quality and presentation in line with standards 
• Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet 
• Report and resolve any issues experienced
• Monitor the cleanliness and hygiene of the kitchen before, during and after service

Outlet Product Enhancement:

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Monitor products and pricing within the outlet
• Make recommendations of improvements to the product / menu offering 
• Compile and co-ordinate the culinary promotional calendar for the outlet
• Monitor standards in the outlet and identify any areas of concern

Culinary Standards & Governance:

• Conduct maintenance and hygiene inspections in all areas of the kitchen
• Monitor health, safety, hygiene and environmental elements in the outlet
• Manage the control and storage of stock, operating expenses (gas) and operating supplies (packaging, chemicals), equipment as per SOP for the outlet
• Investigate variances / discrepancies and take necessary action to correct
• Monitor Culinary standards and processes 
• Control waste for the outlet 
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these 

Outlet Budget Management:

• Collaborate with the Executive Sous Chef to complete the planning for the Budget and forecasts for the outlet 
• Motivate and manage Capex requirements for the outlet
• Authorise spend in line with budget
• Monitor food costs (purchases related to revenue)
• Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
• Produce a 10-day / 20-day and monthly food cost report
• Monitor departmental leave liability
• Check and report on all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Contribute to month-end financial commentary for the outlet

People Management:

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures 
• Identification of employee training needs 
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance 
• Recruit and resource for talent for positions within the department          
• Onboarding of new staff members

Customer Relationship Management:

• Ensures that guests are treated with courtesy and respect at all times 
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice 
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

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Job Description

• To improve the commercial and operational performance of the Group's Tables business through rigorous data analysis, trading insight, and floor optimisation.
• This role is responsible for identifying revenue opportunities, improving table productivity, and ensuring that operational decisions on game mix, floor layout, and labour deployment are aligned with customer demand, efficiency, and profitability.
• It provides critical execution support to the Group Gaming team, ensuring that performance improvement initiatives are data-driven and deliver measurable outcomes

Core behavioural and Technical / proficiency competencies:

• Data Analysis & Reporting: Skilled in analysing complex datasets (Excel, Power BI, SQL) and creating clear reports/dashboards.
• Gaming Operations: Strong knowledge of Table Games KPIs, productivity, and floor optimisation.
• Commercial Insight: Links operational analysis to revenue and profitability outcomes.
• Technical Skills: Advanced MS Office (Excel, PowerPoint) for analysis and presentations.
• Regulatory Awareness: Knowledge of gaming regulations for table operations.
• Critical Thinking & Problem-Solving: Identifies patterns, risks, opportunities; takes ownership of challenges.
• Collaboration & Influence: Effective cross-functional teamwork to drive execution.
• Accuracy & Detail: Ensures precise and consistent reporting.
• Resilience & Adaptability: Handles changing priorities and dynamic environments efficiently.

Job Requirements

• Bachelor’s degree or equivalent in Data Analytics or a related field.
• Certification or demonstrated experience in data analysis tools (e.g., advanced Excel, SQL, Power BI) is highly advantageous.
• Minimum 5 years of experience in gaming operations, data analysis, or a commercial role within the hospitality/gaming industry.
• Experience in preparing reports and presenting findings to management.
• Proven experience in analysing operational KPIs and translating data into actionable commercial insights.
• Demonstrated understanding of table games operations, including game rules, productivity metrics, and floor layout principles.

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Job Description

• The Assistant Tables Manager will be responsible for the day-to-day management of the tables operations and team for the business unit in line with gaming regulations; legislative requirements and Sun standards.
• The role will be responsible for the implementation of the Tables plans for the unit with the aim of growing the profitability of existing product offerings, creating great customer experiences for Tables patrons, and focusing on high levels of operational compliance.
• This will be achieved through collaboration with Central Office and Business Unit leadership teams; leveraging partnerships with relevant stakeholders, managing relationships with key guests to ensure the acquisition and retention of business, optimising the use of technology and focusing on high levels of operational compliance in line with gaming regulations.
• The role will also work with the team to build and enable solid and engaged Tables talent to support the sustainability of operations and enable the gaming vision.

Job Requirements

Minimum qualification

• 3 Year Degree / Diploma in Business Management 

Minimum job-related experience

• 8- 10 years’ experience within the gaming industry; including 3 years in a gaming floor management position.
• Proven knowledge of the gaming industry, products and trends
• Experience leading and managing teams
• Demonstrated innovation and decision-making skills to support management in achieving business goals and footfall targets

Skills and knowledge

• Conceptualising
• Analysing and Evaluating
• Integrating skills – connecting, consulting, influencing skills
• Managing risks, relationships, results
• Managing Customer & Stakeholder relationships
• Innovating
• Decision-making
• Leading people
• Emotional Maturity
• Delegating and empowering

Key outputs

Operational Excellence

• Manage the day to day planning and delivery of tables operations including the communication, implementation, and tracking of operational milestones and projects.
• Update and communicate Tables CSA’s and SOPs at a unit level aligned to gaming regulations and requirements, ensuring all staff are trained and found competent against regulatory requirements
• Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any financial risk to the business.
• Be available on the floor and conduct walkabouts of all Tables areas, both front of house and back of house areas to monitor compliance and identify risk areas and address these

Tables CVP

• Develops a customer experience across key touchpoints for Tables and customers in line with the unit strategy and guest feedback
• Be available on the floor to interact with guests as required, dealing with escalations / complaints
• Builds and maintains relationships with regular Tables customers
• Monitors customer standards and addresses gaps
• Manage VIP customer experiences, including hosting, personalised offerings, and loyalty initiatives to position Sun as the Casino brand of choice.
• Communicates any special guest requirements to other relevant operating departments

Tables Product & Service Innovation

• Oversee floor layout, technology enhancements, and product mix to maximise Tables play and revenue generation
• Evaluate customer trends and preferences to recommend and implement innovative Tables products and service offerings

 Marketing & Campaign Coordination

• Collaborate with marketing to plan and communicate campaigns, promotions, and acquisition/retention strategies aligned with customer segmentation.
• Communicates campaign objectives and plans to gaming floor managers for co-ordination and implementation

Compliance & Risk Management

• Monitor and enforce compliance with legislative, regulatory, and responsible gambling standards; conduct audits and walkabouts to mitigate risks.

Reporting

• Compile and present operational reports (e.g., financial, risk, FIC) and analyse data to inform decisions.

Stakeholder Collaboration

• Work with internal teams (e.g., Surveillance, Security, Technical, Maintenance) to resolve issues and optimise operations.

Team Management

• Lead, coach, and performance manage the team; identify training needs, succession plans, and ensure staffing meets operational requirements.
• Manage employee relations, including formalised union engagements, communication, and initiatives to enhance employee engagement