Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Desirable:
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
Apply by: 26 March 2026
go to method of application »
Introduction
- Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration with SAPC as the Responsible Pharmacist
- Desirable: Retail Pharmacy experience
- Desirable: Unisolv experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labor legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and networking
- Following instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Apply by: 26 March 2026
go to method of application »
Introduction
- The Clicks ER Department is looking for an ER Administrator with Grade 12, a degree/ diploma in an HR-related field, and a minimum of 2 to 3 years of experience working in a similar role.
- An understanding or insight into CCMA procedures and labour-related legislation, including the BCEA, LRA, OHS, EE, SDL and POPI Act, would be advantageous. This role requires someone who has the following advanced skills in: HR (ER) data analytics and reporting.
Job description
Job Objectives:
- Manage CCMA correspondence, filing, and accurate logging of matters.
- Schedule conciliations and arbitrations and ensure all documentation (bundles and evidence) is timeously prepared for CCMA matters.
- Provide general administrative support to the ER department. Coordinate with internal and external stakeholders.
- Maintain the internal database system.
- Liaise with CCMA, unions, attorneys, and internal managers to ensure compliance with all procedures.
- Work to improve communication, cooperation, and planning in ER department.
- Consolidate basic ER training costs or data as required by the functional area.
- Assist in preparing ER reports, statistics, and data analysis.
- Perform any adhoc duties within the ER department.
Minimum requirements
Knowledge:
Essential:
- Essential: 2 years Microsoft office suite (Word, excel, PowerPoint, Outlook)
- Essential: 2 years HR Analytics & Reporting
Desirable:
- Desirable: 2 years knowledge of HR/ER Practices (including policies and procedures)
- Desirable: Experience working in a legal environment
Skills:
Essential:
- Strong proficiency in Microsoft Excel (data analysis, reporting, pivot tables)
- Excellent verbal and written communication skills.
- Ability to manage confidential information with discretion.
- Strong organizational and time management skills.
Competencies:
- Adhering to Principles and Values
- Analysing
- Writing and reporting
- Applying Expertise and Technology
- Following Instructions and Procedures
- Planning and Organising
- Coping with Pressures and Setback
Experience
Essential:
- Essential: Minimum of 2 to 3 years’ experience in an ER or HR administrative role.
- Essential: 2 years ER /HR reporting
- Essential: 2 years ER/ HR query handling experience
Education:
Essential:
- Essential: Grade 12
- Essential: Diploma/Degree in Human Resources or a related field labour law/Relations.
- Essential: Computer Literacy (Excel, Word, PowerPoint and Data Analytics )
Apply by: 26 March 2026
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
Apply by: 26 March 2026
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
Skills:
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Retail Pharmacy experience
- Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
Apply by: 26 March 2026
go to method of application »
Introduction
- We are looking to recruit an area manager to look after our Sorbet stores in Kwa-Zulu Natal. The role will be based in the Sorbet Offices in Mount Edgecombe and will report to Regional Manager.
Job description
The purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.
- To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance
- To analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability
- To implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility
- Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
- To oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
- To drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements
- To manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives
Minimum requirements
Job Knowledge
- Financial analysis and budgeting.
- Planning and performance improvement strategies
- Store operations, merchandising, and supply chain
- Risk management
- Relevant labour legislation
- Performance management
- Project management
- Conflict handling
Job Related Skills
- Business Acumen.
- Planning and organising.
- Overseeing daily store operations.
- Drive businesses to deliver sustainable profits.
- Attention to detail.
- Problem-Solving and Decision-Making
- Project Management
Experience and Education
- 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising
- 3-5 years’ experience in financial analysis and managing budgets
- 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams
- 2–3-years people management experience
- 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field
Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principle and Values
- Analysing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with Pressures and Setbacks
Apply by: 26 March 2026
go to method of application »
Introduction
- The CRM & Loyalty Manager is responsible for developing and executing Sorbet’s customer relationship and loyalty strategy across all brands. The role focuses on strengthening guest relationships, increasing retention, driving visit frequency and growing customer lifetime value through data-driven marketing and personalised communication.
- This role owns the CRM ecosystem, customer database, loyalty programme, and direct communication channels to ensure Sorbet delivers relevant, timely and engaging experiences to guests across the customer lifecycle
Job description
KEY TASKS AND RESPONSIBILITIES
- CRM Strategy & Customer Lifecycle
- Develop and implement the CRM strategy across all Sorbet brands.
- Design and manage the customer lifecycle journey from acquisition to retention and reactivation.
- Use customer data and insights to drive personalised and targeted communications.
- Identify opportunities to increase visit frequency, basket size and guest lifetime value.
- Implement lifecycle campaigns including welcome journeys, retention campaigns, reactivation and anniversary communications.
Loyalty Programme Management
- Manage and optimise the Sorbet loyalty programme to drive guest engagement and retention.
- Develop loyalty strategies that reward frequency, spend and brand advocacy.
- Analyse loyalty performance and continuously evolve the programme to increase member participation and revenue contribution.
- Integrate loyalty initiatives into promotional campaigns and in-store experiences.
- Drive growth in loyalty membership and active participation
CRM Campaign Management
- Plan and execute CRM campaigns across direct communication channels including email, SMS, WhatsApp and app notifications.
- Ensure communications are personalised, relevant and aligned to brand campaigns and commercial priorities.
- Develop segmentation strategies to deliver targeted messaging across different guest groups.
- Continuously optimise campaign performance through testing, analysis and learning.
Customer Data & Insights
- Manage and maintain the customer database ensuring data accuracy and integrity.
- Analyse customer behaviour, spend patterns and engagement to generate actionable insights.
- Develop customer segmentation models to support targeted marketing.
- Provide regular reporting on CRM performance, campaign results and customer trends.
- Translate insights into recommendations that improve guest engagement and business performance.
Guest Retention & Revenue Growth
- Develop strategies to increase guest retention and reduce customer churn.
- Identify opportunities to drive repeat visits and increased spend through CRM initiatives.
- Partner with brand teams to ensure CRM supports promotional campaigns and business objectives.
- Use CRM insights to inform marketing strategy and guest experience improvements.
CRM Platform & Technology Management
- Manage CRM and marketing automation platforms.
- Work with internal teams and external partners to optimise CRM technology and capabilities.
- Ensure integration with booking systems, loyalty platforms and customer data systems.
KEY COMPETENCIES:
- Strong analytical and data interpretation skills.
- Customer-centric mindset.
- Strategic thinking with strong execution capability.
- Ability to translate data into actionable insights.
- Strong project management skills.
- Excellent communication and stakeholder management.
- High attention to detail.
- Results oriented and accountable.
- Ability to work collaboratively across teams.
Minimum requirements
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Marketing, Business or a related field.
- 4–6 years experience in CRM, loyalty or customer lifecycle marketing.
- Experience managing CRM platforms and marketing automation tools.
- Strong experience in customer segmentation and data-driven marketing.
- Experience managing loyalty programmes will be advantageous.
- Proven ability to drive retention, engagement and customer value
Apply by: 26 March 2026
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Apply by: 26 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 26 March 2026
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
- Desirable: Relevant Retail/Business Management qualification
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Apply by: 26 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 26 March 2026
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 26 March 2026
go to method of application »
Introduction
- We are looking for a detail-oriented and highly organised Data Capturer to manage product information, pricing accuracy, and system updates across our stores.
- This role plays a key part in ensuring seamless product setup, accurate pricing, and effective communication between suppliers and stores.
Job description
Key responsibilities
Product & Supplier Management
- Capture, review, and maintain high volumes of data with a strong focus on accuracy and completeness
- Confirm product cost and recommended selling prices (RSP) with suppliers.
- Ensure all required product information is completed and submitted by suppliers.
- Upload and maintain accurate product and supplier data in Zenoti and master files.
- Verify product availability across all stores before listing.
Pricing & Cost Control
- Maintain accurate pricing, including VAT and discount validation.
- Implement price changes across all systems and master files.
- Monitor supplier price changes and ensure timely system updates.
- Review and adjust treatment/recipe costing when product costs change.
Systems & Data Accuracy
- Ensure all product data, pricing, and barcodes are accurate and up to date.
- Maintain and update master files and recipes in Zenoti.
- Ensure store systems reflect correct product and pricing information.
- Assist with data clean-up projects and system migrations
Store Support
- Communicate price changes and distribute updated price lists to stores.
- Resolve store queries related to pricing, stock, recipes, and system discrepancies.
- Investigate and fix issues where pricing/recipes does not reflect correctly in stores.
Analysis & Improvement
- Conduct competitor pricing analysis.
- Collaborate with different stake holders to optimise product ranges and costing.
Key Competencies
- Strong attention to detail and quality control
- Analytical thinking
- Accountability and ownership
- Process improvement mindset
- Strong communication and collaboration skills
Minimum requirements
Education and Experience
- A suitable tertiary qualification
- 3–5 years’ experience in data capturing, data administration, data management or similar role
- Advanced proficiency in MS Excel (formulas, data validation, reporting)
- Good understanding of pricing, costing, and VAT
- Strong organisational and problem-solving skills
- Strong analytical and problem-solving skills
- High level of accuracy and attention to detail
- Ability to manage multiple priorities and meet deadlines
Apply by: 27 March 2026
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Introduction
- We are seeking to appoint a Procurement Portfolio Manager (Ethical). The role will be based at the Roodepoort Lea Glen branch and will report into the Demand and Supply Planning Manager.
Job description
Job Purpose:
- Responsible for the procurement of ethical products, contributing to the profitability of UPD through building strong supplier relationships, active engagement with operations and other departments on stock related issues, managing short dated stock, and engaging with sales team to ensure that customer service levels are maintained at all times.
Key Performance Areas:
- Resolve any queries or complaints that may arise from internal or external stakeholders.
- Assist with weekly and monthly reporting of the Buying Department to UPD Management.
- Actively work with all hospital formularies products to ensure correct line markings and maximum availability.
- Compile necessary reports required for effective Formulary Management.
- Work with suppliers and operations to ensure maximum availability and to resolve supply issues quickly and efficiently, especially of formulary products.
- Work with internal and external stakeholders to list new formulary products quickly and correctly.
- Responsible for the procurement of pharmaceutical ethical products.
- Dealing with Suppliers around aged stock, expired, short dated and overstocks, ensuring such are taken back.
- Managing out of stocks with Suppliers, updating out of stock schedule for reporting purpose.
- Responsible for managing supplier in fills.
- Negotiate appropriate supply agreements that maximize commercial terms.
- Comparing the "regrets" (out of stock) lists against the physical stock levels to ensure accurate stock level figures are maintained including investigating any discrepancies in stock levels.
- Answer and resolve product and pricing disputes.
- Resolve any queries or complaints that may arise from internal or external stakeholders.
- Assist with weekly and monthly reporting of the Buying Department to UPD Management.
- Actively work with all hospital formularies products to ensure correct line markings and maximum availability.
- Compile necessary reports required for effective Formulary Management.
- Work with suppliers and operations to ensure maximum availability and to resolve supply issues quickly and efficiently, especially of formulary products.
- Work with internal and external stakeholders to list new formulary products quickly and correctly.
- Responsible for the procurement of pharmaceutical ethical products.
- Dealing with Suppliers around aged stock, expired, short dated and overstocks, ensuring such are taken back.
- Managing out of stocks with Suppliers, updating out of stock schedule for reporting purpose.
- Responsible for managing supplier in fills.
- Negotiate appropriate supply agreements that maximize commercial terms.
- Comparing the "regrets" (out of stock) lists against the physical stock levels to ensure accurate stock level figures are maintained including investigating any discrepancies in stock levels.
- Answer and resolve product and pricing disputes.
- Potential problem products bought in for key customers.
- Report on stock holding to ensure it is within budgeted stockholding days.
- Analyse and action customer buy always and gross profit shortfalls
- Evaluate and measure supplier performance in accordance with the standards implemented by the Company and make recommendations on improving supplier performance standards.
- Consider the potential supply risks from the supply base and proactively remove or minimize those risks
- Monitor manufacturing and pharmaceutical trends to ensure the company’s supply base can satisfy these ever-changing requirements
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- Skills:
- Computer skills on MS Office (Word and Excel)
- Communications Skills
- Detail Orientation
- Organising Skills
Knowledge:
- Wholesale and Distribution experience an advantage
- Product Knowledge is essential
- Personal Competencies:
- Analytical and strategic thinking
- Communicate effectively at all levels.
- Strong planning and co-coordinating skills
Minimum requirements
Minimum Education & Qualification:
Minimum Job Related Experience:
- Knowledge of Pharmaceutical industry is essential
- Product knowledge is essential
- 2-5 years buying experience
Apply by: 27 March 2026
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Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
Apply by: 27 March 2026
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Introduction
- Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration with SAPC as the Responsible Pharmacist
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and networking
- Following instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Apply by: 27 March 2026
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Job Purpose
- To implement and align the Finance Strategy and Controls Framework to ensure the achievement of Retail financial objectives (Retail is inclusive of Clicks South Africa, Clicks Africa, Sorbet, The Body Shop, UniHealth and Omni). To develop, manage and oversee the Retail financial sustainability and viability by aligning to the Group objectives and best practice.
Strategy and Policy Alignment
- Drive the implementation of the Function’s strategic vision, in collaboration with internal stakeholders, by developing the required key performance areas and metrics to enable and measure achievement of the Group’s strategic objectives.
- Review the Functional Strategy, in line with the overall Group Strategy, by ensuring formulated business solutions and approaches focus on delivering against set objectives.
- Manage Functional policy development, ensuring alignment to Group objectives, regulatory and/or compliance requirements, as well as industry best practice.
- Develop and align the Strategy and roadmap for the Retail Finance Function by formulating, implementing, monitoring and revising respective policies and procedures, ensuring the Function is enabled to support the Group in meeting and achieving its objectives.
- Develop and supervise Retail financial modelling providing strategic guidance and direction for planning, decision-making, and ensuring financial accountability.
- Ensure financial plans and operations are optimally aligned with other business units both within Retail and the Distribution businesses.
Financial Management
- Provide strategic financial advice, insight and analysis to the Business Unit Executives and Group Executives, including monthly, quarterly and annual financial reports incorporating appropriate analysis and recommendations.
- Advise and guide the Group CFO on budgetary and financial planning strategies, monitoring and revising the budget in line with changing demands and projected out-turns and giving input into data and analysis necessary for the preparation of integrated reports and annual financial statements.
- Work with Group finance on coordination of Retail monthly reporting, statutory reporting as well as financial planning to ensure Group targets in terms of timelines as well as financial targets are met.
- Develop and manage Retail budgetary requirements by reviewing, analysing and forecasting financial requirements through comprehensive engagements with Group Executives, ensuring appropriate finances are made available for the achievement of organisational objectives.
- Develop, manage and control all capital, operational and revenue budgets and oversee the annual budgeting and planning process to ensure financial targets are met together with financial and statutory regulation compliance.
- Develop budgetary financial forecasts and strategic financial plans to guide decision-making across the different business units within Retail, ensuring operational spend remains within the established parameters.
- Develop Financial Reports to internal and external stakeholders through the consolidation of financial activities on a weekly, monthly, quarterly and annual basis, ensuring a complete and current view of the business units financial position is maintained that is relevant for the different business unit executives
Cash Flow Management
- Report through to the treasury function, providing accurate cash flow forecasts to enhance financial terms and operations.
- Develop and implement plans to ensure improvements in the working capital cycle where deficiencies or opportunities arise.
Financial Analysis and Performance
- Manage the preparation of financial analyses for employee contract negotiations to ensure the budget and affordability allows for fair and transparent remuneration practices, in line with the King Code, to promote the achievement of strategic objectives and positive outcomes in the short, medium and long term.
- Analyse financial performance by identifying trends, variances and opportunities for improvement within the Function as well as in the broader Clicks Group.
- Manage adherence to the Group’s established budgetary requirements by reviewing and analysing each Business Unit’s adherence to their forecasted financial requirements.
Financial Reporting and Compliance
- Compile, submit and present the Retail Financial Strategy of the business units and position to relevant business unit executives and the Group Executive as required, to enable effective and informed decision making at executive level.
- Consolidate financial reports to enable and provide comprehensive insights and informed decision-making pertaining to the current and future financial state of the organisation.
- Develop Financial Reports to internal and external stakeholders through the consolidation of the business units financial activities on a weekly, monthly, quarterly and annual basis, ensuring a complete and current view of each business unit’s financial position is maintained.
- Ensure robust financial systems and controls are in place, reviewing processes and internal controls for continuous improvement.
- Ensure control deficiencies identified either internally, by Internal Audit or externally are addressed.
People Management
- Manage and supervise the Retail Finance team by developing and implementing key performance metrics and targets that motivate and inspire growth within the team and encourage targeted delivery within the function.
- Coach, mentor and develop team members within the Function by providing professional and career advice to help individuals reach their full potential, whilst aligning their career aspirations with the growth initiatives of the Company.
- Engage in workforce planning initiatives for the Function, in collaboration with the HR Department, to forecast skills required to meet business demands and drive upskilling initiatives to ensure the team remains competent and fit for purpose within their roles.
- Foster a culture of collaboration, innovation, and accountability that focuses on building capability and enhances the business unit’s Transformation Roadmap to meet current and future business needs.
Minimum requirements
Education
- Honour’s Degree (NQF 8) in Accounting, Finance, Financial Management or a related field
- Chartered Accountant (SA)
- Additional Licensing and Certification
- Relevant professional certifications and/or membership with a Professional Association in South Africa
Job Experience
- Minimum of 10-13 years’ experience in Accounting, Financial Management or a related field
- At least 3 years’ experience at a Senior Management/Executive level
Job Related Information
- Knowledge of working on different accounting systems
- Knowledge of International Financial Reporting Standards (IFRS)
- Practical knowledge of budgeting
- Knowledge of statutory requirements
- Relevant knowledge of Companies Act
Job Related Competencies
- Deciding and Initiating Action
- Formulating Strategies and Concepts
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
Apply by: 27 March 2026
Method of Application
Use the link(s) below to apply on company website.
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