Administrative Officer: Responsible Gambling, Research and Communication at Western Cape Gambling and Racing Board

ADMINISTRATIVE OFFICER: RESPONSIBLE GAMBLING, RESEARCH AND COMMUNICATION

• The purpose of this position is to provide administrative, coordination and operational support to the Responsible Gambling, Research and Communication Unit.
• The successful candidate will be a team player who is able to work effectively with people at all levels while also working independently. The position requires strong administrative and organisational skills; attention to detail; sound judgement and problem-solving ability; strong report-writing skills; good written and verbal communication skills; professionalism; empathy; and the ability to handle sensitive and confidential information. Computer literacy and proficiency in Microsoft Office are essential.
• The minimum requirements are: A National Diploma in Office Administration, Business Administration, Social Sciences, or a related field relevant to the functions of the position, with three (3) years’ relevant experience within a regulatory environment. A valid Code B driver's licence.
• Candidates must have a sound knowledge of the following: Computer applications (e.g. Microsoft Word, PowerPoint, Excel, Outlook, etc.), and report writing.
• The following will be advantageous: Certification in Basic Counselling/Responsible Gambling/ Addictions Treatment. Experience working in a research environment. Experience in the gambling industry. Experience in responsible gambling programmes and gambling self-exclusion processes. Knowledge of addiction-related support, intervention and referral processes. Knowledge of the legislative and regulatory frameworks applicable to responsible gambling.

Requirements

The duties attached to this position include, but are not limited to:

• Coordinate and provide administrative support for the effective implementation of the Board’s self-exclusion process, ensuring the provision of timely, accurate and confidential services to individuals seeking self-exclusion, as well as effective engagement with relevant stakeholders.
• Provide effective administrative and coordination support to the Responsible Gambling, Research and Communication Unit, including coordinating information, correspondence, meetings, events, travel, procurement, records and other operational activities.
• Provide administrative and operational support for responsible gambling research activities, including the coordination and management of research-related information and data, as well as documentation, storage and dissemination of research outputs in accordance with applicable requirements.
• Assist in planning and implementing public awareness campaigns and initiatives aimed at promoting responsible gambling practices, increasing awareness of available support services, and engaging relevant stakeholders to enhance responsible gambling awareness and knowledge sharing.
• Assist in monitoring and evaluating responsible gambling programmes, research activities and related interventions, including tracking key performance indicators and outcomes and providing information to support reporting and continuous improvement.
• Coordinate and support the planning and scheduling of responsible gambling research activities, communication events, meetings and related initiatives, ensuring effective diary management, stakeholder engagement, timely communication and follow-up, and the efficient coordination of event arrangements.