Active Jobs at Teraco

Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable
• Knowledge of Building Management Systems is beneficial.
• Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.
• Schneider Power Monitoring Expert (PME) System Knowledge beneficial.

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PURPOSE OF THE ROLE

• The Tender and Bid Coordinator will have an eye for detail, ensuring accurate administration and analysis of client’s requirements. You will be responsible for introducing and coordinating the bid response process, developing and maintaining a knowledge base of ‘standard’ answers and templates, as well as identifying ways to improve the quality, consistency and efficiency of the bid response process. To do this effectively you will need to liaise with other teams and senior stake holders to ensure submissions are made on time and to the required quality.
• The Tender and Bid Coordinator will compile and prepare and submit a winning bid, whilst taking ownership of the end-to-end bid process. The Tender and Bid Coordinator is significantly involved pre-RFP, driving the Client Awareness Phase and ensuring all resources are aligned to the client’s requirements long before the Bid Phase gets underway. After bid submission, the Tender and Bid Coordinator remains involved through the presentation and negotiation stages, ensuring all lessons learned are fed back and implemented.
• Responsibilities include the introduction and implementation of all necessary bid procedures, governance, and processes. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It requires strong people management and commercial skills.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Analyse and complete RFQ’s, RFP’s, tenders, and technical survey’s.
• Assist Bid Manager with technical responses as and when required on behalf of the Sales department or clients themselves
• Engaging with various external stakeholders, other departments, and levels of management
• Liaises with the departments on an ongoing basis with respect to Tender requirements and Tender status
• Maintaining bid database and bid information for easy use by internal staff
• Formatting and compiling of bid submission documents
• Administer and maintain the pipeline on Ozone CRM system
• Assist Bid Manager in obtaining relevant information for client responses and projects
• Maintain technical database of facilities/responses
• Account Management functions as and when required
• Form part of the bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal and project management / delivery.
• Prepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer.
• Contributing to the written proposal - both in terms of content and presentation (such as providing guidance around the executive summary).
• Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines.
• Ensure on-time submission of compliant and commercially sound bids.
• Co-ordinate and plan all client presentations required as part of the bid submission.
• Drive continuous improvement, through post-bid reviews, both internally and with customers.

Requirements
SKILLS REQUIREMENT

• Proven ability in delivering winning technical bid and tender opportunities. Ideally has a background in solution selling and experience of bid management. Must be an excellent communicator and comfortable working at Exco level (internal and external customer).
• Analysing the tender document to understand the needs of the client
• Planning bid preparation to ensure that deadlines are met
• Editing or rewriting previous tenders to reuse relevant material
• Liaise with other teams and senior stake holders to ensure submissions are made on time and to the required quality
• Excellent communication skills, especially written English grammar, spelling & vocabulary, combined with the ability to understand technical concepts and tender questions then provide clear concise responses whilst working to tight deadlines and challenging targets
• Collating materials provided by various departments and ensuring a uniform tone across the overall document 
• Develop knowledge of business, its products and services by reading and review previous bid and design documents and spending time with pre-sales, technical and commercial functions
• Ensuring that the bid is accurate and delivered on time
• Review and improve other customer materials and develop a consistent set of standards for other commercial functions to follow Develop a set of standard templates for less complex bids
• Strong time management and organisational skills
• Proven technical knowledge to respond to tender/RFP queries
• High proficiency with MS Office (Word, Excel and PowerPoint)
• Strong teamwork and interpersonal abilities
• Deadline-driven and committed to excellence. Proven ability to work to tight deadlines
• Methodical with excellent attention to detail
• Good communication and writing skills
• Adaptable and flexible

QUALIFICATIONS AND EXPERIENCE

• Completed Grade 12
• Min 5 years data centre or ITC industry experience or IT technical exposure
• Previous experience of tenders

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Description
PURPOSE OF THE ROLE

• The successful candidate will be part of the design, implement, manage, and troubleshoot complex network environments with a focus on security and access control. The role involves ensuring the stability, security, and optimization of our network systems across multiple locations across the country.

Requirements

OBJECTIVES
MAIN FUNCTIONS OF THE JOB

• Firewall Management: Install, configure, and maintain Checkpoint firewalls, ensuring robust network security and compliance with organizational policies. Responsible for management of firewall change controls.
• Network Access Control Systems: Implement and manage Aruba ClearPass for network access control, including configuring role-based access, onboarding, and policy enforcement.
• Network Infrastructure: Deploy, configure, and troubleshoot switches, and other network devices to ensure high availability and performance.
• Troubleshooting & Support: Provide advanced troubleshooting for network issues, including switching, firewall policies, and network access control configurations.
• Collaboration: Work closely with IT, Security, and Compliance teams to support overall network security posture.
• Documentation: Maintain accurate network diagrams, firewall rules, and configuration documentation.

SKILLS REQUIREMENT 

• Proven experience with Checkpoint firewalls (configuration, rule management, troubleshooting).
• Strong knowledge of Aruba ClearPass (NAC solutions, role-based access, policy creation).
• Hands-on experience with network switching.
• Understanding of network security principles and best practices
• Experience with network troubleshooting.
• Familiarity with security standards (e.g., ISO).

QUALIFICATIONS AND EXPERIENCE 

• Certifications such as Checkpoint CCSA, CCSE is advantageous.
• ClearPass Certified Professional (ACCP), or equivalent.
• Aruba Switching Certified Professional (ACSP)

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Description
OBJECTIVES
MAIN FUNCTIONS OF THE JOB

Service Delivery Manager

• Manage a portfolio of clients
• Build strong and positive relationships with clients at various levels
• All Service Level Agreements to be maintained and reported on according to set business parameters
• Build and document CRM knowledge about the client’s offerings at Teraco
• Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
• Have a full understanding and operating of Teraco CRM to enable reporting on services per client
• Escalation point on allocated clients
• Project manage all client installations
• After hours co-ordination and activation of client services and products when required

Requirements
SKILLS REQUIREMENT

• Client focused and excellent interpersonal relationships
• Active listening – ability to understand client’s requirements
• Ability to work independently & a positive team player
• A comprehensive understanding of network  and data centre industry
• Excellent written and verbal communication skills
• Ability to communicate at all levels of the business
• To be able to communicate professionally in English (reading/understanding, spoken, written)
• Excellent problem solving and organisational skills.
• Meticulous and analytical with a high attention to detail
• Excellent documentation skills and report writing 

QUALIFICATIONS AND EXPERIENCE

• Matric Qualification
• Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
• Microsoft Office skills
• Knowledge and experience in understanding Service Level Agreements
• Experience in utilities/power deployment and cabling infrastructures will be an advantage
• ITIL Foundation certification preferred

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Description
PURPOSE OF THE ROLE

• Proactively identify roadblocks to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources. Monitor and attend to all tickets related to the Service Delivery Co-Ordinator Role. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required.

MAIN FUNCTIONS OF THE JOB

General

• Adhere to company policies, procedures, and processes.
• High quality verbal and written communication with clients.
• Process and update tickets within agreed operation service level agreement and client SLA timelines.

Client Satisfaction

• Facilitate high quality servicing by all on-site staff, and if required assist with resolution or servicing. However, it must be noted, that the After-Hours Service Delivery Coordinator Team Lead must ensure that existing staff fulfil the servicing requirements, and the After-Hours Service Delivery Coordinator Team Lead only performs the function when the existing staff fail to and client satisfaction is impacted, or there is a skill or resource shortage; If required to fulfil the functions, the After-Hours Service Delivery Coordinator is required to have the knowledge and capability to perform all functions except guarding, remote hands, and facilities technical management. However, the After-Hours Service Delivery Coordinator Team Lead must have a can-do attitude to resolve any situation where customer satisfaction impacted.
• Optimise client satisfaction.
• Communicate suggestions & comments and feedback to management.
• Plan and implement preparation activities that may be required for major client deployments, and/or execute on a plan provided by Service Delivery Manager / Management to ensure high client satisfaction.
• Support all sites, to resolve or escalate client service impacting issues.

Administrative responsibilities

• Accurate recording and data capture of queries, resolution, and follow-up.
• Accept and log tickets in the agreed queues in the expected turnaround times.
• To process and update tickets in expected turnaround times.
• Potential ticket escalation to other divisions of the business or technical.
• Monitor ticket queues and ticket closure for all tickets (irrespective of site) and escalate to Management if queues are not being managed appropriately, or any tickets are not being accepted for processing within 15 minutes

Time dependent i.e., no immediate client servicing issues requiring attention, them:

• Process all tickets relevant to the After-Hours Service Delivery Coordinator role.
• Review My Team tasks and tickets and assist with clearing any backlog.
• May be required to perform task not strictly defined in the job description, for which you have competence, during downtimes, when excess time is available.

Escalation and Reporting

• Assist on-site staff with escalation for support as required e.g., Ozone, network downtime.
• Identify roadblocks that impact client satisfaction and present recommendations to management to
• address underlying root causes.
• Prepare and submit any reports that may be required from time to time.
• Report any incidents to management within SLA, where impacting clients requiring notification i.e., act as management eyes and ears for escalation after hours.

Self-Development

• This role is required to operate independent of the Business Hours Service Delivery Coordinator team, and therefore it is critical that the individual is a self-starter who is willing to learn operations from other on-site staff, without management oversight in most cases.

Office Hours and Location

• The role is an active role in which the individual is required to actively monitor all components of the site impacting clients, and therefore the person is required to be mobile and active.
• This role is required to work Thursday to Sunday, 18:00 to 06:00. However every 4 months, may be required to work day shift for a 2–4-week period to undergo on-the-job training or office-site training.
• This role is required to work on-site at JB1/Isando or JB2 Bredell, however, may be required to change location to another Teraco site, if the client requirements for afterhours support change.

Team Lead Responsibilities

• Conduct weekly team sessions and coach on improvement initiatives
• Ensure that all work conducted by the Team Lead and Team members are performed following Policy, Procedure, Process and Work Instructions for continuous improvement of Teams performance
• Ensure all tickets related to the Service Delivery Coordinator role are processed timeously and correctly by Team members
• Dashboards reviewed prior to departure for the day, with action to eliminate any tickets outside SLA
• Create and maintain Issue Register to track Team Performance and assist in identifying gaps
• Support HR and Service Desk Manager in staff recruitment and Development as well as Performance Management issues (Job Observation)

Requirements
SKILLS REQUIREMENT

• Exceptional communication skills.
• Excellent administrative skills are critical
• Active listening – ability to understand requirements.
• Ability to communicate in English, and any other RSA language beneficial.
• Proactive problem solver.
• Ability to work independently & a positive team player.
• Self-motivated.
• Ability to lead or positively influence others.
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Team player.

QUALIFICATIONS AND EXPERIENCE

• Matric
• 2 years relevant working experience
• IT IL preferred
• Microsoft Office skills
• Understanding of Wireless solutions preferred
• Strong understanding of networks and cabling (fibre optic and copper)

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Description
Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Perform after-hours support for both the Data Centre technicians and Data Centre coordinators
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements
SKILLS REQUIREMENT

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

 QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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Description

• The Facilities Caretaker and Permit to Work officer is required to attend to and resolve all matters including but not limited to the day-to-day maintenance, aesthetical upkeep of the interior as well as exterior of the entire facility, general maintenance, handyman duties as well as end to end waste management at the facility.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Responsible for implementing, management and compliance tracking of the Teraco Permit to Work system for all on site activities.
• Schedule, manage and close out day to day general building maintenance activities to ensure that the facility remains in class leading condition.
• Schedule, manage and close out of general building maintenance including but not limited to general repairs, water proofing, spill clean-up, routine cleaning and inspection of water distribution storage and polishing systems.
• Schedule, manage and close out of regular inspections and repairs of building façade, perimeter security systems including electric and general fencing, gates, booms, and landscaping.
• Manage all waste generated on site, sorting, separation, recycling, removal and disposal in accordance with local municipal by-laws, national regulation and international best practice standards. Continuously measuring compliance against ISO standards. 
• Approve and manage contractor work procedures to ensure compliance with Teraco HS&E guidelines and as outlined by the OSH act, always ensuring safety first working methods.
• Manage and supervise a small team of general labourers to ensure the facility is maintained to industry standards and best practice.
• Provide ongoing guidance and HSE training to your team to ensure their competency within their respective roles.
• Manage working methods to ensure compliance and maintaining of all client SLA’s and internal OLA’s .

Requirements
SKILLS REQUIREMENT

• Previous Permit to work and Risk Assessment experience.
• Previous exposure to risk and compliance audit would be advantageous.
• Electrical, plumbing and general building maintenance experience would be advantageous.
• Water recovery and filtration, fire sprinkler system experience or knowledge would be advantageous but not an absolute requirement.  
• Proactive problem solver, able to perform rapid and accurate assessments.
• Able to work extended and after-hours, unsupervised, when so required.
• Remains calm and able to make clear and concise decisions under pressure.
• Excellent technical understanding of trade with a nature of continued learning and self-development.
• Effective communication skills, active listener with ability to understand and transfer skills and requirements to team.
• Always conduct self professionally, exhibits high levels of tolerance and patience even under pressure.
• Quick to respond to potential critical situations.
• Computer literate and well versed with MS office suite.
• Trouble shoot systems and components to identified root cause of failures.
• Competent with incident management and reporting.

QUALIFICATIONS AND EXPERIENCE 

• Minimum 5 years’ working experience as handy man with sound knowledge of Health, Safety and Environmental standards and procedures.
• 3-5 years’ experience in management of a maintenance team.
• Experienced working in a Data Centre, Construction or Enterprise environment would be advantageous.
• Strong Operations or Construction background with good understanding of Permit to Work system requirements and processes.
• Sound knowledge of site equipment, operating systems and activities related to the data centre or construction environment.
• Sound knowledge of City of Johannesburg and national laws and by-laws.
• Sound knowledge of Local and International safe working best practices.
• Effective communication, presentation, and training skills.
• Good knowledge of Data Centre and Critical Infrastructure environments would be advantageous.
• Strong interpersonal skills and comfortable interacting, personnel and management at all levels.